BikesOnline Corporate Office, located in Carlsbad, California, is an online retailer of bicycles and cycling accessories. As part of the "Bicycle Shops Near Me" category, it serves customers seeking to purchase bikes and related items online.
Address: 2711 Loker Ave W, Carlsbad, CA 92010, USA
Phone: (650) 272-3778 or +1 650-272-3778
Customer reviews for BikesOnline present a mixed picture. While some customers have reported positive experiences with accessory purchases, others have expressed significant concerns regarding defective bikes and customer service.
Concerns Raised by Customers:
- Defective Bikes: Several customers have reported receiving bikes with mechanical issues, such as malfunctioning derailleurs and pedals.
- Customer Service Issues: Some customers have experienced difficulties with customer service, including being transferred between departments and facing resistance when seeking refunds or resolutions.
- Packaging and Returns: There are reports of disputes regarding return packaging and alleged damage to returned bikes.
- Sales Practices: One customer alleged dishonest sales tactics and potential sabotage of a bike by a salesperson.
Positive Feedback:
- Accessory Purchases: Some customers have reported positive experiences when purchasing accessories like bike pumps, lights, and bottle cages.
- Overall Satisfaction: A small number of customers have expressed satisfaction with their overall experience.
BikesOnline is an online retailer offering a range of bicycles and cycling accessories. However, potential customers should be aware of the mixed reviews, particularly regarding the quality of bikes and the consistency of customer service. It is advisable to carefully consider these factors before making a purchase.
If you're considering purchasing from BikesOnline, it's recommended to research thoroughly and be prepared for potential challenges with bike quality and customer service, based on the customer reviews provided.
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