Rock N Road Mission Viejo

Overview
About
Location
Reviews

Overview

+1 949-859-5076
rocknroadcyclery.com
27825 Santa Margarita Pkwy ste a, Mission Viejo, CA 92691, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 10:00 AM - 5:00 PM

Rock N Road Mission Viejo Introduce

Rock N Road Mission Viejo is a bicycle shop located at 27825 Santa Margarita Pkwy ste a, Mission Viejo, CA 92691, USA. This shop offers a wide range of bicycles and accessories, along with repair services.

Customer reviews present a mixed picture of the shop's service. One customer had a positive experience, praising the shop's welcoming, professional, and polite staff, particularly in the maintenance/repair department. They also highlighted the extensive selection of bikes and accessories, as well as the convenient parking. However, another customer reported a very negative experience with the store manager, Jeff, describing him as rude and aggressive. This customer had purchased a carbon fiber bike with a dented suspension arm and was dissatisfied with the manager's handling of the situation, including his refusal to offer a solution and his confrontational attitude.

Based on customer feedback, Rock N Road Mission Viejo offers:

Wide Selection of Bikes: The shop offers a variety of bikes, including hardtails, full suspension, electric, mountain, and cycling bikes.
Extensive Accessories: The shop offers a wide range of accessories, including clothing, safety gear, and maintenance supplies.
Maintenance and Repair Services: The shop provides maintenance and repair services.
Knowledgeable Repair Staff: The maintenance/repair department staff is described as knowledgeable and helpful.
Average Prices: The shop's prices are described as average compared to other shops.
Convenient Parking: The shop offers ample parking.
Variable Customer Service: Customer experiences with service vary significantly, with reports of both positive and negative interactions, particularly with the store manager.
Potential Manager Issues: One customer reported a negative experience with the store manager, describing him as rude and aggressive.

Given the mixed reviews, potential customers should be aware of the reported issues with customer service, particularly concerning the store manager. While the shop offers a wide selection of bikes and accessories and has knowledgeable repair staff, the negative experience reported by one customer highlights the potential for inconsistent service. It is recommended to carefully inspect any purchased items and address any concerns with staff other than the manager if possible. You can contact Rock N Road Mission Viejo at (949) 859-5076 or +1 949-859-5076 for more information, but should be aware of the reported customer experiences.

Location

Reviews

Nov 23, 2024

Great shop! 1st time customer. We come to this shopping center every weekend, but never saw this bike shop before. Our bikes needed repair. Staff members are welcoming, professional, and polite. The maintenance/repair department staff is very knowledgeable and helpful. Prices are average to other shops. If you are shopping for bikes, they have tons here. Hardtails, full suspension, electric, mountain bikes, cycling bikes, etc. Also, tons of accessories to choose from, from clothing, to safety, to maintenance and care of the bike. Lots of parking available. Excellent shop overall!
Dec 30, 2024

A very bad experience with Jeff, the store manager, he's a very rude person with an aggressive attitude/approach, 3 weeks ago, I purchased a 3,400 dollar carbon fiber bike with Ryan, one of the sales person, he was polite and so the bike has a little dent on the suspension arm. I didn't notice until I got home, and then I took it back to the store to see if they could fix it or do something about it. Then Jeff, the store manager, was there, so I explained the situation, and probably he didn't like it Instead of offering a solution, he got upset playing the blame game, telling me that I did damage it, and then he asked one of the salespeople to return it, I did want to return it. Very unpleasant behavior be aware . Probably, he shouldn't be a manager
Aug 28, 2023

Wonderful bike shop and amazing staff! I made the drive from Riverside to check out a Specialized Chisel and had the pleasure of working with Parker. He and the entire staff were wonderful and really took the time to answer any questions I had, and make sure I was well taken care of. I will absolutely be recommending this shop to all my friends looking for a new road or mountain bike. Thanks again guys, oh and the bike has been awesome. Its an extremely fast hardtail. If XC is your thing and you want to be in front this is the bike to get.
Dec 17, 2023

Finally had my first ride on my first MTB! Gotta say getting this bike was a rocky start (no pun intended) but the people at Rock and Road Cyclery made it a great Experience. I had a great time riding the hills with this bike! Thank you everyone there and specially Stuart for having patience with me!
Apr 18, 2022

Just purchased two bikes for my kids over the weekend. Customer support was great, and they were very patient with my 1000 questions. They even completed the bike setup one day earlier, and even allowed me to pay in full over the phone using a secure website. Their selection was huge too!