Wheel & Sprocket

Overview
About
Location
Reviews

Overview

+1 414-529-6600
www.wheelandsprocket.com
7044 S Ballpark Dr, Franklin, WI 53132, USA
Hours

Monday 11:00 AM - 7:00 PM

Tuesday Closed

Wednesday 11:00 AM - 7:00 PM

Thursday 11:00 AM - 7:00 PM

Friday 11:00 AM - 7:00 PM

Saturday 11:00 AM - 4:00 PM

Sunday 11:00 AM - 4:00 PM

Wheel & Sprocket Introduce

Welcome to Wheel & Sprocket, located at 7044 S Ballpark Dr, Franklin, WI 53132, USA. You can reach us at (414) 529-6600 or +1 414-529-6600.

As a shop in the "Bicycle Shops Near Me" category, Wheel & Sprocket offers bike sales and repairs. However, customer reviews indicate mixed experiences regarding repair costs and service, while they praise their bike selection and specific staff members.

Our services include:

Bike sales: Offering a wide selection of bikes, including specialized models like the Farley.
Bike repairs: Providing bike repair services.
Bike tune-ups: Offering bike tune-up services.
Bike accessory sales: Offering bike accessories, including pedals, valve stems, and tape.
Bike building: Offering bike building services, including custom builds.

What makes Wheel & Sprocket stand out:

Wide bike selection: Offering a large selection of bikes.
Custom bike builds: Providing custom bike building services.
Knowledgeable staff: Employing staff members like Colin, who provides excellent service.

Customer reviews present a mixed picture. One customer reported a negative experience, stating that the shop seemed more interested in selling a new bike than repairing their existing one. They also found the repair estimate to be significantly higher than another local shop. This customer acknowledged the wide selection of bikes available at Wheel & Sprocket.

However, another customer had a positive experience, praising the staff, particularly Colin, for their excellent work on building a Farley bike and performing a tune-up. They highlighted Colin's attention to detail and the overall positive experience. This customer also emphasized the staff's passion for their work.

Given the mixed reviews, potential customers should be aware of the potential for high repair costs and prioritize clear communication regarding repair estimates. However, the shop's wide bike selection and the positive experiences with specific staff members like Colin suggest that it can be a good option for bike sales and specialized services.

Location

Reviews

Sep 20, 2024

Brought in my son's bike that needed much TLC. However they seemed more interested in getting me to buy a new bike than to fix the one that I had. They estimated the repairs to be over $600. Went to another local shop and they completed the repairs for less than half that amount $250. Maybe they thought they were doing me a favor? Getting me out of an older model. I feel like some people are too eager to junk stuff and throw it into the landfill. If I needed a new bike, there is selection is unrivaled. Maybe next time?
Apr 20, 2024

Wanted to give a shout out to the entire team over @ Wheel & Sprocket!! Colin especially did an excellent job building my fiancé’s first Farley! Colin not only built the bike but took the time to find matching pedals, valve stem and tape in the inner tires! The bike is absolutely beautiful and she couldn’t be happier with it. They also did an excellent tune up to my 4 year old Farley making it ride and preform like brand new!!! Honestly nothing but great things to say! These guys love their jobs and are an absolute pleasure to work with! Highly recommend to anyone in the market for a new bike or even fixing up an old one, these guys are the best in the biz!!!!
Aug 12, 2023

Just bought a Fuel Ex 9.8 GX AXS gen 6 from the Brookfield store so I needed a road bike. I bought it because of the recommendation from this store. Took me a few days of visiting and watching YouTube before I settled on the Trek FX Sport 6. I am a little annoyed at Trek’s piss poor marketing. They advertised the bike as tubeless ready but the bike came with tubes, forcing me to spend more money to get it tubeless. I blame Trek for their false advertising on this part. The store had no part in this marketing mistake, they did their best to describe what I was getting and needed to get done to get it tubeless. Besides that annoyance, the bike was perfect after the tubeless conversion. It was done the next day and I had a blast riding it home. Thanks to the staff for their amazing help and recommending that I should look into the Fuel Ex 9.8 GX AXS. They will treat you like family here.
Jan 28, 2025

Absolute top notch service. Best bike shop around. They will help you custom build a rig and be there every step of the way. Before and after the sale.
Apr 22, 2024

Very nice people here! We have bought several bikes here and have never had a bad experience. They also have a very large variety of bikes here. Definitely recommend shopping here for your next bike!