Bicycles of Phoenix

Overview
About
Location
Reviews

Overview

+1 602-404-2453
www.bicycles-phoenix.com
13636 N Tatum Blvd suite 20, Phoenix, AZ 85032, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday Closed

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 11:00 AM - 4:00 PM

Bicycles of Phoenix Introduce

Bicycles of Phoenix is located at 13636 N Tatum Blvd suite 20, Phoenix, AZ 85032, USA. You can contact them at (602) 404-2453 or +1 602-404-2453.

Customer reviews for Bicycles of Phoenix present a mixed picture. One customer, who had spent a significant amount of money at the shop over 12 years, reported consistently poor customer service. They described being ignored, receiving snarky responses, and experiencing a lack of assistance when browsing parts. This customer also detailed a specific incident where a promised repair was not completed on time, negatively impacting their participation in a race.

This customer expressed disappointment that, despite their long-term patronage, they never felt valued as a customer. They contrasted their experience with a more positive one at a bike shop in a new location, highlighting the importance of friendly and responsive service.

However, another customer praised the shop, stating that Joe and his team do great work and are helpful in navigating the various options available in the bike industry. They specifically mentioned the shop's expertise in repairs, tune-ups, and service.

These reviews suggest that Bicycles of Phoenix has inconsistent customer service. While some customers have positive experiences with the shop's expertise, others report significant issues with being ignored and receiving poor treatment. Potential customers should weigh these mixed reviews when considering this shop.

As a "Bicycle Shops Near Me" option, Bicycles of Phoenix offers bike repairs, tune-ups, and sales. Potential customers should contact them directly for specific inquiries regarding their inventory and services. However, due to the mixed reviews, especially regarding customer service, it is recommended to consider these concerns and potentially explore alternative bike shops in the area.

Location

Reviews

Jan 01, 2025

My wife and I have spent thousands of dollars at Bicycles of Phoenix at their current and previous locations at Tatum and Thunderbird and at their old location near Cactus and Tatum. We purchased all of our kids’ bikes from them, I’ve brought both of my mountain bikes in for service, new tires, new derailleurs, etc numerous times over the past 12 years. Despite all of this business over many years, when I’d come in for repairs on my mountain bike or to buy new parts, I would get ignored when I walked in the store. Many times I had to wait 10+ minutes to be helped. The attitude of the people in the store was if I wasting their time. Snarky responses to my questions. Zero help when looking at parts and gear. Really tried to like Joe and the people that have worked in the store of the years, but was never treated like a customer or a fellow cyclist. The worst thing that happened was I was promised the installation of new tires to be complete before a race I was in. The work was not complete, I was not notified, and when I came in the day before the race they were like “oh well, it’s not done”. I had to ride in the race in really bad old tires. I could have done the work myself or went to another bike shop if I’d have known they weren’t going to complete the work. We recently moved to a new town and the people at the local bike store have been friendly, helpful, responsive and communicative. This is how local bike shops should be. Kinda bummed that for the entire time I lived in the neighborhood I really wanted BOP to be my local bike shop that I could be proud to support, but it was only a one-way relationship.
Oct 24, 2024

Joe and team do great work. My go to bike shop for repairs, tuneups, and service. Very helpful guiding through the many options the bike industry has today, and tailoring to you.
Jul 13, 2022

I can’t put into words how many times Joe has been there for me! This time around I had a Aluminum seat post stuck in my Carbon frame. 8k bike almost ruined if it was not for Joe! This was a two month process I waited until my post no longer would respond. It was horrible wouldn’t go down half the time but I still pushed it till the post just stopped working considering it was STUCK in my frame!! Cooled the post over two days adding AntiSeize to the post praying it was seeping into the post and frame. Joe asked me if I was ready and he put a throw away seat on and with about 6 hits east and west to the seat and some power pulling it up after it actually turned he was able to remove a seized aluminum dropper post out of a carbon frame! Considered one of the hardest jobs to pull off without damaging the carbon and Joe did it! Without this shop I don’t know how I would have been able to ride. I can’t just buy a new bike at the caliber my Carbine Intense 29er is! Thank you Joe! You are someone I look up too and appreciate! Anyone reading this, Joe and his shop BOP have only your interest at heart not their own! Go in and see him and purchase a bike or an accessory! If you need service take it here! My other review is no longer up I’ve added one before from my old acct but it’s showing only 5 stars! I don’t hear that because I’ve left another review letting people know a few years back to come here. Glad I came back to leave another . Joe deserves all the love! God bless anyone reading this. Thank you, Joe! 🙏🏽
Mar 08, 2025

Knowledgeable and friendly staff. Fixed up my old bike. Super affordable too.
Jun 23, 2024

To anyone reading this. I've looked at the reviews and I'm adding mine. Jim and a young guy I spacing the name. Are awesome they know there stuff. Gets the bike fixed most of the time right there when u wait and watch them fix and maybe learn a thing or two. ( gear adjustments. ) I do hope they stay here for a long time. This is my bike shop. There kind easy going. Best shop. Thank u for working on my bikes all adjustments that makes the difference. I own 5 bikes there all come here if I need work done on them . Thank u again