Big Wheel Bikes is located at 3119 Langston Blvd., Arlington, VA 22201. They can be contacted at (703) 522-1110 or +1 703-522-1110.
The shop offers a variety of bicycle-related services, including bike sales, repairs, and rentals. Customers have noted that Big Wheel Bikes provides assembly services for bikes purchased online, offering a convenient solution for those who prefer not to assemble their bikes themselves. Bike rentals are also available, allowing customers to test different bike styles before making a purchase.
Positive reviews highlight the helpfulness of some staff members, such as Eric, who is praised for his ability to quickly identify customers' needs and recommend suitable bikes. Customers have also appreciated the shop’s competitive pricing, comparable to online retailers, with the added benefit of professional assembly.
However, there are also negative reviews regarding the customer service provided by certain staff members. One customer reported an unpleasant experience with Eric Westerman, citing impatience and unhelpfulness, particularly when assisting with the purchase of kids' bikes. This customer felt that their questions were dismissed and that they were treated rudely. Specifically, they experienced a situation where their child was reprimanded for lightly touching a bike frame, and they felt that Eric was unhelpful and dismissive during the purchase process.
Services offered by Big Wheel Bikes include:
- Bike sales
- Bike repairs
- Bike assembly (including online purchases)
- Bike rentals
- Sales of kids bikes
Potential customers should be aware of the mixed reviews regarding customer service.
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