Alphabent Recumbent Cycles (PBW)

Overview
About
Location
Reviews

Overview

+1 916-572-9699
www.alphabent.com
1114 C St, Sacramento, CA 95814, USA
Hours

Monday Closed

Tuesday Closed

Wednesday 10:00 AM - 5:00 PM

Thursday 10:00 AM - 5:00 PM

Friday 10:00 AM - 5:00 PM

Saturday 10:00 AM - 5:00 PM

Sunday 10:00 AM - 5:00 PM

Alphabent Recumbent Cycles (PBW) Introduce

Alphabent Recumbent Cycles (PBW), located at 1114 C St, Sacramento, CA 95814, specializes in recumbent bicycles and tricycles. Operating under the "Bicycle Shops Near Me" category, this shop caters to cyclists seeking specialized and comfortable riding experiences.

Customer reviews present a varied perspective on the shop. While one reviewer expressed significant dissatisfaction with the owner's perceived rudeness and lack of helpfulness, particularly regarding a used trike, another customer praised the owner for his assistance in repairing their bike. This discrepancy suggests that customer experiences may vary.

The negative review highlights concerns about the owner's approach to customer service, particularly when dealing with used equipment and potential new customers. The reviewer contrasted this experience with a positive interaction at another bike shop, emphasizing the importance of welcoming new riders into the sport.

Conversely, a positive review indicates that the owner is capable of providing helpful repair services, especially for customers who rely on their bikes for essential exercise.

Key features and services offered at Alphabent Recumbent Cycles (PBW) include:

Sales and service of recumbent bicycles and tricycles
Specialized knowledge of recumbent bike adjustments and repairs

Given the mixed reviews, potential customers may wish to contact the shop directly to discuss their specific needs and assess whether the shop's services align with their expectations. You can reach them at (916) 572-9699 or +1 916-572-9699.

Location

Reviews

Dec 06, 2024

Really rude owner. We called and explained we were looking at a used ICE trike for my husband and would he have time to set it up for a test ride and go over it to make sure everything worked and was safe to ride. We also wanted to buy some accessories for it. He said it would be 150 an hour to adjust it and we could bring it over. The minute we walked into his empty store he acted like we were annoying him. While we waited for the seller to bring the trike we tried asking some questions and all we got were short rude answers. He kept asking us what the scope of the work was even though we had already told him. When the seller got there he immediately started making rude comments about the trike and the wires ziped tied and he would have to cut the zip ties to adjust the trike. We all looked at each other perplexed that this guy was a business owner. We quickly decided we didn't want this guys help in any way and will never be back. Instead of trying to help a new rider enter the sport and gain a new customer who will buy accessories, parts, service and down the line maybe a new trike he made us feel unwelcome. I guess because we were not buying an 8000 trike from him. Now take the owner from Laid Back cycles. We had a test ride the other day and he happened to call tonight to ask if we wanted to buy the trike. We explained we bought a used one. He was very happy for us. Asked what we bought. Told us if we needed help setting it up to bring it by and he would be happy to help. He understands getting new custimers into the spport and gaining a customers business. He also has a real joy for the sport. Guess who is getting our business going forward.
Aug 02, 2020

Its a great shop. The owner is really helping me out fixing my bike. Thats the only exercise I can get due to my hip and neck. If it wasn't for him I would have to by a new one.
Jan 29, 2024

Wow, where do I start? I guess I have to start with Hugh, the owner who has such a knowledge, and patience for each customer. You can clearly see that he has a lot of passion to what he is doing. For some reason all the recumbent trikes shops in northern California are located in Sacramento, go figure. We came all the way from the bay area to his shop in Sacramento and it was worth every penny of the trip. Hugh not only took the time to explain to us all the pros and cons of each model/configuration but also let us test ride each of them! Front motor and rear hub motor. With and without suspension, Direct and indirect steering. you name it. Just go out on the road around the shop and take it for a spin. We went back home to do more homework. These trikes are not cheap and I might end up buying a used one. But even so, One thing for sure. I will come back all the way to Sacramento to let Hugh tune my trike.
Nov 08, 2015

Hands down the best place in the greater Sacramento area for recumbent cycles. My husband and I bought our trikes from Alphabent (at the old Dixon store) and were thrilled when the shop moved within easy riding distance of the American River bike trail. The selection of recumbent bicycles and tricycles is very broad - which is why I initially went here to choose a recumbent trike. One stop shopping. The staff is very helpful, friendly, and knowledgeable. I've proudly ridden a recumbent trike from Alphabent for five and a half years, and have been recommending the shop as long.
Oct 22, 2023

Today, Friday, February 19, 2021, I brought an off brand Recumbent Bike/Trike in to the shop. While building the Performer JC26X, I was running into some issues with the Back Derailleur which is a Shimano Brand that I had worked with before on road bikes. It had been awhile so I thought I was doing something wrong when i couldn't get through the basics without running risk of damaging something. Being a guy that knows when to throw in the towel, I sought out to find a Pro. At approximately 1100 Hours I drove in with the trike in the back of my truck. Hugh came out and greeted me. I told him my issue. He didn't appear happy that I brought the off brand to the shop. Hugh, as a professional, he agreed to work on my trike. About 40 minutes later he came out with a short list of issues and asked me if I wanted him to perform the services. I did and Boom...! about a total of one (1) hour he had fixed everything that was giving me issues while being a DYI Guy. In the end, Hugh earned a long-term customer as this is my 1st recumbent bike/trike. I bought the off brand to see if I would liked riding this style, build one, and learn about these phenomenal bikes. Now, if I had done a little more homework, I most likely would had found Hugh. Time will tell how long I keep the current trike and make a different purchase with Hugh. For You, the reader of this review. If you're in town or just near, stop by and see Hugh. See what he has to offer and how you too can make the right choice when you step into a recumbent bike or trike. I believe, when you do, you will never think about a road bike again. These bikes are so much more comfortable and a true joy to ride. Thank you Hugh for taking this rookie on and with a smile. Paul Crews West Sacramento, CA