Ecotric bike shop

Overview
About
Location
Reviews

Overview

+1 510-756-6677
www.ecotric.com
7307 Edgewater Dr Suite D, Oakland, CA 94621, USA
Hours

Monday 9:00 AM - 5:00 PM

Tuesday 9:00 AM - 5:00 PM

Wednesday 9:00 AM - 5:00 PM

Thursday 9:00 AM - 5:00 PM

Friday 9:00 AM - 5:00 PM

Saturday Closed

Sunday Closed

Ecotric bike shop Introduce

Ecotric bike shop, located at 7307 Edgewater Dr Suite D, Oakland, CA 94621, is a retail location specializing in Ecotric electric bikes. As part of the "Bicycle Shops Near Me" category, they provide sales and service for their brand of e-bikes.

Customer reviews reveal significant concerns regarding the durability and reliability of Ecotric bikes. One customer reported a dangerous seat post failure on their Hammer model, leading to a near-accident. They also expressed dissatisfaction with the warranty and customer service, noting that the company acknowledged prior similar issues but did not offer adequate support. Additionally, they mentioned battery issues with another Ecotric model.

Further reviews highlight concerns about the short lifespan of Ecotric batteries, particularly on the Lark model, and difficulties obtaining replacements. Customers have reported extended wait times for replacement batteries, impacting their ability to use their bikes. This suggests potential issues with product quality and after-sales support.

Key concerns raised by customer reviews:

Potential safety issues with frame components, such as seat posts.
Short battery lifespan and difficulty obtaining replacements.
Dissatisfaction with warranty and customer service.
Concerns about product durability, particularly for heavier riders.

Potential customers should carefully consider these reviews and conduct thorough research before purchasing Ecotric bikes. To contact Ecotric bike shop, call (510) 756-6677 or +1 510-756-6677.

Location

Reviews

Jun 11, 2024

Bought a Hammer in 2022. Have ridden it approximately 3,000 miles. Loved it until the seat post broke. Almost crashed and broke my neck when it unexpectedly failed at approximately 20+ mph!!! Called to find out if the warranty covers... Only 18 months! Nope???!!! Blamed me and told me the seat post was too high even though it was half way up and not marked to go above a certain height. Customer service told me "they've had this problem before on at least 3 bikes." Bottom line, these bikes are dangerous and have safety issues. Aluminum is too thin. See picture below. Buyer beware! If you are a heavier taller rider, weigh over 200lbs, and buy one of these otherwise great bikes, I highly recommend reinforcing the seat post with aluminum strips before it breaks. I got the aluminum from Home Depot, sanded and JB Welded it then added hose clamps. I still can't believe this company hasn't reached out to me and offered me a replacement frame for pointing out this obvious dangerous flaw for this otherwise great bike! Think it's a liability??? Please other Hammer owners that have had this problem post here. Honestly, I loved this bike till this happened and probably sold dozens of them. I take the ferry to San Francisco with all the other bikers and they now laugh at me and my repair. Literally the worst advertising for EcoTric Bikes, as everyone asks about the hose clamps. LOL! P.S. Bought a Seagull for my wife too. Has less than 2 miles on it. Battery died so it's garbage now. No help under the warranty from this bike too. Over $2,000 wasted on 2 bikes!!! I should have bought from a more reputable company. Don't make the same mistake I did. See pictures. Complete 🐴💩
Apr 19, 2023

Love the bikes we bought, but the battery (especially on the Lark) has a very short lifetime. Am up for my third battery now. The first replacement I was able to get after an escalation when it was marked as "Sold out" for several months. For my next replacement I have been waiting for more than 6 months and am asked to wait for another 3 months. My daughter has not been able to drive to school for 6+ months and am forced to buy a new bike, just because replacement batteries are not available.
Jan 24, 2023

Few stars here from anyone for good reason. Buy their bikes at your peril, warranty is worthless. Contact them and they will deflect/disclaim/misstate when simply honoring their warranty promises would be simpler. *Months later and after contacting the CA AG’s office we DID get resolution and it was a good one. Though we’re hoping it’s a pattern only time will tell. Our bikes are out of warranty so less of an issue now. They will require constant maintenance but we’re now pretty experienced bike mechanics!
Apr 15, 2021

If I could put no stars I would. I purchased a bike from them and only had it a week and the fender broke while riding it and the next day it would not start. I have tried calling only to get voicemail. The mail box it full so you can’t leave a message same for tech support. I have emailed them twice and still no response. I tried to call the store in California but it’s either busy or just rings. I am out my six hundred dollars for a bike I only rode twice and had for only a week. This is the worst company ever they sell shoddy products and have zero customer service. Buyer beware do not purchase from this company. They are a scam.
Mar 26, 2021

BEWARE! We bought 6 bikes at about the same time for our family because they are an inexpensive option for an e-bike (and still spent close to $6,000). But the are cheap and their customer service is really lame. (See the reviews of other folks.) All the bikes have been so/so and ONLY one has NOT had a problem. The customer service is not very good. It is a very unimpressive group that works there. Currently the tech support telephone number on their website says it is “temporarily disconnected”. They insisted I buy a replacement part that was defective (the controller). It was not weather proof and failed on the first rainy day and the guy even said something like “oh yeah the new ones are weather proof” but still made me buy it. THEN it broke too! The bike won’t work without it. GARBAGE! DON’T buy from them. Other brands in the same price range (just a bit more expensive) have much better reviews. Spend a bit more and get A LOT more.