Bikecraze | Bike Shop

Overview
About
Location
Reviews

Overview

+1 714-744-0266
bikecraze.com
1171 N Kraemer Blvd, Anaheim, CA 92806, USA
Hours

Monday 11:00 AM - 3:00 PM

Tuesday 10:00 AM - 4:00 PM

Wednesday 10:00 AM - 4:00 PM

Thursday 10:00 AM - 4:00 PM

Friday 10:00 AM - 4:00 PM

Saturday 9:00 AM - 4:00 PM

Sunday Closed

Bikecraze | Bike Shop Introduce

Bikecraze | Bike Shop is a bicycle shop located at 1171 N Kraemer Blvd, Anaheim, CA 92806, USA. This shop specializes in the sales of electric bikes (e-bikes).

Customer reviews present a stark contrast in experiences with Bikecraze | Bike Shop. One customer reported a highly positive online purchase experience, praising the shop's excellent communication, knowledgeable staff, and quick delivery of a Snapcycle Storm e-bike. They were impressed with the exceptional customer service and expressed their intention to use the shop again without hesitation. However, another customer shared a significantly negative experience. They purchased a Segway bike for their son, which was sold as an "open box" item with minor scratches and a one-year factory warranty. Upon discovering that the bike was a used 2021 model without a warranty and that it had functional issues, they contacted Segway, who also informed them that Bikecraze is not an authorized Segway dealer. They expressed dissatisfaction with Bikecraze's response, which only offered an in-person inspection, and stated their intention to pursue legal action. They strongly advised others to avoid the shop due to its dishonest business practices.

Based on customer feedback, Bikecraze | Bike Shop offers:

E-Bike Sales: The shop sells electric bikes, including Snapcycle and Segway models.
Potential for Good Online Purchase Experience: Some customers report positive online purchase experiences with quick delivery and good communication.
Knowledgeable Staff (Regarding Some E-Bikes): Staff is knowledgeable about certain e-bike models.
Potential Misrepresentation of Products: Some customers report being sold used bikes as "open box" new items.
Potential Warranty Issues: Customers have reported issues with misrepresented warranties.
Potential Unauthorized Dealership: Segway has stated that Bikecraze is not an authorized dealer.
Potential Customer Service Issues: Some customers report unsatisfactory responses to product issues.
Potential Dishonest Business Practices: Some customers allege dishonest business practices.

Given the strongly contrasting reviews, potential customers should be aware of the reported issues with product misrepresentation and warranty issues. While some customers have had positive experiences with online purchases, the reported concerns raise serious caution. It is recommended to carefully consider these factors and potentially seek alternative e-bike retailers. You can contact Bikecraze | Bike Shop at (714) 744-0266 or +1 714-744-0266 for more information, but proceed with awareness of the reported customer experiences.

Location

Reviews

Oct 01, 2024

I researched electric bikes and wanted a Snapcycle Storm and then looked at many sellers online. I read reviews about Bikecraze and decided to buy from them. I called the shop and experienced great communication, they answered questions about the bike and gave me an honest comparison between the storm and my second choice e bike. Very knowledgeable. I ordered over the phone, quickly received an email to pay online followed by the order conformation. I ordered my bike on a Saturday and it arrived the next Friday. Less than a week from purchase to delivered. I know that will not happen every time but I credit Bikecraze for attention to getting the order submitted quickly. The bike is perfect and the shop provided excellent customer service. In this day when exceptional service is rare, Bikecraze exceeds expectations. Bikecraze is a local bike shop for those who are close but for us who need use online shop, they are perfect. I will use them again without hesitation.
Mar 06, 2025

Do NOT recommend. I rarely leave negative reviews. I try to be aware of who I’m buying from and was misled by the owners of Bike Craze. I purchased a bine for my son for Christmas & it was sold as an “open box” item that was new with only minor scratches. They specifically said it was damaged during shipping & that was the ONLY issue. I was also told it had a one year factory warranty from Segway since I don’t live nearby and should I have issues Id need to get it serviced near me. After my son rode it he realized it doesn’t have a functioning sport mode and does not work as it’s supposed to. I contacted Segway who informed me I was sold a used bike from 2021 that did NOT have a warranty. I contacted bike craze and their only solution is to bring it in & have them look it which would cost me more money in renting a vehicle and spending time and money to transport it. Segway also stated they’re not an authorized Segway dealer. I’ll be pursuing this legally but steer clear, DISHONEST business
May 26, 2023

Went in to buy some Aventon Adventure electric bikes. Met with the owner Scott who was super nice and went over all of the details. They have a ton of e bikes there to check out and test ride. After looking at them online it was nice to see a lot options in person so I could find the bikes that would be best for me. Scott gave me a great deal and I was able to take one the same day and picked the second bike up a couple days later after he ordered it in for me. Highly recommended this bike shop.
Mar 11, 2025

Service was pretty good they helped me with getting my controller delivered and shipped, and fixed my bike for a low price and made my first time getting my ebike repaired smoothyl🙌 And even fixed a problem that I didn’t know about 👍👍👍👍
Jul 02, 2024

Update, received the bike in Illinois, shipped quick, no major damages, box damage from shipping and scratched from carrier. But tracking and all was provided. Overall would recommend online orders for traditional style bikes Posting 4 stars as this is just the beginning process. I read reviews on Bikecraze and was 50/50. Some had good experiences and some had bad. For the most part looked like traditional bikes had great reviews vs there e-bike sales. So I felt confident in purchasing the se savage. The website and check out was fairly simple and quick. Purchased on a Sunday 06/16/24, hoping to see it next week. Will update review once I have the bike in hand and can rate the shipping, customer service, and product