Bandit E-Bikes - Bicycle Service and Repairs, located at 930c Broadway, Santa Monica, specializes in electric bike sales and services. While listed under "Bicycle Shops Near Me," it is important to note that customer reviews indicate significant concerns about their products and customer service.
Several customers have reported negative experiences, highlighting issues such as:
- Poor product quality: Problems with brake pads, brake leads, and misaligned disc brakes.
- Delayed shipping: Significant delays in order fulfillment.
- Damaged products upon arrival: Reports of damaged components, such as smashed screens.
- Poor customer service: Instances of being "ghosted" and ignored after initial contact.
- Concerns regarding paid reviews: Allegations that positive reviews on other platforms are paid endorsements.
Customers have expressed frustration with the company's lack of responsiveness and the ongoing issues with their e-bikes. One reviewer strongly advises potential customers to "STAY AWAY" and purchase from a reputable local bike shop or a more established brand. Another customer reported a month-long delay in shipping and receiving a damaged product.
These reviews suggest that potential buyers should exercise caution and conduct thorough research before purchasing from Bandit E-Bikes. Given the reported issues, it is recommended to consider alternative, more reputable options for electric bike sales and service.
If you are considering purchasing an e-bike from Bandit E-Bikes, you can contact them at (424) 238-5506 or +1 424-238-5506. However, please be aware of the reported customer service and product quality concerns.
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