North Valley Bicycles

Overview
About
Location
Reviews

Overview

+1 602-867-2453
northvalleybicycles.com
710 E Union Hills Dr # 2, Phoenix, AZ 85024, USA
Hours

Monday Closed

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 12:00 AM - 6:00 PM

Saturday 10:00 AM - 4:00 PM

Sunday 11:00 AM - 3:00 PM

North Valley Bicycles Introduce

North Valley Bicycles is located at 710 E Union Hills Dr # 2, Phoenix, AZ 85024, USA. You can contact them at (602) 867-2453 or +1 602-867-2453.

Customer reviews for North Valley Bicycles reveal serious concerns regarding service quality and staff expertise. One customer reported that a "weekend guy" admitted to having no knowledge about bikes and simply wrote up repair tickets. This customer was turned away and unable to purchase upgrades or accessories.

Another customer had a significantly negative experience with an employee named Ryan. They reported that after paying for an e-bike repair, the bike fell apart within minutes due to a missing cotter pin, resulting in further damage. They also accused Ryan of being dismissive, shady, and refusing to take accountability for the repair error, which led to further damage to the electric bike.

This customer strongly advised against visiting the shop, stating that it was a waste of time and money. They expressed concern that their $2000 e-bike may now be irreparable due to the shop's negligence.

These reviews suggest that North Valley Bicycles has significant issues with staff expertise and service quality. Potential customers should be aware of these serious concerns and proceed with extreme caution. The reviews highlight a lack of professionalism and competence, which could lead to a negative customer experience and potential damage to their bicycles.

As a "Bicycle Shops Near Me" option, North Valley Bicycles offers bike repairs and sales. However, due to the overwhelmingly negative reviews, it is strongly recommended that potential customers carefully consider these concerns and explore alternative bike shops in the area. The shop's reported issues with staff expertise, repair quality, and customer service raise serious concerns about its ability to provide satisfactory service.

Location

Reviews

Feb 08, 2025

Rode far out of my way to upgrade my bike and oddly enough the “weekend guy” admitted to knowing nothing about bikes and people usually just come in and he writes them up a ticket for repairs. Pay attention whoever owns this shop…your employee is turning away money. Just flat out refused to sell me anything regarding bikes, upgrades, or even frivolous spending! Just saying you might want to consider a different option for your weekend help.
Sep 14, 2023

If you were smart then you will not visit this place, unless you like getting ripped off by unaccountable people. Everyone that works there is nice except for this guy named ryan, he still works there, very dismissive and shady. I came back on a Thursday to pick up my E-bike and pay the man and he said the bike was fixed but it needs further repair - okay, fair enough. I drive off and less than 2 minutes later the bike falls apart again like it did before, because whoever finished working on my bike did not put a cotter pin in and my brake pads, washer, nuts and bolts came out and the electric connector to operate the throttle wrapped around the rotar like before, and my confused self brought it back to the shop to wait for a ride and ryan came out and locked up, didn’t even acknowledge my presence and took off. My friend and I fixed the problem ourselves in the garage but found that now the wires in the connector cord is damaged to where the throttle does not power anymore, all because the cotter pin wasn’t put in. Tried to get a refund because I still have the receipt but ryan wouldn’t be accountable and tried to twist my words around instead of just owning up to making a mistake that damaged my bike even further. My $2000 bike may or may not be able to be fixed now, as if I didn’t have enough obstacles in my life and then this event almost became the nail in the coffin. I do not recommend coming here unless you like wasting your time and money.
Oct 29, 2024

Edit: when I came in for a new tube he asked me heavy duty or regular I aksked what’s the price difference he said 10$ or 15$ so I picked the one that costs 5$ more now you’re saying it costs over 20$ ??? Don’t tell me 15 then turns out it costs 25. Came in with my one tire to get a new tube got the heavy duty tube for 15 dollars total ended up being 42$ how??? I understand labor costs but that’s too much didn’t think much of it when paying until looking it up online and talking to a friend
Apr 20, 2022

I came into North Valley Bikes solely based on location. I was immediately greeted by two guys, both who gave me good vibes and I really liked the bike shop. I was told the bike I had brought in to fix up needed a lot of work. This did not surprise me as it sat in my sister’s garage for 10+ years. I told Ryan, that I was looking to do a couple triathlons this year and then eventually the Iron Man 2023. He recommended a really solid and reputable bike, helped me pick out some shoes, recommended my street wear, and set me up an appointment to fit the bike to me. As one could guess, this was a big time purchase, but I didn’t feel I was led to buy anything I didn’t need. I set the appointment for the fitting, and came back a few days later. At my fitting appointment, Ryan was very professional. He asked me a ton of questions & made the needed adjustments. As a cycling novice, I can never appreciate how knowledgeable Ryan is, but I know he is. He and Chris (a thriathon guru) gave me great tips & insights into my upcoming challenge. My husband and I will be buying his next bike from these guys. Don’t hesitate to stop in. They are awesome!!
Nov 22, 2023

I purchased a bike for my son here. I came in for a specific bicycle, and the salesperson showed me the advantages of spending a little more to get a lot more bike. He didn't "upsell" me, he genuinely helped me out. This is the kind of place that will keep me going back. Thanks again for the help!