Trek Bicycle Orlando Waterford Lakes

Overview
About
Location
Reviews

Overview

+1 689-215-6061
www.trekbikes.com
457 N Alafaya Trail, Orlando, FL 32828, USA
Hours

Monday Closed

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday Closed

Trek Bicycle Orlando Waterford Lakes Introduce

Welcome to Trek Bicycle Orlando Waterford Lakes, a "Bicycle Shops Near Me" location in Orlando, FL, specializing in Trek bicycles and related services.

Located at 457 N Alafaya Trail, Orlando, FL 32828, USA, Trek Bicycle Orlando Waterford Lakes can be reached at (689) 215-6061 or +1 689-215-6061 for any inquiries.

It is important to note that customer reviews present a mixed view of Trek Bicycle Orlando Waterford Lakes. Specifically:

Some customers have reported excellent service, particularly with e-bike repairs, and have praised the service manager, Asa, for quick and efficient work.
However, other customers have reported negative experiences with customer service, citing instances of being ignored or overlooked by staff.
There are reports of staff prioritizing certain customers over others, leading to feelings of neglect.
One customer specifically mentioned a lack of basic acknowledgment upon entering the store.

While the store offers bike sales and repairs, including e-bike services, potential customers should be aware of the mixed reviews regarding customer service. The quality of service may vary, and it is advisable to consider these reviews before visiting the store.

Location

Reviews

Mar 08, 2025

My son needed his tire repaired for his electric bike. Wonderful customer service by Asa, the service manager. Everything was repaired and ready to go very quickly. I am so happy to have found this bike repair shop. 5 star service. Highly recommend!
Mar 15, 2025

Customer service kinda sucked. I’m looking to get into cycling, saw trek right by me in Waterford lakes and figured to stop by. I walked in by myself, and there were 2 guys in the back. One looked to be working on a bike, and another guy just sitting down in a chair. They kinda acknowledged me as I walked in. I honestly thought the guy sitting down was a customer and the bike being worked on was his, so I figured I was going to be waiting for a little on the guy working on the bike, not a problem. A few seconds after I walked in a family of 3 walked in, and shortly after the guy sitting down got up and welcomed all of us (mainly felt directed at the family) to the store. He said if we need any help, just ask. A member in the family immediately asked a question, to which the newly discovered employee quickly got to helping them. He walked right by me even saying “excuse me” to get to showing them a bike. I was still willing to wait, until right after walking by me to show them a bike, another customer walked in, to which the employee said “I’ll be right with you sir”. I left after this. I can usually put up with this kinda stuff, I get how retail goes, but this was such an odd and disappointing experience that a simple an “I’ll be right with you” would have easily made up for.
Oct 12, 2024

Scott and Asa were extremely helpful to my father and I as we didn’t know much about bikes or what would be a good fit for us. Scott allowed us to test drive multiple different types to see what was a good fit for what we were looking for. Him and Asa even helped us load the bikes and disassemble the front wheel to make sure we knew what to do after leaving!
Nov 04, 2024

Very happy with my experience at this Trek store. I know The is a big name in cycling, but they provided a small store feel. I felt welcomed and they listened to all of my needs and wants. Very happy with my choice to get a Trek and to shop at this location.
Mar 09, 2025

The staff was Top Notch I dropped off a bike to get a tire fixed and they fixed it right on the spot I went across the street to Target came back and purchased a Trex bike for my wife. They were both very knowledgeable and assisted my wife and picking the right bike and letting her give it a spin around back to make sure it was the right bike for her very easy to talk to we purchased a few add-ons and they quickly installed them and answered all of our questions would definitely purchase from these guys again as they are top notch in service and sales I appreciate their patience and their communication and just general conversation top notch people. Very happy with my purchase and would definitely refer others to these two guys really appreciate it. Sorry but I am not very good with names or I would be listing them.