Capitol Cyclery

Overview
About
Location
Reviews

Overview

+1 225-756-3578
www.capitolcyclery.com
5542 Jones Creek Rd, Baton Rouge, LA 70817, USA
Hours

Monday 9:30 AM - 5:00 PM

Tuesday 9:30 AM - 5:00 PM

Wednesday 9:30 AM - 5:00 PM

Thursday 9:30 AM - 5:00 PM

Friday 9:30 AM - 5:00 PM

Saturday 9:30 AM - 5:00 PM

Sunday Closed

Capitol Cyclery Introduce

Capitol Cyclery is located at 5542 Jones Creek Rd, Baton Rouge, LA 70817, USA. You can contact them at (225) 756-3578 or +1 225-756-3578.

Customer reviews strongly advise against using Capitol Cyclery for shipping services. One customer reported a highly negative experience, stating that they requested a detailed report on their bike's condition before shipping, which they never received. Upon arrival, the bike had cut hydraulic brake lines, was packed with trash and rags, and required extensive repairs.

The same customer also reported poor communication when they attempted to address these issues with the manager. They claimed that the manager insisted on using a personal email address, failed to respond to follow-up emails, and did not escalate the issue to higher management as promised. They expressed frustration with the lack of communication and resolution.

Another customer echoed these concerns, stating that Capitol Cyclery intentionally cut their bike's hydraulic brake lines without notice. They reported incurring significant out-of-pocket expenses for repairs and experienced similar communication issues when attempting to seek reimbursement.

These reviews suggest that Capitol Cyclery has significant issues with its shipping services and customer communication. Potential customers should exercise caution, particularly when considering shipping a bicycle through this shop. It is recommended to contact the shop directly for any inquiries regarding their services and to carefully document all communication.

As a "Bicycle Shops Near Me" option, Capitol Cyclery offers bike sales and services. However, due to the overwhelmingly negative reviews concerning their shipping practices, customers should be aware of the potential risks.

Location

Reviews

Dec 06, 2024

I had my bike shipped from this location to my house- I wanted to receive a detailed report on what the issues were for the bike so I knew if it was worth purchasing, which I never received. Next thing I know the bike was packaged up and being shipped to my house. Upon arrival, the bike had cut hydrolic brake lines, trash and rags were thrown in the box and the bike needed many repairs that ended up costing quite a bit of money. When I brought these issues up - the manager insisted he used his personal email address - weeks had gone by and I had heard nothing so I sent a few follow up emails. Each time he talked about escalating the issue up to higher management. Months have gone by and nothing has been done, and there has been zero communication.
Oct 29, 2024

Do not ship through Capitol Cyclery! Poor business and customer service. We ordered a bike to be shipped through Capitol Cyclery and they intentionally cut the hydroloc brake lines without any prior notice! When we received our bike, we had to pay hundreds out of pocket to fix the lines. We tried to communicate to Capitol the issue and ask if they would cover the costs of the brake lines because they cut them. They said they'd bring the issue to upper management and then never got back to us after weeks of us following up over phone call and email. I do not recommend using this business with the expectation of communicative or honest service.
Aug 31, 2024

Went there to get a tire put on a rim. We was there 20 minutes earlier and had to wait. We drove on the side of the store when one of the workers came out and asked if we was doing drugs. We was shocked to have been asked this. The store opened so we went in for service the guy behind the counter asked us what's up after standing there for a few. They took the tire and rim in the back after 10 minutes he gave it back still not together saying he can't fix it take it to a tire shop. The rim is now has scratches and looks bet up. It was a new one, WAS! Very horrible service and stereo typing.
Sep 06, 2024

If your bike requires repair, refrain from bringing it to Capitol Cyclery as they have displayed dishonest practices and will likely charge you more than the initial quote. My wife dropped off our bike on August 14th for a routine tune-up and new tire, but when she called on August 22nd to inquire about its readiness, they falsely claimed it would be ready by August 29th. When I went to pick it up on September 6th, the cashier told me it hadn't been worked on yet and that the mechanic had called my wife to inform her that it needed a new gear and chain, which she never received. They demanded an additional $60 for the new parts and labor after having our bike for three weeks. Avoid doing business with Capitol Cyclery.
Jan 13, 2024

Went into the shop to make a purchase and was totally ignored! I was treated as though I wasn't in the store. No customers were in there. Only a female and male employee. I guess they figured that I couldn't afford it. Never judge a person by their appearance and color! Went made a adult tricycle purchase elsewhere, where my purchase and myself felt highly appreciated. [ It was at the Jones Creek Location! The place already had looked deserted. The sign said it was open. So I came into the store, looked at what was in there, since no one approached me to assist me; I left! No I don't want to call. I've made a purchase elsewhere and I am satisfied].