Silver Cycles

Overview
About
Location
Reviews

Overview

+1 301-585-1889
www.silvercycles.com
8307 Dixon Ave, Silver Spring, MD 20910, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 4:00 PM

Sunday 11:00 AM - 4:00 PM

Silver Cycles Introduce

Silver Cycles, located at 8307 Dixon Ave, Silver Spring, MD 20910, USA, is a neighborhood bicycle shop catering to the local cycling community. Operating under the "Bicycle Shops Near Me" category, Silver Cycles provides a range of services, including bike repairs, tune-ups, and rentals. You can reach them at (301) 585-1889 or +1 301-585-1889.

Based on customer feedback, Silver Cycles is known for its exceptional customer service and community-oriented approach. Customers consistently highlight the friendly and helpful staff who are invested in their biking experience. One customer shared their experience of needing a bike bag for a flight and appreciated Silver Cycles' willingness to rent the bag and pack the bike, establishing a strong sense of trust and loyalty.

The shop's repair services are also highly regarded. Customers have praised the transparent pricing and efficient service, with repairs often completed ahead of schedule. The standard tune-up and repair services are noted for their quality and reliability, contributing to a positive overall experience.

Silver Cycles fosters a welcoming environment, making it a go-to destination for local cyclists. The shop's dedication to providing personalized service and transparent communication sets it apart as a trusted neighborhood bike shop.

If you're in the Silver Spring area and need bike repairs, tune-ups, or rentals, consider Silver Cycles for their friendly service and expert assistance.

Location

Reviews

Sep 10, 2024

When I first moved over to NW DC I was calling around to shops that would loan me a bike bag for my flight to Miami. The team at silver cycles offered to rent me a bag and pack the bike for me. Since then I've been back a few times and every time I've been met with great service. This is really a neighborhood shop where you feel as though they are invested in your biking experience. I am now a regular customer.
Jun 08, 2024

I was really happy with my bike repair. I dropped it off for a standard tune up and a few repairs and they were very transparent about prices before doing any of the work. They also finished over a week sooner than they originally quoted me. Overall it was a very positive experience. The staff was very friendly as well.
Oct 23, 2017

Abysmal customer service. When I dropped off my "town" bike in early September for a simple tuneup, the clerk warned me it would take up to 3 weeks because all of their mechanics had gone back to college. I finally called after hearing nothing for 6 weeks, only to be told sheepishly that the bike had been ready for a month, but nobody had called me. When I went to pick up the bike, I expressed to the manager my dissatisfaction with their failure to advise me that my bike was ready for pickup, she defensively stated that they had, in fact, left me a message. Cell phone log shows no missed calls, calls received or voice mails from Silver Cycles AND employee had previously admitted that nobody called. Strike one. When I protested the $120 charge for a tune-up I was told would cost $90, the manager stated that additional work was done. Which I never authorized. Her reply? "That's part of a tune-up." If so, why wasn't I quoted $120 for the tune-up? Strike two. I was not given an itemized receipt. The clerk checking me out stated that it would be emailed to me. Instead, I just got a receipt for the amount charged to my credit card. Strike three. On the ride home, I noticed that my handlebars were askew (see photo), which was not the case when I brought in the bike. Easily remedied with a wrench and some elbow grease, but this erodes any confidence I may have had in the quality of their work and their attention to detail. Strike four. Who gets four strikes?
Jul 07, 2022

Mechanic neglected to put both of the torque washers back into the rear dropouts, as a result, we have both warped dropouts.... manager had then the audacity to blame me on the mistake, despite the fact I had shown them evidence that the torque washer was not installed from when they changed my innertube, with photos I took before taking wheel off... TAKE SOME ACCOUNTABILITY FOR YOUR MISTAKES!!!!! VERY DISAPPOINTED.... Not to mention, RUDE.
Feb 01, 2024

Untrustworthy Experience with Bike Shop. Requested new tire replacements, ended up with an unauthorized swap of both USED wheels and tires. Was told keeping my original wheels was "not part of the deal, but I could pay $140 for them," a deal I never consented to in the first place. When inquiring about a guarantee or warranty, she replied: "I guarantee that you can walk out of the shop." Again, we're talking used components, folks... I acknowledge that my bike could use some additional updates, and I respect the need for small businesses to generate revenue. However, aggressively pushing personal opinions and using language like "you can't leave without these updates" is off-putting. While recommendations are appreciated, excessive pressure makes the shop seem overly focused on making money. In the end, I requested to have my original tires put back on, which they did. Good accessories selection, helpful service from Ben. My issue lies with the maintenance duo in the back.