Welcome to E-Bike Premier, your local destination for electric bikes and related services in Northridge, California. As part of the "Bicycle Shops Near Me" category, we offer a range of e-bike sales and repair services, including assistance with the CA-Incentive program.
Located at 18247 Parthenia St, Northridge, CA 91325, E-Bike Premier is accessible to local residents. You can contact us at (818) 478-5262 or +1 818-478-5262.
We are known for our knowledgeable staff who can guide customers through the process of purchasing e-bikes, including redeeming CA-Incentive vouchers. Some customers have had positive experiences with our sales team, particularly regarding their patience and professionalism. They have also been praised for their ability to assist with adding bikes to the eligibility list for voucher redemption.
However, customer experiences with our repair services have been mixed. There have been reports of poor communication and extended wait times for repairs. One customer experienced significant delays and a lack of clear communication regarding the repair of their scooter, which led to dissatisfaction. There was also an issue with a quoted price that was later changed, resulting in a negative customer experience.
Here’s what our customers are saying:
- "I had an amazing experience at this location! From the moment I walked in, everyone treated me with the utmost professionalism and patience. They took the time to answer all my questions and guided me through the process of using the CA-Incentive brochure. Not only did they help me redeem my voucher, but they also went above and beyond by assisting me in adding a bike to the eligibility list, making it possible for me to purchase the bike I wanted. Their knowledge of e-bikes is impressive, and their customer service is top-notch. If you're looking for a shop that accepts vouchers and provides excellent support, I highly recommend this place. My experience here was truly outstanding!"
- "Terrible communication, but nice people (I guess?). I dropped by scooter off for a diagnostic, and they gave me a week timeline, which was fine. I inform them this is my commuting vehicle. A week goes by and there is no communication. I call a day after they said they would get to it and they still haven't looked at it. They said would get to it tomorrow. I wait two days then call. They still haven't gotten to it. 3 days later, they call me and inform me that it's a battery problem and they have contacted the supplier for a quote. I say, great, please give me an estimate on everything. They say fine we'll get you a quote. 3 weeks ago by and no communication. I've secured other transportation. They call me and inform me the scooter is ready and I have bill due. I say, I asked for a quote and never approved this. They realize their error and say oops, we'll comp some of the work (something else needed to be repaired). Disappointed I agree. They call me back 2 hours later and reneg on their promise. They say they've done work and wont uphold the promise they JUST made me. I need to pay them everything or they'll pull the battery they already installed and I'll need to pay them additional labor than the bill I was already quoted if I want work done. They pull the newly installed battery but when I go to pick it up, they kindly explain how to reinstall it. Which was nice, I guess. Definitely will not be returning for future service."
While E-Bike Premier offers valuable e-bike sales and voucher assistance, it’s important to be aware of potential communication issues and to clarify repair costs and timelines upfront. We strive to provide quality service, but customer reviews indicate that experiences can vary.
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