Alta Cycling Group

Overview
About
Location
Reviews

Overview

+1 253-395-1100
www.diamondback.com
801 SW 16th St STE 115, B15, Renton, WA 98057, USA
Hours

Monday 8:00 AM - 5:00 PM

Tuesday 8:00 AM - 5:00 PM

Wednesday 8:00 AM - 5:00 PM

Thursday 8:00 AM - 5:00 PM

Friday 8:00 AM - 5:00 PM

Saturday Closed

Sunday Closed

Alta Cycling Group Introduce

Alta Cycling Group, located at 801 SW 16th St STE 115, B15, Renton, WA 98057, is a company that appears to focus on the distribution and support of bicycle brands. You can reach them at (253) 395-1100 or +1 253-395-1100.

Alta Cycling Group is highly regarded for its exceptional customer service. Customers have consistently praised the company's responsiveness and effective problem-solving. One customer, who purchased a Release 5c bike, experienced issues with their tires after converting them to tubeless. They contacted customer service via email and received prompt assistance. Within two days, new tires were shipped to their door, resolving the issue quickly. This positive experience was attributed to the efficient service provided by Ben in customer service.

Another customer reported an excellent experience with resolving issues on a Haibike purchased a few years prior. Despite the bike being discontinued in the US, Alta Cycling Group was able to immediately resolve the issue over the phone. This demonstrates their commitment to supporting their products, even older models, and providing accurate and fast assistance.

The positive reviews highlight Alta Cycling Group's dedication to customer satisfaction and their ability to quickly address and resolve customer issues. Their efficient customer service and commitment to supporting their products have earned them a strong reputation among their customers.

If you are looking for a company that stands behind its products and provides excellent customer support, Alta Cycling Group is a highly recommended option. Their quick responses and effective problem-solving make them a reliable choice for cyclists.

Location

Reviews

Sep 12, 2023

I recently purchased the Release 5c and had issues with the tires after I converted them to tubeless. I contacted customer service by email and explained the issue. After a few questions, they had two new tires shipped to my front door within two days...Problem solved! This was a bike I had dreamed of owning and the quick response by Ben in customer service kept the new bike experience from being a negative experience. The bike is awesome!
Aug 18, 2024

Incredible customer service. I had some issues with a Haibike I purchased a few years ago. This bike is no longer sold in the US. Nevertheless, they were able to resolve my issue immediately over the phone. So grateful for the fast and accurate help.
Dec 13, 2022

A massive shout out and THANK YOU! to the Diamondback Team - namely Andrew M in customer support. Handled my warranty issue with great professionalism and courtesy. I am proud to be a new DB SYNC'R owner.
Jun 22, 2023

I purchased a Diamondback Division 2 a few months back from an online dealer. I love the bike but was having issues the rear hydraulic brakes. I contacted the warranty/ technical department and got a quick response from Ben L. Ben knew what the problem was, and since I bought the bike from an online dealer, facilitated a warranty repair at the closest Diamondback shop. My bike is scheduled to be fixed in two days. Five stars and two thumbs up for Diamondback, Ben L. and Damon from Don’s Bicycles in Rialto CA. for the fast service.
Jan 09, 2024

I purchased a Redline BMX direct from website. This is the 3rd bike I purchased from the site. Website was easy to navigate and had plenty of specs and facts about the bike, as well as rider size and fitting recommendations. I wanted a fun project for my son and I, to assemble the bike. Everything was perfect. Bike arrived in great shape, very well packaged. Unfortunately, the seat clamp bolt and nut were missing. Contacted customer support and the part arrived a few days later! Thank you Diamondback Bicycles! I highly recommend your bikes, customer support, and buying experience. Tom