Bicycle X-Change Shops

Overview
About
Location
Reviews

Overview

+1 316-262-9878
www.bicyclex-change.com
908 W Douglas Ave, Wichita, KS 67203, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday Closed

Bicycle X-Change Shops Introduce

Bicycle X-Change Shops, located at 908 W Douglas Ave, Wichita, KS 67203, USA, offers bike sales and repairs, including e-bikes. You can reach them at (316) 262-9878 or +1 316-262-9878.

Based on customer reviews, Bicycle X-Change Shops has received mixed feedback. Some customers have had positive experiences, particularly with e-bike purchases. They praised the knowledgeable staff and their assistance in selecting the right bikes. However, other customers have reported issues with the quality of repair services. One customer described a frustrating experience with repeated attempts to fix shifting problems after a bike wreck. Despite multiple visits, the issue was not resolved, and the customer had to seek repairs at another shop. The shop declined to reimburse the customer for the additional repair costs, citing that they should have continued to bring the bike back. This indicates inconsistency in repair service and a potential lack of willingness to rectify errors. The shop does sell e-bikes, and customers have been happy with that service.

Key features and services highlighted by customers include:

Bike Sales: Offering a selection of bikes for sale.
Bike Repairs: Providing bike repair and maintenance services.
E-Bike Sales: Offering and selling electric bikes.
Knowledgeable Staff (Sales): Staff praised for e-bike sales expertise.
Inconsistent Repair Quality: Some customers report poor repair service.
Lack of Reimbursement: Shop declined to reimburse for repairs fixed by another shop.
Potential Shifting Issues: One customer reported unresolved shifting issues.

Customers have expressed mixed reviews regarding the shop's service, with praise for e-bike sales and concerns about repair quality. If you are looking for "Bicycle Shops Near Me" in the Wichita area and need bike sales or repairs, Bicycle X-Change Shops is a local option. However, it is recommended to be aware of the reported inconsistencies in repair quality and to consider your specific bike needs.

Location

Reviews

Sep 15, 2024

I was in a bad wreck, and initially their service department took care of me with the replacement parts, which I appreciated. I picked up my bike and the shifting wasn't working right, so I brought it back and left it with them for a week to diagnose and correct. When I picked it up and test rode it, shifting was not improved. I brought it back. They checked it and I test rode again, same day, still no improvement. They said they test rode it and that it was "shifting good enough" and that if I wanted crisp shifting I would need an electronic drivetrain, which is silly to say since this bike was shifting great before the wreck, and their Package 3 Pro Rebuild says "Fine tune and perfect your shifting." I asked for them to check it again, which they did, also same day. I rode it home with still no noticeable improvement in the shifting. I took it to Bicycle Pedaler in town to see if they could diagnose and resolve it. They determined the replacement cable was kinked, causing the issue, along with finding other adjustments that were not done correctly. I asked Bike X-Change to reimburse me for the cost of the other shop fixing their incorrect repair work and was told no because "I should have brought it back to them" even after giving them 4 chances to fix the issue.
Dec 13, 2024

My wife and bought a couple of e-bikes for Christmas and had a great experience. The staff was very knowledgeable and did an awesome job of helping us pick out the right bikes for us. We are also glad to have a local bike shop that we can take the bikes to for service. Overall, we are happy with our purchase and the service we received at Bicycle X-Change!
Nov 08, 2024

Pat and the crew at BXC are the best. Bought a handful of Treks from them, and couldn't be happier. Their service dept is great, for those free post-purchase check ups. I don't even live in Kansas anymore, and I travel from multiple states away to buy bikes from Pat & Bike Man. They are the best!
Dec 03, 2024

Crew here has taken great care of me over 3 different bikes and have had nothing but good experiences. When the bottom bracket went out on the first bike I bought here, they warrantied it out and got me back out there. Definitely give these guys a shot.
Mar 01, 2025

They should concentrate on customer service rather than stupid TV commercials and claiming best in country. Snoop would be pissed to see his image from a meet and greet in your tv commercial. Save your cash and buy cheaper elsewhere.