Echelon Cyclery

Overview
About
Location
Reviews

Overview

+1 707-528-1133
www.echeloncycle.com
125 5th St, Santa Rosa, CA 95401, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 11:00 AM - 5:00 PM

Sunday Closed

Echelon Cyclery Introduce

Welcome to Echelon Cyclery, located in Santa Rosa, California. As a part of the 'Bicycle Shops Near Me' category, Echelon Cyclery provides bicycle sales, repairs, and accessories to the local community.

Situated at 125 5th St, Santa Rosa, CA 95401, USA, Echelon Cyclery offers a range of services for cyclists. However, customer reviews indicate a mixed experience.

Based on customer feedback, here's a summary of potential services and customer experiences:

Bicycle Sales: They offer bicycles for purchase.
Bicycle Repair: They provide bicycle repair services.
Customer Service: Reviews highlight varying experiences with customer service, with some positive feedback on staff friendliness and others reporting significant post-purchase support issues.

It's important to note that some customers have reported negative experiences regarding post-purchase support, while others have praised the friendliness of certain staff members. Potential customers are advised to consider these varying reviews when making purchasing decisions.

For inquiries or to contact Echelon Cyclery, please call (707) 528-1133 or +1 707-528-1133.

Location

Reviews

Nov 07, 2024

This bike store comes across as a good group prior to you making a purchase. Once the purchase is made, a completely different story. They have essentially take $8K of my money and said, go to another bike store to solve the issues we had with a bike we purchased. I have emails to back my experience so, this is not made up. I wouldn't purchase a tire lever from these guys. With the holiday season coming up, there are many bike stores in the area to spend your money and I would seriously caution you to spend it here. Once again, they will share with you how great they are, how nice they are, but once you need any level of support post sale, you will be on your own. Bike purchases are expensive and making those purchases with a small business that will stand behind you is important. This is not your store. They wished me good luck with another store to resolve my issues which has cost me even more money. I believe I have to give them 1 star for this post to show and this is painful and far more than they deserve. Good luck if you make any purchases...
Oct 11, 2024

Kevin and Austin are super friendly and helped me and my girlfriend a lot since we were biketouring and needed help. We felt very welcome and had a nice chat.
Feb 14, 2024

This is the real deal. I wasted a day going around Santa Rosa bike shops and sporting goods stores looking for a quality road helmet. Echelon was my last stop. Should have been my first. They had the good stuff, all the sizes, and I found a helmet that fit me perfectly and fit my needs. Echelon Cyclery is the place I plan to go for quality bike supplies from now on.
Dec 21, 2020

I have a few Cervelo's between the wife and I and Kevin has always had Cervelo specific parts I have needed over the years and installed bottom brackets in the past as I didn't have a special tool (I like doing all my own wrenching that I can), so when looking for my new S3 Di2 Disc I was hoping to buy here local. Most all my bikes in recent years have been 56cm with somewhere around 25mm - 35mm of spacers under the stem, Kevin & Phil at Echelon strongly believed I would be happier on a 58cm with the new integrated cockpit slammed then running spacers on a 56cm, they said it would be stiffer, handle better, ect. they were right. Already love this thing! A few mods before my first ride, changed the R.A.T. Cervelo axles out for a set of Robert Axle Project axles to clean it up a bit, changed the discs to black Dura Ace and slid on a new set of Conti 5000 TdF edition tires. Will be checking in with them to add I9 or Reserve 45/65 combo wheelset and other bikes in the future, good people here! Photo of Echelon Cycle & Multisport - Santa Rosa, CA, United States
Jul 15, 2022

Apparently this place is supposed to be a Santa Cruz dealer yet they seemed to know very little about their bikes. Even after giving them the exact year making model of my frame they didn't seem to want to help me with ordering the correct size cranks. They told me "go look it up on the Internet". I figure if that's the case then I'll just buy the parts off the Internet as well. Seems as if they're not interested in gaining any new customers. Very poor customer service and not very friendly people at all. This is not what I'm used to from bike shops in my area.