Buna x Bicycles is located at 4824 MacArthur Blvd NW, Washington, DC 20007, USA. As a "Bicycle Shops Near Me" category shop, it provides bicycle repair services to the local community.
However, recent customer reviews indicate significant concerns regarding the shop's customer service and repair practices. Customers have reported issues with communication, delays, and unexpected charges. One customer detailed a nearly 10-day ordeal to get their tires repaired, involving missed calls, delayed responses, and a substantial increase in the estimated repair cost.
Specifically, the customer reported being quoted $90-$120 for tire replacement and labor, but was later told the repair would cost $310 due to required brake work. This customer also experienced significant delays in communication, with multiple missed calls and long wait times for updates.
Another customer review mentioned a perceived change in ownership, noting a decline in service quality. This review specifically contrasts the previous mechanic, described as “phenomenal” and “humble and kind,” with the new owner, whom the customer described as “very full of himself” and unhelpful. This review also reported that the shop opened late.
Based on these reviews, potential customers should be aware of the reported issues with customer service and repair practices at Buna x Bicycles. The reviews suggest that service quality and communication may be inconsistent.
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