Lectric eBikes Headquarters

Overview

• +1 602-715-0907
• lectricebikes.com
• 2311 W Utopia Rd, Phoenix, AZ 85027, USA
• Hours

  Monday Closed

  Tuesday 9:00 AM - 5:00 PM

  Wednesday 9:00 AM - 5:00 PM

  Thursday 9:00 AM - 5:00 PM

  Friday 9:00 AM - 5:00 PM

  Saturday 9:00 AM - 5:00 PM

  Sunday Closed

Lectric eBikes Headquarters Introduce

Location

Reviews

• Feb 08, 2025

  Absolutely the best customer service before, and after purchasing. We have owned 2 bikes for over 2 years and had a issue with a part. They went above and beyond to get my bike fixed. Definitely will always recommend Lectric bikes to anyone looking for electric bikes. If you want a company that you can get parts, has a excellent product, and that takes the time to provide personal customer service Lectric bikes is it.

• Jan 30, 2025

  I want to start off by saying we have 3 of these bikes we have the lites great bike for the price can not say 1 bad thing about it love the color options and the amount of fun we have had already was worth the price we had a display screen start to go out on one I emailed the company and they were fast to respond and helped us right away with in an hour or so they had a display replacement being shipped to us! If you’re going to spend the money on an e-bike choose this company. 100% the best service I have ever seen from a company.

• Mar 08, 2025

  We stopped by this past weekend to look at a couple bikes, totally new to the ebike scene. All the guys in the showroom were helpful but Kurtis with a "K" really stood out, He took the time to explain everything we needed to know. We ended up buying 2 XP Step thru 1.0, which were on a closeout special. Thanks Kurtis!

• Dec 29, 2024

  Staff was informative, fun to test ride the Demos in the neighborhood, from the front door. Lots of bike choices to try and buy. I am a repeat buyer.

• Oct 16, 2024

  My overall experience is complicated... ...the $2500 Lectric One bike+accessories arrived damaged. The pre-installed rear wheel and fender were out of alignment so I went onto the Lectric website and found a bike shop listed as one of their "eBike Repair and Service Networks...trusted partners around the United States" 3 miles from my house, named "Venture Bikes." The mechanic was not able to diagnose the issue I had no idea how to find a mechanic who could. Within a week of unboxing the damaged bike the dashboard "display" mounts fell off I was sent some replacement clamp bolts. When I was finally able to call the company during weekday Arizona business hours Jana took the call and the first thing she said was that any damage to their bikes upon arrival is the fault of the manufacturer, not Lectric. This was the $2545 answer to my situation?!? Jana also informed me that after putting one mile on the bike, it cannot be returned. Jana suggested I try to sell it on Facebook Marketplace. She sounded like she believed with her whole heart that this was the most appropriate next level of support to offer me! I asked to speak with Jana's supervisor. Within an hour Allie called me back confirming that Jana had lived up to the company's low bar of customer support in making the very same maddening suggestion that I sell this $2545 bike on a 3rd-party-marketplace app. No one - not Marjorie, Arron, Simo, Jana, or Allie ever apologized for my $2545 purchase resulting in the unboxing of a damaged product and countless hours of frustration and lost time! And Allie was the first to suggest that a mobile bike repair company could make the diagnosis and possible repair. After finding a mobile repair unit, Ali emailed me a bike shop work order for warranty repairs with the charge to "Please straighten fender so it is aligned with tire and fix display hardware so it is secure." Jeffrey from VeloFix arrived at my house, looked at the "work order" and said, "This isn't how I operate with any other eBike company. There is no guarantee I will be paid for this work with this email/work order. With RadBikes and others like it, they contract with me directly so the invoice is between me and the company for warranty work. The last time I worked with Lectric, they would only authorize $60 and you'd be left with the remaining costs." When Jeffrey was able to speak directly to the Lectric customer service rep by phone that day, they diagnosed the issue as being a bent rear pre-installed rack, and so a new one was ordered. A week later Jeffrey returned to my house to install the rear rack and re-mount the display. (He and VeloFix were wonderful to work with! See review coming soon.) After reviewing all of this I have to admit that my overall experience with Lectric was not complicated. It has been unequivocally dreadful! All $2545 of it! Kip Dooley Disgusted Verified Buyer