The Bike Shop Santa Monica

Overview
About
Location
Reviews

Overview

+1 310-581-8014
bikeshopsantamonica.com
2400 Main St suite c, Santa Monica, CA 90405, USA
Hours

Monday 10:00 AM - 5:00 PM

Tuesday 10:00 AM - 5:00 PM

Wednesday 10:00 AM - 5:00 PM

Thursday 10:00 AM - 5:00 PM

Friday 10:00 AM - 5:00 PM

Saturday 10:00 AM - 5:00 PM

Sunday 10:00 AM - 5:00 PM

The Bike Shop Santa Monica Introduce

The Bike Shop Santa Monica is located at 2400 Main St suite c, Santa Monica, CA 90405. You can contact them at (310) 581-8014 or +1 310-581-8014. The shop offers bicycle sales and repair services.

However, customer reviews indicate mixed experiences. Some customers have expressed dissatisfaction with the quality of repair services. Complaints include issues with tune-ups, such as improperly installed parts, overlooked repairs, and the use of zip ties as a substitute for original clips. There are also reports of discrepancies between charged services and completed work.

Furthermore, some customers have reported negative experiences with purchasing electric bikes from the shop. Issues include bikes losing charge quickly, mechanical problems, and poor assembly. There are also complaints regarding customer service, with reports of rude behavior and high repair costs. One customer specifically advised against purchasing bikes from this shop.

While some customers acknowledge the staff's friendliness, the overall sentiment in the reviews suggests concerns regarding the shop's service quality and pricing. Potential customers should consider these reviews before making a purchase or seeking repair services at The Bike Shop Santa Monica.

Location

Reviews

Sep 01, 2024

Nice people, which gets them an extra star, but I wouldn’t come here for service. Sent my kid’s bike down and paid for a full tune up and some part replacements. Brake cable run short, they broke multiple proprietary clips and used zip ties on some (not all), didn’t reface the discs as charged for, handlebars crooked, seat crooked, etc. Wife had to remind them they charged us for new pedals on pickup that hadn’t been installed. Overall the kind of experience that makes a visit your last. *** While I appreciate the owner response saying it was a “rust bucket”, and that “obviously the clips were already missing”, i respectfully disagree.
Sep 17, 2024

DO NOT buy here! We bought a new electric bike here after moving to Santa Monica in Feb of this year. The bike was ok for a few weeks but suddenly began to lose charge quickly. Also the back tire went flat. It was damaged in an attempted theft so we took it for minor repairs. They charged us over $130 for tightening a few bolts. The bike was stolen after this so we went again for a new replacement in August. The new bike has been worse than the first one. The seat came loose while riding the day it was bought due to horrible quality and poor assembly by the shop. They quote 75.00 just to look at it. They ripped us off over 2k for both 20 inch bikes you can buy on Amazon for 400 each. Their custom service is horrible. They are rude to customers unless you are buying a 1k overpriced bike. Being there several times I saw the old man that owns it ignoring customers and scolding his son. This guy should not be selling anything. So unprofessional. Let’s put this piece of junk shop out of business! I would give 0 stars if I could. My true score for this shop is 0/10. Fooled me once and twice but never again. STAY AWAY if you like your money and like dealing with people who know about bikes and are professional and nice. This place is none of those.
Apr 23, 2020

AMAZING!! Drew the owner and Chris who worked on my bike provided the most stellar customer service. 7 stars. I highly recommend. The store was buzzing with customers and they made sure to take care of each person's needs no matter what. Also Shoops a few doors down is a great spot for bites and coffee etc.
Sep 23, 2024

I read the reviews prior to going here. I went here because the shop was a Lectric service partner. I did not receive service because they didn't have the tools/machinery to fix my bike, but I am thankful to the owner for recommending me to another shop that could fix my issue. (Bike was fixed.) I appreciate the owner's help.
Nov 07, 2024

Took my bike in because the brakes were squeaking. Picked it up, and the problem was still there. Brought it back for a second round, and even after $75 and more time wasted, the brakes still squeak. Super frustrating. Doesn’t feel like they know what they’re doing.