In Gear Cycling & Fitness

Overview

• +1 717-566-0455
• ingearcycling-fitness.com
• 9030 Bridge Rd, Hummelstown, PA 17036, USA
• Hours

  Monday 10:00 AM - 6:00 PM

  Tuesday 10:00 AM - 6:00 PM

  Wednesday 10:00 AM - 6:00 PM

  Thursday 10:00 AM - 6:00 PM

  Friday 10:00 AM - 6:00 PM

  Saturday 10:00 AM - 4:00 PM

  Sunday Closed

In Gear Cycling & Fitness Introduce

Location

Reviews

• Oct 31, 2023

  I recently got a very special Ferrari bike. I think it sat for over 10 years. The original owner of course said everything was fine but the gears were all messed up and wouldn’t shift, the handle bars were binding, and the chain was super loose. This shop came highly recommended and now I know why. They fixed everything and now it’s working great. Harry and the others guys were super cool and the price was reasonable. I’m happy to come back here again where people actually care.

• Jul 08, 2019

  nice shop, good people. the owner let me try out the bike in the lot before i decided, and they have a generous military veterans discount! The flag hangs at the front of the shop :) I had to get an adapter to mount the bike on the rack after purchase, and one of the kids that does bike work came out to my car and explained the through fork pin, and brought tools out and we got it on the rack great. Very glad they carried the bike I ended up wanting the most. Not pushy, good info, nice guys. thanks!

• Sep 13, 2024

  So nice! We were camping and forgot our presta valves and couldn't fill our tires. We went to another shop nearby, but it was always closed and would not return our messages. We walked into this place and he handed us 3 and said "have a nice day". Saved our vacation!!

• May 07, 2024

  I had been in this store many years ago and got a weird vibe even back then. I reached out this time because I have a Stages SC3 stationary bike that needs to be repaired. I initially sent a message via Facebook on Saturday evening, April 6th, not expecting a response until Monday. I was pleasantly surprised to get a response back that same evening indicating that yes, they would be able to help me. I called on Monday, April 8th and spoke with a really pleasant man who took down all the information and he told me the person who does the repairs was out that week but that I would hear something the following week. I did not hear anything at all the following week, so I called in again on Monday, April 22nd. I spoke with the same pleasant man who I initially spoke with and he said he had forgotten to take down my phone number so they were unable to call me back. I told him it wasn't a problem at all and that I hadn't realized he didn't ask for my phone number, either. He assured me I would hear from "Harry" that afternoon. Guess what? Nothing. I called again on Thursday, April 25th and after the call dropped while they were trying to transfer me to Harry, I finally got to speak with him. Talk about horrible customer service. He told me I'd have to bring my bike in, so I said it was a stationary bike and I have no way to bring it in. He then snarkily asked me how I got it in my house. I told him I was frustrated because I have not been able to use my bike since the middle of March because I was trying to get in touch with Stages first, without success. Harry acted put off I even bothered him. He said he'd have to figure out a time to come get my bike but did not give a timeframe when I might hear back from him. He also said I had "fallen through the cracks". At this point, I was pretty disgusted and not even sure I want to have him look at my bike. I haven't heard anything from InGear or Harry, so I sent a Facebook message on Tuesday, April 30th to see when I might hear something about getting my bike repaired. The message has gone unread, so I guess I have my response. Here it is, Tuesday, May 7th and I'm still unable to use my bike and am trying to find somewhere that is willing to repair my bike. I wanted to support a local small business, but apparently customer service is not a priority for this business. Save yourself the time and aggravation and go somewhere else if you are looking to support a small business that gives a crap about customer service. Should something change, I will update this review, but I'm not holding my breath.

• Jan 16, 2024

  I'm new to the bike world and purchased an electric bike a little over a year ago. My first time in the shop was because of a flat tire. My boyfriend tried to change the tube but because it's electric he ran into some issues. When I got to the shop I was talking to the older guy and he looked right at me and said " what idiot tried to fix this tire" shocked I just kind of looked at him he then said "tell him to never touch a bike for the rest of his life." I left the bike there for a few days and they fixed the tire. It wasn't too long and the tire was flat again. I called to bring it back in and when I arrived I was greeted with "oooooh noooo, it's you again, if I would have known it was you on the phone I would have said forget it" This time we argued a little because I couldn't believe how rude he was. I ended up leaving in tears but left the bike because I didn't know where else to go. They fixed the tire and gave it a tune up but when I got it home it was in worse shape. The ride was not smooth at all and something was rattling. I called and was told without seeing the bike I can't tell you anything. I found a lose screw and tightened it and that fixed the rattling but it was still a bumpy ride. Before long the tire was flat again! My brother took the bike over and was told the tube they put in the last time was way to big and whoever fixed it actally rolled the tube up to fit it in the tire. So I called to see if it was going to be fixed for free since it was their mistake and i was told the tube would be free but I still had to pay $35.00 for labor. Well if they would have fixed it right the first time their wouldn't have been any labor. I think at this point im going to make a complaint with the BBB and the attorney general! The older guy is more rude and ignorant then anyone i have ever met in my life and i should have NEVER had to pay for their mistake! Its really sad because i refuse to go back there so now ill be inconvineanced when my bike needs worked on. The last time i got the bike back from them the seat was re-adjusted and i almost fell off when i stoped at a stop sign. Why does the seat need re-adjusted to change a tire? Poorest company i have ever dealt with. They surely dont appreciate the business people bring and the older guy needs to either retire or change his tampon cause his attitude/personality SUCKS! I would not recommend going to this bike shop!!