Rock N Road Mission Viejo is a bicycle shop located at 27825 Santa Margarita Pkwy ste a, Mission Viejo, CA 92691, USA. This shop offers a wide range of bicycles and accessories, along with repair services.
Customer reviews present a mixed picture of the shop's service. One customer had a positive experience, praising the shop's welcoming, professional, and polite staff, particularly in the maintenance/repair department. They also highlighted the extensive selection of bikes and accessories, as well as the convenient parking. However, another customer reported a very negative experience with the store manager, Jeff, describing him as rude and aggressive. This customer had purchased a carbon fiber bike with a dented suspension arm and was dissatisfied with the manager's handling of the situation, including his refusal to offer a solution and his confrontational attitude.
Based on customer feedback, Rock N Road Mission Viejo offers:
- Wide Selection of Bikes: The shop offers a variety of bikes, including hardtails, full suspension, electric, mountain, and cycling bikes.
- Extensive Accessories: The shop offers a wide range of accessories, including clothing, safety gear, and maintenance supplies.
- Maintenance and Repair Services: The shop provides maintenance and repair services.
- Knowledgeable Repair Staff: The maintenance/repair department staff is described as knowledgeable and helpful.
- Average Prices: The shop's prices are described as average compared to other shops.
- Convenient Parking: The shop offers ample parking.
- Variable Customer Service: Customer experiences with service vary significantly, with reports of both positive and negative interactions, particularly with the store manager.
- Potential Manager Issues: One customer reported a negative experience with the store manager, describing him as rude and aggressive.
Given the mixed reviews, potential customers should be aware of the reported issues with customer service, particularly concerning the store manager. While the shop offers a wide selection of bikes and accessories and has knowledgeable repair staff, the negative experience reported by one customer highlights the potential for inconsistent service. It is recommended to carefully inspect any purchased items and address any concerns with staff other than the manager if possible. You can contact Rock N Road Mission Viejo at (949) 859-5076 or +1 949-859-5076 for more information, but should be aware of the reported customer experiences.
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