Palmer Pro Bike Corp.

Overview
About
Location
Reviews

Overview

+1 413-289-9458
palprobike.com
1438 N Main St, Palmer, MA 01069, USA
Hours

Monday Closed

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday Closed

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 3:00 PM

Sunday 10:00 AM - 3:00 PM

Palmer Pro Bike Corp. Introduce

Welcome to Palmer Pro Bike Corp., a "Bicycle Shops Near Me" establishment located in Palmer, MA. We offer bicycle sales and related services.

Located at 1438 N Main St, Palmer, MA 01069, USA, Palmer Pro Bike Corp. can be reached at (413) 289-9458 or +1 413-289-9458 for any inquiries.

It is crucial to note that customer reviews indicate serious concerns regarding the quality of bike assembly and service provided by Palmer Pro Bike Corp. Specifically:

Customers have reported significant safety issues, including parts falling off during rides, loose components, and improperly adjusted brakes.
There are allegations of a lack of attention to detail during bike assembly and repairs.
Customers have expressed concerns about the shop's ability to properly assemble and maintain mountain bikes.
There are reports of inadequate pre-ride checks and adjustments, leading to safety hazards.
Customers have reported poor customer service and a lack of willingness to address issues promptly.
There are claims that bikes are not built to specification, leading to unsafe riding conditions.
Customers have indicated they are seeking legal counsel due to safety concerns and unsatisfactory resolution attempts.

Due to the serious safety concerns and overwhelmingly negative customer feedback, potential customers are strongly advised to exercise extreme caution and carefully consider these reviews before engaging with Palmer Pro Bike Corp.

Location

Reviews

Feb 15, 2025

Went in on a Wednesday and picked out 2 bikes I wanted to purchase. I did not have bike I wanted to trade with me so my name was placed on bikes and it was discussed I could pick them up Friday am and they would be " ready to go". Friday morning I was told I could come back in several hours because they needed to lube chains, air tires, and transfer over a kick stand. No other customers were in store. This takes 10 minutes tops. Appeared there was low interest in helping me. Got home took bikes for quick ride and notice front rotor was bent and dragging on caliper and derailleur not shifting like it should. Took it to a reputable shop and found both front and rear brakes not straight. pedal was less than hand tight ( would have fallen off on first trail ride). derailleur hanger not straight, front air fork was never set for my weight per the chart on it, chain was dry, etc. Also they claim a mechanic test rides bikes. Well when I rode bike on Wednesday the shifter lever was hitting grip and not re-setting. Didn't take a bike tech to notice that. My take away is there is a huge lack of attention to detail or whatever " passion" for cycling these folks had is long gone.
May 05, 2024

I dont know where to begin. I guess I'll start with if you value your safety or your children's safety stay away from Palmer pro bike. Today my crank arm came off mid trail, few days prior my rear luggage rack fell off, mid trail. Not one drop of locktite on the rear rack bolts. Both grips are loose and spin freely. Handlebars are unevenly tightened, Rear brakes are extremely soft. Front disc is unlevel. Keep in mind this bike is barely two weeks old and only been ridden 4 times. Willing to bet that nothing on this bike is built to spec. This guy has no business building mountain bikes, he is going to get someone seriously injured or killed. I'm giving palmer pro bike 48 hours to make this right or I'm seeking legal counsel and filing a lawsuit after he tried to give me a run around about a refund and this unsafe expensive bike.
Oct 30, 2024

I went in and got my brakes fixed very nice guy, reliable straightforward. I’m very happy with the work. He will be my new bicycle mechanic for my bicycle needs.
Aug 25, 2024

I have spent money buying parts, as well as paying for service to repair (tightening parts) on my son‘s bike. I’m charged labor and for some reason the bike is never up to par. I should mention my son‘s bike has been to the shop multiple times because I was giving him the benefit of the doubt .There’s always something that comes back loose, even though I’m being charged to repair the bike. The bike always has to stay a day and be picked up the following day because service is never on the spot, which adds to my frustration because why can’t he do repairs effectively if he’s not being rushed to do the repairs. It seems as though he likes to rip off teenagers that go to him for assistance. I do not recommend getting your bike repaired or serviced at this bike shop. Also, if you purchase a bike already assembled from this dude, I would recommend taking it to another bike shop to make sure that he didn’t leave anything loose. He’ll have you go back to get charged to tighten it again. Scammer. Update: In response to the “PPB’s” response, I took my son‘s bike to Fat Trax in East Longmeadow and they repaired my son‘s bike in a timely manner. He’s had no issues with the bike since. In fact, they had to redo what PPG was paid to do because it wasn’t done correctly. I stand behind my original review.
Aug 20, 2024

I brought my e-bike in for a new cassette and brakes pads changed he said the cassette might be ok he adjusted the derailer and changed pads cassette was bad pads made a lot of noise so I redid them no noise had cassette changed so he charged 80 for nothing