Summit Bicycles

Overview
About
Location
Reviews

Overview

+1 650-304-0035
www.summitbicycles.com
392 California Ave, Palo Alto, CA 94306, USA
Hours

Monday 11:00 AM - 6:00 PM

Tuesday 11:00 AM - 6:00 PM

Wednesday 11:00 AM - 6:00 PM

Thursday 11:00 AM - 6:00 PM

Friday 11:00 AM - 6:00 PM

Saturday 10:00 AM - 5:00 PM

Sunday 10:00 AM - 5:00 PM

Summit Bicycles Introduce

Summit Bicycles is located at 392 California Ave, Palo Alto, CA 94306. They can be reached at (650) 304-0035 or +1 650-304-0035.

This bicycle store is known for its exceptional customer service and welcoming atmosphere. Reviews consistently highlight the friendly and helpful nature of the staff. One customer recounted a positive experience where, after being dismissed by another bike shop, Summit Bicycles quickly and efficiently fixed a basket issue in just five minutes and also tightened the other side.

The store also offers a selection of cycling accessories, including winter gloves, with staff members providing personalized assistance in choosing the right products.

Summit Bicycles is also praised for its bike sales experience. One customer detailed their experience purchasing a Trek FX 2 Disk Stagger Gen 3. They specifically commended Alain for his patience, knowledge, and willingness to help them find the perfect bike. Alain allowed the customer to test multiple bikes and ensured they were completely satisfied with their choice. He also accommodated the customer's requests for additions and tire changes, and even expedited the bike's preparation for pickup.

Key features of Summit Bicycles include:

Friendly and welcoming staff.
Quick and efficient repair services.
Personalized assistance with accessory selection.
Knowledgeable and patient bike sales staff.
Prompt and efficient service for bike customizations and pickups.
Sales of Trek brand bicycles.

Overall, Summit Bicycles in Palo Alto is recognized for its commitment to providing excellent customer service and a positive shopping experience.

Location

Reviews

Feb 28, 2025

Amazing store and staff A screw that fastened my basket fell on the way to work. I jery rigged it with an elastic band. When I arrived at work, I called a bike shop on my way home and explained my problem. They rudely dismissed me with, "We are busy." Summit Bicycles were warm and welcoming on the phone. And even though I had to go in the opposite direction, I biked there. They fixed my issues in 5 minutes and tightened the other side. I remembered that I needed winter gloves, and the staff member helped me to pick the best ones
Oct 15, 2024

I just brought home a Trek FX 2 Disk Stagger Gen 3 from Summit Bicycles in Palo Alto. Alain was great. He lifted multiple bikes off of an upper rack for me to try out. He let me ride each one. Alain wanted to make sure that I was getting the bike that felt just right to me. He was so knowledgeable, patient and friendly. I bought it around 4:30 pm on a Monday. I had some things I wanted added to the bike and I wanted different tires. Alain told me the bike would be ready the next day, Tuesday, in the afternoon. I told him the traffic would be terrible in the afternoon and that Wednesday morning would be fine with me. He surprised me and got the bike ready for pickup on Tuesday at 11:30 am. Such fantastic customer service! I couldn't be happier. I would really recommend Summit Bicycles in Palo Alto.
Jan 13, 2025

Saved my day! My pedal bearings seized on my commute to work and after I bought a new set of pedals here and tried to remove the old ones, I realized they were seized to the cranks too! The knowledgeable mechanic was able to fix this on the spot! This let me ride my bike home and saved my day. Thanks!
Dec 27, 2024

I had the best experience in purchasing a new bike from Sumit, Marcus was amazingly helpful helping me choose the correct bike. I am over the moon with its performance. The service was brilliant and I would highly recommend the store and Marcus to anyone that’s thinking about buying a new bike.
Nov 04, 2024

No we don’t want a $7K bicycle! Yes we want a decent bicycle at a lower price! As customers, we don’t appreciate snooty sarcastic comments and an eye roll (literally!) on our queries when we walk into a store with hopes of finding and possibly purchasing an item. Yes, there’s plenty available out there. Maybe not in your shop! Thank you very much!