Nakto E-bikes

Overview
About
Location
Reviews

Overview

+1 714-603-7547
www.e-bikes.com
1683 Sierra Madre Cir, Placentia, CA 92870, USA
Hours Business hours are not available at the moment

Nakto E-bikes Introduce

Nakto E-bikes is an electric bike (e-bike) retailer located at 1683 Sierra Madre Cir, Placentia, CA 92870, USA. This shop specializes in the sales of Nakto e-bikes and related parts.

Customer reviews reveal a range of experiences with Nakto E-bikes. One customer reported a significant negative experience, stating they sent $720 from Puerto Rico for controllers and displays but never received the merchandise or a refund. Another reviewer, identifying as an e-bike mechanic, expressed frustration with the company, alleging they interfere with their work. Conversely, another customer shared a mixed but generally positive experience. They expressed satisfaction with their Nakto e-bike after a few weeks of use but noted that assembly was more challenging than advertised, requiring them to hire a mechanic. They found the e-bike to be well-made for a low-end model. They encountered minor issues, such as a sticking key, and noted the plastic quality of some components, like the basket and light. They appreciated the prompt delivery of a missing basket after contacting the company. They also commented on the ease of riding in all three modes and the quiet motor.

Based on customer feedback, Nakto E-bikes offers:

E-Bike Sales: The shop sells Nakto e-bikes.
E-Bike Parts Sales: The shop sells e-bike parts, including controllers and displays.
Mixed Assembly Experience: Assembly can be challenging for those without experience.
Potential Quality Concerns: Some components, like baskets and lights, are made of plastic and may be considered low quality.
Potential for Parts Delivery Issues: At least one customer reported not receiving ordered parts.
Potential Customer Service Issues: One customer reported loss of money with no refund.
Positive Riding Experience: Customers generally find the e-bikes easy to ride and appreciate the quiet motor.
Potential for Battery Key Issues: Some users have reported issues with the battery key sticking.
Potentially Good Low End E-Bike: According to one mechanic, the e-bikes are well-made for a low end model.

Given the mixed reviews, potential customers should be aware of the reported issues with parts delivery and customer service. While some customers have had positive experiences with the e-bikes themselves, the reported concerns raise significant caution. It is recommended to carefully consider these factors and potentially seek alternative e-bike retailers. You can contact Nakto E-bikes at (714) 603-7547 or +1 714-603-7547 for more information, but proceed with awareness of the reported customer experiences.

Location

Reviews

Jul 09, 2024

I send money from Puerto Rico $720 for 3 controller and 2 displays... never recive the merchant and never see my money again.... I'm a ebike mechanic, this people mess whit my job....
Sep 23, 2021

I have only had this bike for a few weeks, but I love it so far . It is NOT as easy to put together as they said if you aren't experienced- I ended up hiring a mechanic. This model doesn't come with free Amazon assembly. He thought it was one of the better made low end model eBikes he had seen. My only problem has been that the key can stick- making it take me a few minutes to get the battery in position. I am adding a basket carrier to the back and a Dorothy basket on the front.They forgot my basket- but sent it immediately when I called- I just don't like their basket aesthetically- plastic.I may replace the light also- it's cheap plastic- and I'll add a rear light. It's quite easy to ride in all three modes and has a very low hum when the motor is in use.. Mine came with a regular American style kickstand.
Sep 18, 2021

I have 2 Nakto bikes plus a 3rd on the way. Perfectly met my expectations! Perfect for those who don’t want to spend a ton of money and want to find out if ebiking is for them. Highly recommend buying as a first ebike. Then you can upgrade down the road if you need something more beefy.
Mar 31, 2021

Perfect around-town e-bike. Love this e-bike and company! Fast Shipping: Nakto shipped the Camel Men's Black 26" e-bike out the next business day after I ordered, and I received it the day after that. It was very well packaged. Also, unlike prior reviews, the basket/hardware were in the same box (not a separate shipment). Easy Assembly: There was one loose screw/nut in the box (for the headlight/front fender), but no missing or damaged parts. The tools are good enough (two ball-end hex keys, crescent wrench, and now includes a flat screwdriver). Watched the video on Nakto's site, and had everything setup in about an hour. The only thing not in the video that you should watch out for is to relocate/rotate the front brake pads to properly grip the rim. The derailleur and rear bake came perfectly adjusted. Everything went together great, but I left off the basket for now. Inflated the tires (standard Shraeder valves, which is a blessing for me) to 50psi (tire wall says 350kp2, or 350kpa), but may try higher to 60-65psi per Nakto's online manual. Product Updates: Yes, I read every article and watched every video about this bike, and noticed every update (which is a great sign that the company listens and keeps improving the product). - Headlight is a sleeker/slimmer single lens LED unit, rather than the big, chrome one with a bunch of bare LED's. - All the cables/wiring are now routed on the side (not through the top basket bracket, which can cause chaffing/shorts). - Brake levers are now "American style" with the front brake on the left, and rear brake on the right. - The gear change unit is now a sleek single-lever name-brand Shimano, Tourney series unit; rather than a two lever unit. Matching derailleur and cassette. - Extra fuse is included, which is a really nice touch (probably because of Electrek's review). - Bellows added on the seat tube under the seat to protect the seat from slamming onto the frame. - Nakto sticker on the battery (looks much classier than "Battery" sticker). Performance: After having only test-ridden other more expensive e-bikes, I am completely satisfied with this e-bike for my purposes. Yes, single-power-level pedal-assist takes a revolution or two to get going, but it comes on smoothly. Then again, like many videos demonstrated, the twist/grip throttle is proportional and very easy to manipulate if you want to add a little power when starting off or getting around a sharper corner (when pedal-assist is on and can be too sudden). This is the perfect bike for the local bike paths for weekend rides with my wife. She test rode it and can't wait until her Camel Women's White 26" arrives, hopefully in the next day or so (they were restocking). Customer Support: Yes, the US office may be a smaller office with only one phone line, and they are busy. Be patient. I got through on my third try, and spoke with Matt. He was great to work with. Also, Nakto honors their "low price guarantee" and their promotions/sales. I had missed the discount code on my order, but Matt checked on it to get it applied. Lastly, forget about those negative comments about non-responsiveness. I emailed support about the inventory and discount questions, and received a response the same evening (and another in the morning after I had replied). They generously offered to credit me the discount, or I could accept other accessories worth even more. Wow, blown away by the great customer service, standing by their products, and honoring their discounts/pricing. This is how a company earns customers for life.
Nov 23, 2023

I ordered a new fender and fender rod over two months ago and still haven't received my order. I told them that it was urgent that I get the parts immediately because this bike is my mine source of transportation. First, they sent me the completely wrong bike part (not two parts, like I ordered, but just one single WRONG part) even after I had attached a picture of the parts I needed. Then, when I asked for a refund and the correct parts, they refused. They said I either had to wait to get the correct parts OR get the refund and not receive the parts at all, even though the fault was completely on them. Annoyed, I chose to get the parts. It's been over two months and no parts have arrived... they basically just stole my $85.