Heybike

Overview
About
Location
Reviews

Overview

www.heybike.com
315 Montgomery St 10th Floor, San Francisco, CA 94104, USA
Hours

Monday 9:00 AM - 7:00 PM

Tuesday 9:00 AM - 7:00 PM

Wednesday 9:00 AM - 7:00 PM

Thursday 9:00 AM - 7:00 PM

Friday 9:00 AM - 7:00 PM

Saturday 9:00 AM - 7:00 PM

Sunday Closed

Heybike Introduce

Heybike is located at 315 Montgomery St 10th Floor, San Francisco, CA 94104, USA. Unfortunately, no phone number was supplied.

Customer reviews for Heybike raise significant concerns regarding the reliability of their e-bikes and the quality of their customer support. One customer expressed extreme disappointment after their e-bike's battery completely failed after only 70 miles of use. They reported that the battery would not charge and that customer support refused to send a replacement.

Another customer shared a similar negative experience regarding a warranty claim. They purchased two bikes and extras, but when one bike's battery failed after minimal use due to their wife's medical condition, Heybike refused to provide a replacement or even a discount on a new battery. They also reported being told that new batteries were unavailable until August. This customer expressed dissatisfaction with the company's "tough luck" attitude and poor customer service.

These reviews strongly suggest that potential customers should be aware of potential issues with Heybike's e-bike battery reliability and the company's warranty and customer support. The reported battery failures and the company's unwillingness to address these issues raise concerns about the long-term value and reliability of Heybike products.

As a "Bicycle Shops Near Me" option, Heybike is an e-bike sales company. Due to the negative customer service reviews, it is strongly recommended that potential customers thoroughly research alternative e-bike brands and retailers. Due to the absence of a phone number, in person visits, or online research is required.

Location

Reviews

Feb 18, 2025

I’m extremely disappointed with this eBike. The bike has only been ridden a total of 70 miles, yet the battery completely died well before that. Now, it’s nothing more than a brick—it won’t charge at all. To make matters worse, I reached out to customer support, and they refused to send a new battery to fix the issue. The bike itself seemed fine at first, but what’s the point if the battery fails this quickly and the company won’t stand behind their product? Definitely not worth the investment if you’re looking for reliability and good customer service.
Jun 27, 2024

Has anybody out there tried using your warranty. I called the warranty department I purchased two bikes plus a lot of extras. The battery on one of my bikes has gone bad it hasn't been ridden my wife had knee surgery on both knees and she's been at a commission for a long time the bike has 24 miles on it and it's one month out of warranty and they told me tough luck so sad too bad. Myself I think this is a very poor way to do business they didn't even offer a discount on a new battery and told me they didn't have any batteries until August what a bad way to do business. If I'm going to spend $700 on a new battery, I will buy a bike from somebody else to replace it just because of the principle of the way I was treated.
Jul 04, 2024

Stay away from Heybike! Worst customer service! I ordered a Heybike last week, a day after my birthday because I was going to begin my rehabilitation following back surgery that I had the week before. I had an opportunity to order one from Amazon for less money , but didn’t like the color they had in stock. I then ordered directly from the Heybike website, along with some accessories. The receipt I was given said shipping would take 2 to 5 business days. I just was informed (after a long wait on hold due to high call volume… I know why) and a very flustered representative spent fifteen minutes hemming and hawing before finally stating that I would not receive the bike for at least another three weeks due to “logistical issues”. I explained that this was not my issue, it was the company’s and I wanted a full refund for their inability to deliver the product in a timely manner, as claimed on their advertising and my receipt. He eventually told me (after many minutes of him reading excuses from a script) that if the did a refund, Heybike would retain 15% of my hard earned money that I had removed from my retirement fund! Unbelievable! So they refuse to accept fault and are holding my $1,623.19 hostage and they will deliver my bike and accessories whenever they feel like. Don’t buy from Heybike. You are better buying one through Amazon, who doesn’t have these “logistic issues” and have a customer service protocol where if they fail to deliver on what they promise they return your money swiftly and without any hassle. Lesson learned.
Aug 08, 2023

Purchased the Heybike Brawn Aug 2023 and right out of the box ERROR 30 NO COMM Rx. Broken. No QA on this bike. If there was a tester would reject it because IT DOES NOT FUNCTION. Shipped to me on the East Coast of North Carolina so I do not expect an easy and inexpensive resolution. #HeyBikeLemon #HeyBikeFail #NoQAHeyBike
May 24, 2024

Hands down the worst customer experience. I bought a seat for the bike that ended up not being needed (order#HB45381). I went thru the process of return, and 4 days later, still no adequate response, they just stopped responding to the emails. Never buy anything from this company. it's complete waste ,totally unprofessional. If you're looking for products for an ebike or an ebike in general, please go to other places. There are a Ton of better more customer service oriented places t spend your money