Alta Cycling Group, located at 801 SW 16th St STE 115, B15, Renton, WA 98057, is a company that appears to focus on the distribution and support of bicycle brands. You can reach them at (253) 395-1100 or +1 253-395-1100.
Alta Cycling Group is highly regarded for its exceptional customer service. Customers have consistently praised the company's responsiveness and effective problem-solving. One customer, who purchased a Release 5c bike, experienced issues with their tires after converting them to tubeless. They contacted customer service via email and received prompt assistance. Within two days, new tires were shipped to their door, resolving the issue quickly. This positive experience was attributed to the efficient service provided by Ben in customer service.
Another customer reported an excellent experience with resolving issues on a Haibike purchased a few years prior. Despite the bike being discontinued in the US, Alta Cycling Group was able to immediately resolve the issue over the phone. This demonstrates their commitment to supporting their products, even older models, and providing accurate and fast assistance.
The positive reviews highlight Alta Cycling Group's dedication to customer satisfaction and their ability to quickly address and resolve customer issues. Their efficient customer service and commitment to supporting their products have earned them a strong reputation among their customers.
If you are looking for a company that stands behind its products and provides excellent customer support, Alta Cycling Group is a highly recommended option. Their quick responses and effective problem-solving make them a reliable choice for cyclists.
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