Capitol Cyclery is located at 5542 Jones Creek Rd, Baton Rouge, LA 70817, USA. You can contact them at (225) 756-3578 or +1 225-756-3578.
Customer reviews strongly advise against using Capitol Cyclery for shipping services. One customer reported a highly negative experience, stating that they requested a detailed report on their bike's condition before shipping, which they never received. Upon arrival, the bike had cut hydraulic brake lines, was packed with trash and rags, and required extensive repairs.
The same customer also reported poor communication when they attempted to address these issues with the manager. They claimed that the manager insisted on using a personal email address, failed to respond to follow-up emails, and did not escalate the issue to higher management as promised. They expressed frustration with the lack of communication and resolution.
Another customer echoed these concerns, stating that Capitol Cyclery intentionally cut their bike's hydraulic brake lines without notice. They reported incurring significant out-of-pocket expenses for repairs and experienced similar communication issues when attempting to seek reimbursement.
These reviews suggest that Capitol Cyclery has significant issues with its shipping services and customer communication. Potential customers should exercise caution, particularly when considering shipping a bicycle through this shop. It is recommended to contact the shop directly for any inquiries regarding their services and to carefully document all communication.
As a "Bicycle Shops Near Me" option, Capitol Cyclery offers bike sales and services. However, due to the overwhelmingly negative reviews concerning their shipping practices, customers should be aware of the potential risks.
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