Big Wheel Bikes

Overview
About
Location
Reviews

Overview

+1 703-522-1110
bigwheelbikes.com
3119 Langston Blvd., Arlington, VA 22201, USA
Hours

Monday 11:00 AM - 6:00 PM

Tuesday 10:00 AM - 7:00 PM

Wednesday 10:00 AM - 7:00 PM

Thursday 10:00 AM - 7:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 10:00 AM - 5:00 PM

Big Wheel Bikes Introduce

Big Wheel Bikes is located at 3119 Langston Blvd., Arlington, VA 22201. They can be contacted at (703) 522-1110 or +1 703-522-1110.

The shop offers a variety of bicycle-related services, including bike sales, repairs, and rentals. Customers have noted that Big Wheel Bikes provides assembly services for bikes purchased online, offering a convenient solution for those who prefer not to assemble their bikes themselves. Bike rentals are also available, allowing customers to test different bike styles before making a purchase.

Positive reviews highlight the helpfulness of some staff members, such as Eric, who is praised for his ability to quickly identify customers' needs and recommend suitable bikes. Customers have also appreciated the shop’s competitive pricing, comparable to online retailers, with the added benefit of professional assembly.

However, there are also negative reviews regarding the customer service provided by certain staff members. One customer reported an unpleasant experience with Eric Westerman, citing impatience and unhelpfulness, particularly when assisting with the purchase of kids' bikes. This customer felt that their questions were dismissed and that they were treated rudely. Specifically, they experienced a situation where their child was reprimanded for lightly touching a bike frame, and they felt that Eric was unhelpful and dismissive during the purchase process.

Services offered by Big Wheel Bikes include:

Bike sales
Bike repairs
Bike assembly (including online purchases)
Bike rentals
Sales of kids bikes

Potential customers should be aware of the mixed reviews regarding customer service.

Location

Reviews

Oct 26, 2024

If you’re thinking about buying a bike online: stop by here first/instead. I had the best experience. Eric figured out what kind of bike would work for me in less than a minute from when I walked in the door. I ended up thinking about it overnight and returning for the bike the next day, and purchased it for an extremely reasonable price (equivalent to the prices for a good bike online, but I didn’t have to put it together myself.) Things to note about this shop: If you do end up buying a bike online, they can put it together for you for a reasonable fee and it will save you a lot of frustration. Also, they rent bikes out - which would be great for anyone who wants to check out a couple different bike styles before buying. Overall, I had a great experience and love my new bike! Happy I wandered in.
Oct 13, 2024

It’s a shame that this bike store, which sells bikes for kids, have the most unfriendly and impatient sales manager towards children (or he just didn’t like my Asian face). I went today and Eric Westerman was barely answering any questions. He would be monosyllabic and by the third question I had to ask him to be more patient with my questions since it was my first time buying kids bikes and I didn’t understand much. He proceeded by not helping at all, staying behind the counter, and every time I would ask about comparisons and differences with different bikes he would say “I don’t have kids. I have no idea what you’re looking for in a bike. it’s whatever you prefer” and wouldn’t answer any further. Then I asked my son to try one of the bicycles and he lightly touched one of the bike frames and he comes in and raises his voice and says “These bikes costs thousands and thousands of dollars!!!” I then responded my son didn’t mean to touch one the bike frames so then he said “this is not a playground ! You can take the bikes outside if you would like”. Well why didn’t he say that before? ?? Was I suppose to guess customers can take these expensive bikes outside to the parking lot to test them?? I ended up asking for another person to help because he was making me uncomfortable. Honestly if there was another store near me I wouldn’t give this store my money, but knowing I had no other choice I dropped $400 today but it took having his guy in the repair shop to help me. Sad sad service by Eric…. Moms with kids, don’t come here if he’s behind the counter!
Mar 26, 2023

Eric is more than reasonable with his prices. He is straight forward and willing to support any bicycle question there is. I highly recommend his team and the shop. It is 30 minutes away from my place but well worth the drive for any bicycle related issues. Fixed gear in my case.
Jul 15, 2024

I visited the store on 7/13/2024 with my wife. We were welcomed by the General Manager Mr. Westerman. He helped us to find a bike in my price range and to acquired other accessories for the bike. I bought a Marin bike. I am very happy with my purchase and the service I received at the Big Wheel Store in Arlington. We will visit the store again.
Nov 27, 2022

I LOVE Big Wheel Bikes!!! I got my current bike from here: it is beautiful, it works perfectly, and it was incredibly well-priced. Ben (who works here and is great) helped me find it and made sure that it was ship-shap for riding. I am so grateful! If you are looking for a place to buy a bike or get your bike repaired don’t look further! Big Wheels Bikes is the BEST!!!