Bike USA, Inc.

Overview
About
Location
Reviews

Overview

+1 610-868-7652
bikeusainc.com
2811 Brodhead Rd, Bethlehem, PA 18020, USA
Hours

Monday 9:00 AM - 4:00 PM

Tuesday 9:00 AM - 4:00 PM

Wednesday 9:00 AM - 4:00 PM

Thursday 9:00 AM - 4:00 PM

Friday 9:00 AM - 4:00 PM

Saturday Closed

Sunday Closed

Bike USA, Inc. Introduce

Bike USA, Inc. is a bicycle store located at 2811 Brodhead Rd, Bethlehem, PA 18020. They offer bicycle sales and repair services. You can contact them at (610) 868-7652 or +1 610-868-7652.

Based on customer reviews, Bike USA, Inc. provides tire and tube replacement services, with one customer noting a positive experience with Mike, who was described as knowledgeable and helpful. However, another customer reported a negative experience regarding a purchased bike with a chain slipping issue. This customer expressed dissatisfaction with the shop's customer service, citing difficulty getting assistance and a perceived lack of willingness to stand behind their products.

Key features of Bike USA, Inc. include:

Bicycle sales (including refurbished bikes)
Tire and tube replacement services
General bike adjustments

Customer experiences vary, with some appreciating the knowledge and help provided during specific repair services. However, concerns were raised regarding the shop's customer service and willingness to address product issues. The store sells refurbished bikes, which can be a value option, but it's important to be aware of the potential for needing adjustments. The negative review indicates a potential lack of consistent customer service, and an unwillingness to honor their word. It is advised that potential customers consider these mixed reviews before making a purchase or seeking repairs. No specific promotional information was available.

Location

Reviews

Jun 04, 2024

Stopped by needing tires/tubes replaced. Mike did a great job. He was very knowledgeable and helpful answering my questions. Would definitely recommend Bike USA.
Aug 19, 2021

Purchased Bike here for my 17 year old grandson about 1 month ago. He was happy with the bike at first. Had a problem with chain slipping. My husband went down to see if they could fix it & stand by their product which they said they would when we purchased it. “Any problems bring back & we will adjust it”. At first even though sign said open door was locked. After knocking & ringing doorbell with no answer my husband went around side & honked horn repeatedly. Someone finally came out & opened front door. Person looked at it made some adjustments but would not fix it & blamed it on my grandson. Not good customer service! We will take it to a more reliable bike shop to get it fixed who will stand behind their work. Don’t waste your time here. Bikes are refurbished but if you want repeat customers, give good service. I have 3 other grandsons whose business they just lost!
Aug 12, 2023

Brought my rim in to get straightened out after blowing a tire on the DL trail. These guys had everything I needed new brakes, inner tube, and got my rim true in less than 30 min!!! Prices lower than Walmart and great quality gear. I will defiantly be back to get my next bike or service!
Oct 12, 2021

We just bought 2 bikes here within the last month. We worked with Steve (the owner) as well as the two other gentlemen who work there. My husband and I agree that it was a great experience. All of them are very knowledgeable and eager to help. Their hours are very accommodating. We highly recommend this place for your next bike purchase. A++
May 31, 2022

Great staff and service! Was recommended from a friend and really pleased with the bike. Accommodating of questions and the prices and selection were great. Smooth online experience which made everything easier. Our next bike is definitely going to be a repeat purchase! A+