The Electric Bike Shop

Overview
About
Location
Reviews

Overview

+1 916-594-7945
theelectricbikeshop.org
5704 Broadway, Sacramento, CA 95820, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 11:00 AM - 5:00 PM

Sunday Closed

The Electric Bike Shop Introduce

The Electric Bike Shop, located at 5704 Broadway in Sacramento, CA, specializes in the repair and servicing of electric bikes. As a part of the 'Bicycle Shops Near Me' category, they aim to provide diagnostic and repair services for e-bike owners.

However, customer reviews indicate significant concerns regarding the shop's service quality and customer communication. Multiple customers have reported extremely long wait times for diagnostics and repairs, with some repairs taking over a month without resolution. Additionally, customers have expressed dissatisfaction with the shop's communication, citing instances of being hung up on and receiving poor customer service.

One customer detailed a particularly negative experience, highlighting the shop's slow diagnostic process and failure to repair their e-bike after an extended period. They also mentioned being charged for a diagnostic that was provided free of charge by another shop. Another customer echoed these sentiments, reporting poor customer service and a lack of effective repairs.

Key features of The Electric Bike Shop:

E-bike diagnostic services.
E-bike repair services.

Based on customer reviews, there are significant concerns surrounding the shop's service speed, communication, and repair effectiveness. Potential customers should be aware of these issues before seeking services from The Electric Bike Shop. Contact them at (916) 594-7945 or +1 916-594-7945 for more information, but be aware that customer experiences indicate potential service issues.

Location

Reviews

Mar 05, 2025

If there were an award for the slowest and most useless service, this bike shop would win it by a landslide. I brought them my e-bike with an obvious issue—the controller. Left it for diagnostics, and they said it would take two weeks. Fine, I wait. Three weeks pass—silence. I call them myself, and a grumpy voice on the other end tells me they “need more time.” Alright, I keep waiting. A month later—drumroll, please!—they finally find the problem! Brace yourselves: it’s the controller! Brilliant detective work, considering that another shop diagnosed the same issue over the phone in two minutes. But wait, there’s more! Now, they need two more weeks to fix it. Two weeks later… any guesses? No repair! My bike is still sitting there, and the mechanics (assuming they exist) are still “working” on it. At this point, I’ve had enough. I take my bike back, pay $50 for a “diagnostic” (which, again, was done for free over the phone elsewhere), and head to a real shop, where they actually fix it quickly and without nonsense. This place gets a solid 1 star, only because I can’t give it zero.
Mar 13, 2025

Do not go to the shop. Customer service is awful. More than once they hung up on me and also gave me guilt trips for asking questions. Not only did they take in my scooter and try to fix it but they did not fix it and did not even give me a firm diagnosis but asked me to come and take it back and still tried to charge an hour for their time. If you need something fixed I highly recommend to go in somewhere else
Mar 07, 2025

These guys are awesome!!! Went by because I couldn’t get air in my son’s scooter tire. They got it done. Great customer service I will definitely be back. Thanks guys
Jan 31, 2025

I'm writing a good review for this business just because I know how difficult it is dealing with those weird scooter folks. I work at a competing business and I know how difficult it is to not only work on the absolute junk scooters on the market...but also he is willing to install solid tires on them. He should charge triple the rate for you scooter bozos with solid tires. God bless this man.
Feb 27, 2025

My boyfriend and I have brought our scooters in three times so far, twice for flat tires and most recently because my kaabo stopped charging, they had it fixed in a week and was extremely well priced. The guys here are always helpful and upfront!