Warm Planet Bikes

Overview
About
Location
Reviews

Overview

+1 415-974-6440
www.warmplanetbikes.com
1098A Market St, San Francisco, CA 94102, USA
Hours

Monday Closed

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 2:00 PM

Sunday Closed

Warm Planet Bikes Introduce

Warm Planet Bikes is located at 1098A Market St, San Francisco, CA 94102, USA. You can contact them at (415) 974-6440 or +1 415-974-6440.

Customer reviews for Warm Planet Bikes show a stark contrast in experiences. One customer had an extremely positive experience, praising Kash and Ted for their fantastic work converting mechanical brakes to hydraulic brakes on their Terratrike. They highlighted the great communication, timely service, and easy drop-off and pick-up process. They were very satisfied with the improved safety and comfort of their trike.

However, another customer reported a significantly negative experience concerning a crank arm replacement. This customer, who relies on their bike for food delivery and lives on a tight budget, felt they were overcharged and misled. They were told the cost would be the same to replace both crank arms, but were later charged full price for each. They also felt the labor charge was excessive and experienced delays in getting their bike back, which significantly impacted their income. They felt the shop did not value repeat customers and took advantage of their situation.

These reviews suggest that Warm Planet Bikes is capable of providing excellent repair work, but there are significant concerns about their pricing transparency and customer service. Potential customers should be aware of these contrasting experiences before engaging with this business, particularly regarding repair costs and timelines.

As a "Bicycle Shops Near Me" option, Warm Planet Bikes offers bike repairs and related services. It is recommended to contact them directly for specific inquiries regarding their services and to be aware of the mixed customer reviews, especially regarding pricing and potential delays, before engaging with this business.

Location

Reviews

May 23, 2023

Wish I could give them six stars! Kash and Ted did a fantastic job converting my brakes from mechanical to hydraulic. Great communication, very timely service and easy drop off and pick up. I can now stop on a dime and my Terratrike is a lot more safe and comfortable than it used to be. thanks so much!!! (clarification: I got the trike three years ago on craigslist. It came with the electric motor already installed in the rear hub.— it’s a great way for me to get out and about as I recover from a stroke.)
Sep 08, 2024

I work for a food delivery service, so my bike is my livelihood and the money I do make barely gets me by. I live meagerly and day to day. The business conducted with Warm Planet Bikes meriting a single star rating was my second time doing business with them which would make me what most businesses ultimately want and value for their customer base a repeat customer. Instead of noting the value of a return customer base Warm Planet opted for a quick buck and took me for stupid which became very apparent in reviewing my invoice and thus I should also serve as a warning to anyone contemplating bringing their business to this shop. One of my crank arms was bent and u do not possess the tools to replace it myself. I was told that the cost is the same to replace both of them, so I agreed to have them both done, biting the bullet expecting to pay just slightly more then the quoted 60 odd dallars for parts plus a small amount for the labor that can be observed taking a couple of minutes in a plethora of YouTube vids compounded with the fact that I would not be able to work for the week that I would have to wait for my parts to drive this venture was going to be very expensive putting a frightning strain on my already tight finances. A week went by and still did not hear from them so I checked in to be told that they had ordered the wrong parts and that I would now have to wait more time and miss more work waiting for the new parts to arrive. 4 more days of missed work go by ( which warm Planet was made aware of ) and I give them a call to check on the status to be told that the bike was finished the day before but that I had not been notified. On top of the financial stress that WP directly made far worse , I noted in my invoice that I wasn't charged a smaller amount for the two crank arms, like I was informed one that I was charged full price for each one of which I didn't need and that I was also charged and additional $28 for labor which can be seen taking only a couple of minutes in several YouTube videos further taking advantage of a continuing customer who uses a bicycle for a living and will likely need work done in the future thus displaying that Warm Planet in no way values it's customers that they
Jul 09, 2023

I lived in the city for 15 years. This is hands down the best bike shop in the city. More affordable than many other bike shops. Their work is stellar. They were able to get a squeak out of my brakes that 4 other shops were unable to. Amazing customer service. They go above and beyond. I usually don't waste my time to write Yelp reviews but this place really deserves it.
Feb 05, 2024

Kash and his team are super helpful. It is increasingly rare these days to find a bike shop with a "can do" spirit, especially in the Bay Area. These guys are creative and helpful. If they can't do it themselves, they know how to get it done. Recently I was in trouble because I couldn't find a critical part I needed for a bike tour. Kash was able to source it and literally saved the trip. This is the type of team you want to work with. People who love bikes and love getting people going on them!
May 25, 2024

I didn’t realize this place was appointment only, but after talking to them on the phone, I want nothing more than to give them my business. So extraordinarily helpful and kind, this is my new go to bike shop for sure