The Mob Shop

Overview
About
Location
Reviews

Overview

+1 805-272-8102
www.themobshop.com
110 W Ojai Ave, Ojai, CA 93023, USA
Hours

Monday 10:00 AM - 5:00 PM

Tuesday Closed

Wednesday Closed

Thursday 10:00 AM - 5:00 PM

Friday 10:00 AM - 5:00 PM

Saturday 9:00 AM - 5:00 PM

Sunday 9:00 AM - 4:00 PM

The Mob Shop Introduce

The Mob Shop is a bicycle repair shop located at 110 W Ojai Ave, Ojai, CA 93023, USA. This shop offers repair services for bicycles.

Customer reviews for The Mob Shop present a stark contrast in experiences. One customer reported a highly negative experience, claiming that their bike was not fixed and they were denied access to retrieve it personally. They also described the staff as "beyond rude" and cited a negative interaction related to mask policies. This customer strongly advised others to avoid the establishment. Conversely, another customer expressed extreme confidence in the shop's mechanics, stating they would trust them with complex medical procedures. They praised the mechanics' reliability, expertise, and fair pricing.

Based on customer feedback, The Mob Shop offers:

Bike Repair Services: The shop provides bicycle repair services.
Variable Service Quality: Customer experiences with service quality are significantly different.
Conflicting Customer Experiences: Reviews range from highly negative to extremely positive.
Potential Communication Issues: One review indicated potential issues with communication and customer access.
Mechanic Confidence: One review expressed high confidence in the mechanics' abilities.
Potentially Competitive Pricing: One review cited fair pricing.

Given the conflicting customer reviews, it is important to be aware of the range of experiences reported. Potential customers should consider the reported issues with service and communication, alongside the confidence expressed in the mechanics' abilities. You can contact them at (805) 272-8102 or +1 805-272-8102 for more information.

Location

Reviews

Dec 07, 2024

I went in hoping to get my bike fixed but instead got the worst service ever and my bike wasn’t fixed. They failed to repair it and wouldn’t even let me come in to retrieve it. They were beyond rude and complete nut cases about masks. I wasn’t allowed to come in and get my bike so I had to get someone to do it for me. No fixed bike and worst customer service ever! Never visit this establishment. Stay far far away.
Aug 30, 2024

The best part about this place is that I don't know what's wrong with my car going in but I know it's gonna be fixed coming out. I'd let these mechanics give me a triple bypass surgery simply because they said they could. Reliable, great guys and honestly you're not gonna beat their price.
Apr 23, 2024

Terrible customer service. My partner and I made a reservation to reserve an e bike. The e bike was very uncomfortable and could not be adjusted unless we returned to the shop. We did so and asked if they had another type of bike that we could rent because this one was uncomfortable. No accommodations were even attempted. They happily took our $100 after we only rented the bike for 30 minutes due to the poor quality of the bike. Not to mention that they would not rent us an extra helmet and also insulted our own e bike. Hard to say if we received poor treatment due to race or gender discrimination as a queer, POC couple as I see most of the positive reviews are from white men. We have emailed management and have yet to receive a refund or response. Update: I received the attached email from the owner Tim after posting this review. While I appreciate the refund, as you can see from his tone, this shop is not interested in taking accountability for the poor customer service we received. I did call Tim and speak to him but again, zero accountability.
Oct 19, 2024

Fantastic ebike rental. Smooth and easy pickup, bikes were great, and the team made things super easy. Will rent here again next time I’m here.
Apr 30, 2024

Absolute gem of a shop in Ojai! Kellen is hands down one of the top techs in Ventura County. Tim, Kelley, and Chris have created a haven for cyclists, deeply rooted in the community. Their support for organizations like Dirt Minions and the empowerment Workshop is paving the way for the next generation. This shop embodies the essence of local support and genuine passion for cycling.