Joy Machines Bike Shop

Overview

• +1 216-394-0230
• www.joymachines.net
• 2605 Detroit Ave, Cleveland, OH 44113, USA
• Hours

  Monday 11:00 AM - 6:00 PM

  Tuesday 11:00 AM - 6:00 PM

  Wednesday 11:00 AM - 6:00 PM

  Thursday 11:00 AM - 6:00 PM

  Friday 11:00 AM - 6:00 PM

  Saturday 10:00 AM - 4:00 PM

  Sunday Closed

Joy Machines Bike Shop Introduce

Location

Reviews

• Feb 14, 2025

  Joy Machines is such a great bike shop! All around very knowledgeable and pleasant staff and owner. My family has purchased a few bikes and various parts and accessories from here over the years and have always been happy with the service. Additionally, they always seem to be helping out the community by doing quick tire fixes or adjustments etc when locals drop into the shop for help. 10/10 would recommend.

• Oct 12, 2024

  Alex and his team were great to work with. My requests were beyond normal. I needed an eBike that would go the distance. Joy Machines handled my special requests like a pro I did 59.3 miles into the Cayahoga Vally NP. Charged up 2x's.

• Mar 01, 2025

  Great little store! Went in to get some shoes for my spin bike. Alex was super helpful and found the perfect pair. He even installed the clips I needed on the shoes. Will definitely be back.

• Aug 01, 2024

  I came into Joy Machines a few months ago looking for my dream bike and the team there helped me order one and kit it out perfectly. I'm looking forward to putting endless miles on this Wilde. Thank you to Alex & Joy Machines!

• Dec 10, 2024

  I had an extremely disappointing experience with Joy Machines Bike Shop, and feel it's important to share my frustrations so potential customers don’t make the same mistake I did. I paid $178.20 for e-bike servicing, which included a $115 tune-up, a $50 rear tire replacement, and $13.20 in tax. Unfortunately, the service was far below expectations, and the way my concerns were handled was beyond unprofessional. To start, the bike tune-up itself was poorly executed. I had specifically paid for a thorough cleaning, chain lubrication, a safety inspection, and adjustments to the brakes, gears, and bearings. When I received my bike back, it was in worse shape than when I dropped it off. The frame was coated in excess oil, leaving a greasy residue that was not only unprofessional but made my bike look poorly maintained. It was clear that the cleaning had either been skipped or done improperly. For a $115 tune-up, I expected far better. The rear tire replacement also left much to be desired. I called ahead and asked if the new rear tire would look noticeably different from the front tire. The shop assured me it wouldn't, so I proceeded with the replacement. However, when I received the bike, I immediately noticed that the new rear tire had reflective tape on the sidewall, which the front tire did not have. Anyone with basic common sense could see that this created a visual mismatch, and the difference was glaring. It contradicted the shop's earlier assurance that the tires would be similar in appearance. Had I known about this, I would have ordered a matching tire for the front to avoid this issue. When I called Alex, the owner, to discuss my concerns, I was met with a dismissive and condescending attitude. He claimed that the product used to clean my bike (a Finish Line towel) had been around for a long time and that he had never received complaints about it, implying that my feedback was irrelevant. His response wasn’t just unhelpful; it was blatantly disrespectful. Worse, there was zero offer to resolve the issues. He didn’t take responsibility for the poor workmanship or the misrepresentation of the tire appearance. Instead, he seemed more interested in defending the shop’s practices than actually addressing my concerns. As a paying customer, this kind of treatment was unacceptable. It’s people like Alex who make it incredibly difficult to trust bike shops. When you're spending your hard-earned money, you expect honesty, professionalism, and respect. Unfortunately, my experience with Alex left me feeling dismissed and taken advantage of. A simple apology or an offer to make things right would have gone a long way, but that was completely absent. This lack of accountability and respect creates a toxic atmosphere, and it completely destroyed any trust I might have had in the business. Overall, I did not receive the service I paid for, and my concerns were met with indifference and arrogance. I would not recommend Joy Machines Bike Shop to anyone looking for reliable bike maintenance or decent customer service. If you’re looking for quality work and professional customer care, I strongly suggest taking your business elsewhere.