Trek Bicycle Folsom

Overview
About
Location
Reviews

Overview

+1 916-836-3890
www.trekbikes.com
7610 Folsom-Auburn Rd, Folsom, CA 95630, USA
Hours

Monday 11:00 AM - 6:00 PM

Tuesday 11:00 AM - 6:00 PM

Wednesday 11:00 AM - 6:00 PM

Thursday 11:00 AM - 6:00 PM

Friday 11:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 12:00 AM - 5:00 PM

Trek Bicycle Folsom Introduce

Trek Bicycle Folsom is located at 7610 Folsom-Auburn Rd, Folsom, CA 95630, USA. You can contact them at (916) 836-3890 or +1 916-836-3890.

Customer reviews for Trek Bicycle Folsom present a mixed picture of their service. One customer reported a significantly negative experience with the purchase of two Allant + 9.9s bikes. They cited broken parts, missing screws, and a lack of customer service, including difficulty obtaining warranty repairs and communication with management. They expressed frustration with the company's response, even after contacting corporate, and stated they would not recommend the shop.

However, the same customer later updated their review, acknowledging that Dan, a representative from the store, did contact them and resolve a warranty issue related to a known failure. They expressed renewed confidence in Dan's ability to address customer needs.

In contrast, another customer reported consistently positive experiences with the shop, stating they have purchased multiple bikes from the location and have never been disappointed with the service or advice provided.

These reviews suggest that Trek Bicycle Folsom may offer varying levels of customer service. While some customers have experienced significant issues, particularly with warranty repairs, others have had positive experiences with sales and service. It is recommended that potential customers carefully consider these mixed reviews and communicate their specific needs and expectations to the shop.

As a "Bicycle Shops Near Me" option, Trek Bicycle Folsom is a shop offering Trek brand bike sales and service. It is recommended to contact them directly for specific inquiries regarding their current inventory, services, and any ongoing promotions. It is also recommended to clearly communicate any warranty concerns.

Location

Reviews

Jun 05, 2024

Zero customer service. We purchased two Allant + 9.9s bikes. Mine came with broken parts and missing screws. After multiple attempts to get parts replaced or repaired the only thing received after 7 visits, two paint chips. Never provided a part number of the broken items never received a call from a manager, even went to corporate with the same response nothing. After two years of searching I finally found the missing broken parts and purchased what should have been included on a warranty. We love the bikes but wouldn’t recommend the company to an enemy. Dan did call. On May 5th I visited his store. A real professional. I’m uncertain why it took so long but after the call and the visit. Dan warrantied a part that is a known failure. Again, we love the bikes I’m certain Dan will be there to take care of your needs.
Jan 31, 2025

I have bought several bikes from this location. I have never been let down with service or even advice when I've asked.
Feb 15, 2025

Trek Bicycle Folsom is AWESOME!! We were in the market for a pair of e-bikes and had no idea where to start. We were hesitant to go in person (we are typically ‘research on our own’ people) but we are so glad we did!!! Travis at Trek was awesome. Patiently answered ALL of our many questions, helped us find excellent bikes that fit what we were looking for, got us fully outfitted and even delivered the bikes to our house for us because we don’t yet have a strong enough bike rack for our new e-bikes. I don’t think we will need to buy new bikes real soon, but when we do, Trek and Travis are our first stop!
Dec 29, 2024

I was looking for a bike to ride with my kids and I started at a big box store, where I test rode a few cheaper bikes. After, I went to Trek in Folsom and it was the right move. The Trek bike I bought was only a little more than the cheaper bike I was considering, but the Trek bike is vastly superior and worth every penny. On top of the value, I got amazing customer service from Travis at Trek. Literally the best customer service I've had in years. Professional, nice, and knowledgeable. Thanks Travis.
Dec 15, 2024

Fantastic shop! My third stop in search of my grandson’s first big boy bike. It was an absolute pleasure dealing with Travis. He is an Excellent listener. He took quick action to search and locate a bike not in their inventory. On confirmation we ordered and he estimated an ETA which was spot on as well. The bike is in my living room now and I can’t wait to see my Grandsons face when I hand him “the keys!” Thank you for the great vibe and attitude the guys in THIS shop have created. Unusual and so impressive in this world. Again, Greatly Appreciated Mike Sullivan