The Velo Shop

Overview
About
Location
Reviews

Overview

+1 610-966-3646
www.theveloshop.net
5412 Shimerville Rd, Emmaus, PA 18049, USA
Hours

Monday Closed

Tuesday 10:00 AM - 5:00 PM

Wednesday 10:00 AM - 5:00 PM

Thursday 10:00 AM - 5:00 PM

Friday 10:00 AM - 5:00 PM

Saturday 10:00 AM - 5:00 PM

Sunday Closed

The Velo Shop Introduce

The Velo Shop is a bicycle store located at 5412 Shimerville Rd, Emmaus, PA 18049, USA. This shop offers a range of services and products related to bicycles, including repairs, sales, and maintenance.

Customer experiences vary, with some highlighting exceptional personalized service and others expressing significant dissatisfaction. Positive reviews emphasize the dedication of staff members like Don and Becky. Don is commended for his thorough and immediate bike checks, offering on-the-spot repairs and helpful maintenance tips. Becky is praised for her patient and encouraging approach, particularly in helping customers regain confidence in their riding abilities. These customers felt welcomed and valued, describing the shop as their new go-to place for bike needs.

However, there is also a negative review detailing a very poor experience with a custom bike build. The customer reported numerous errors in the bike's assembly, including incorrect wiring, improperly installed components, and missing parts. They also expressed dissatisfaction with the staff's response to their concerns, describing them as rude and condescending.

Based on the available information, The Velo Shop offers:

Bike Repairs and Maintenance: Services range from quick safety checks to more complex repairs.
Personalized Service: Some customers experienced highly personalized attention and helpful advice.
Bike Sales: The shop offers bicycle sales, including custom builds, though experiences with custom builds appear to be inconsistent.
Expert Advice: Staff members like Don provide maintenance tips and expert advice.

It is important to note that customer experiences appear to be inconsistent. While some customers had incredibly positive experiences, others had very negative ones. Potential customers should consider these varying experiences when deciding whether to utilize The Velo Shop's services. You can contact them at (610) 966-3646 or +1 610-966-3646.

Location

Reviews

Aug 31, 2023

Today, I took my Schwinn to be safety checked at The Velo Shop. It was the best decision I could make, not only for riding safety factors, but for my own self-confidence as well! Instead of dropping it off and picking it up in a week or two as I expected, Don began checking my bike over immediately when I arrived - putting aside the bike he was actively working on. Don completed a thorough check of my bike in a very short time tweaking everything from my brakes & chains to how my handlebars sat. All the while, he gave me tips on how to work on some of these areas myself. I felt very certain watching his quick and knowledgeable actions that my bike was in good hands. While checking out, I spoke to Becky about my concerns with my balance. After chatting for a few minutes, Becky asked to see what I looked like riding. With some trepidation, I got on my bike for the first time in over a year and started peddling. She gave me tips and encouraged me the entire time...and in a very short span of time, I was smiling and riding without any concerns about my balance. Becky gave me back my self-confidence! I cannot wait to go to the park and start riding. I cannot thank Becky and Don enough for their time, kindness, patience, knowledge and passion for biking! They truly made me feel welcome in their high-end bike shop. I would without any hesitation recommend The Velo Shop and their team. They were amazing. I will be my go-to place for all my bike needs going forward. Thank you, Becky & Don, for everything!
Jan 06, 2023

This shop is really bad. They built a bike for me and not only did it take 6 weeks but virtually almost everything was wrong. Brakes pulled all the way to the handlebars, DI2 cables were wired wrong, front and rear derailleur installed and set up incorrectly, the rear brake cable guide was left in and was sticking out the frame, brake cable frame grommet not installed, brake cable foam liner not installed, DI2 frame grommets not used, DI2 cables coming out of the wrong frame holes, tires installed backwards, the receipt had charges for parts not used, and so on. When I tried to show and explain these things to the owner and mechanic they were very rude and condescending. Ultimately I was not charged but I did lose money for parts I provided and did not get back and the time I had to spend taking the bike completely apart and redo everything. Having to give one star is way to much for this place.
Mar 29, 2019

I purchased a new 2018 Scott Genius 920 bike from the Velo Shop. I don't live in the area and was unable to see the bike in person. Becky at the Velo Shop answered all my questions and concerns regarding purchasing over the phone. She was professional, knowledgeable and easy to talk to. The bike was shipped and arrived as expected in perfect condition. This bike is beautiful and I'm very satisfied with the service I received regarding my purchase. If I'm ever in Pennsylvania I'm stopping in at the Velo Shop to thank them. Tom from NH
Mar 29, 2024

Love the Velo Shop! Becky does a great job assessing your needs/desires for a bike and never ‘over sells’. Depending on the type of riding one does or what type of riding they want to do, she gives good options. She carries quality bikes and accessories. Check out the Velo Shop!
Mar 17, 2020

This shop damaged my wheel by performing a service improperly. Now, they are refusing to correct this error, stating that it was “my fault” for buying a wheel set. Do yourself a favor and go elsewhere - literally anywhere else- for your bike.