International Bicycle Shop is located at 5640 Middlebelt Rd, Garden City, MI 48135, USA. You can contact them at (734) 522-6870 or +1 734-522-6870.
Customer reviews present a strongly polarized view of International Bicycle Shop. One customer detailed a highly negative experience regarding a repair. They claimed that their $4000 bike was damaged by an employee during unnecessary tinkering, resulting in a broken support bolt. After a makeshift repair, the bike malfunctioned again, causing further damage. The customer reported that the owner, Robert, was unhelpful and dismissive, refusing to cover the cost of a replacement part, even though the damage was caused by his employee. The customer described Robert as rude and unprofessional, strongly advising against using the shop and suggesting a negative star rating.
This negative review was further supported by the same customer's follow up response to the owner's reply. They clarified that the owner was being untruthful, and that his employee was a witness to the damage, and the owner was being rude and dismissive. They reiterated the owner's rude attitude, and the shop's inability to take responsibility for damages caused by their shop.
However, another customer reported a positive experience regarding a bike rack purchase and installation. They noted a mishap with the initial installation, but praised the shop for promptly providing a replacement and reinstalling the rack. This customer described their overall experiences as "excellent."
These reviews suggest that International Bicycle Shop may offer satisfactory bike sales and some accessory installations. However, the reported negative repair experiences, coupled with the owner's perceived unprofessionalism and refusal to take responsibility for employee errors, warrants significant caution. Potential customers should be aware of the potential for poor repair services and customer service issues, especially regarding repairs.
As a "Bicycle Shops Near Me" option, International Bicycle Shop is a shop offering bike sales and repairs. It is strongly recommended to contact them directly for specific inquiries regarding their current services and any ongoing promotions. Be aware of the significant negative reviews regarding repair services and customer service.
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