International Bicycle Shop

Overview
About
Location
Reviews

Overview

+1 734-522-6870
www.international-bike-shop.com
5640 Middlebelt Rd, Garden City, MI 48135, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 5:00 PM

Sunday Closed

International Bicycle Shop Introduce

International Bicycle Shop is located at 5640 Middlebelt Rd, Garden City, MI 48135, USA. You can contact them at (734) 522-6870 or +1 734-522-6870.

Customer reviews present a strongly polarized view of International Bicycle Shop. One customer detailed a highly negative experience regarding a repair. They claimed that their $4000 bike was damaged by an employee during unnecessary tinkering, resulting in a broken support bolt. After a makeshift repair, the bike malfunctioned again, causing further damage. The customer reported that the owner, Robert, was unhelpful and dismissive, refusing to cover the cost of a replacement part, even though the damage was caused by his employee. The customer described Robert as rude and unprofessional, strongly advising against using the shop and suggesting a negative star rating.

This negative review was further supported by the same customer's follow up response to the owner's reply. They clarified that the owner was being untruthful, and that his employee was a witness to the damage, and the owner was being rude and dismissive. They reiterated the owner's rude attitude, and the shop's inability to take responsibility for damages caused by their shop.

However, another customer reported a positive experience regarding a bike rack purchase and installation. They noted a mishap with the initial installation, but praised the shop for promptly providing a replacement and reinstalling the rack. This customer described their overall experiences as "excellent."

These reviews suggest that International Bicycle Shop may offer satisfactory bike sales and some accessory installations. However, the reported negative repair experiences, coupled with the owner's perceived unprofessionalism and refusal to take responsibility for employee errors, warrants significant caution. Potential customers should be aware of the potential for poor repair services and customer service issues, especially regarding repairs.

As a "Bicycle Shops Near Me" option, International Bicycle Shop is a shop offering bike sales and repairs. It is strongly recommended to contact them directly for specific inquiries regarding their current services and any ongoing promotions. Be aware of the significant negative reviews regarding repair services and customer service.

Location

Reviews

Jan 21, 2025

End of August 2024, (I have paperwork with date on it) I was contacted to pick up my bike, which had been damaged by an employee during unnecessary tinkering. The employee broke the main support bolt that holds the $4000 bike upright (folds in half for easy transport) I could not use bike due to recovering from rotator cuff surgery. Until December 28, I finally had the opportunity to ride my bike after a makeshift repair had been made by this shop. Unfortunately, while riding, the bike wanted to collapse on me causing damage on underside of bike. Regrettably, the shop was closed for the day, and I had to wait until Monday to address the issue. Monday I had the "pleasure 🙄" to speak with the owner, Robert, (who has more excuses in his brain rather then bike knowledge) He informed me that the necessary replacement part was no longer available. However, I pointed out that it is a standard component & still available. He then said that I buy the part myself & bring it in for repair, but when I inquired about reimbursement for the part—given that the damage was caused by HIS employee—he declined. It is concerning that this shop would expect customers to bear the cost of repairs resulting from their employees' mistakes. Robert even stated, “It’s not worth it to me to fix your bike,” which is both disheartening and unprofessional. I strongly advise against using this repair shop, as it may result in additional costs and frustration. If possible, I would rate this experience with NEGATIVE stars, as I believe it reflects a lack of accountability and customer care Lmao you’re pretty funny Robert with your reply to my review. As your main employee was a witness of while I was speaking to him face to face at the time your other fill-in employee broke my $4000 bike. I remained calm the entire time. I honestly don’t appreciate you pointing blame onto me Robert when all you did was cut me off rudely every time I tried to speak to you while showing my bike to show you the part that your shop broke & tried to rig up. I was trying to show you how it wasn’t functioning due to me believing that you actually care about your repair jobs for a customers bike that your worker broke. Guess old age is setting in & you can’t remember how it REALLY went while I was there lol. (I didn’t ask for your ID either goofy, I asked for a business card.) It honestly should not cost me anything to fix the single part on the bike that YOUR SHOP WORKER broke when he should never of been touching anything but the brakes on the bike which was what was on the service order only. Your main worker witnessed this all happen too & apologized to me for having to still charge me for the brake repair that was done. Which I did pay for that repair. As others have written in their reviews, you’re a pretty rude business owner. Maybe start taking ownership to making the mistakes you do...mistakes do happen 🤷‍♀️
Apr 18, 2021

I purchased a bike here last year and had a great experience so when I finally decided to stop stuffing it in the car and purchase a bike rack I came back. I purchased a rack which they helpfully installed. There was a mishap ( Im still not sure what caused it) but the rack broke that same day. I went back to them and they helped me with a replacement and installed a new rack for me. My experiences with them have been excellent thus far.
Oct 30, 2024

This is the worst store that I've been to ever in my entire life that I've ever done business with. The associates the color red with organized crime and overcharged me three separate times for the same bike problem. Disgusting.
May 07, 2024

Stopped in for a fat tire inner tube. Called first. Conversation will be short and to the point when you call here. But he had two choices for me regarding my bike tube. Stopped in and it's a working repair / sales facility. Old school. But effective. Grabbed my tube and was happy at the overall speed of the experience.
Dec 04, 2021

I was happy to find that International Bike Shop had some used BMX Parts to help me complete an old GT DYNO, I was working on. Would love to buy this little shop and focus on BMX Bikes. Love the Old School Feel.