Big Bowl Bike Shop

Overview
About
Location
Reviews

Overview

+1 707-723-5035
www.bigbowlbikeshop.com
56B E Washington St, Petaluma, CA 94952, USA
Hours

Monday Closed

Tuesday 11:00 AM - 5:00 PM

Wednesday 11:00 AM - 5:00 PM

Thursday 11:00 AM - 5:00 PM

Friday 11:00 AM - 5:00 PM

Saturday 11:00 AM - 5:00 PM

Sunday Closed

Big Bowl Bike Shop Introduce

Big Bowl Bike Shop is located at 56B E Washington St, Petaluma, CA 94952, USA. You can contact them at (707) 723-5035 or +1 707-723-5035.

Customer reviews for Big Bowl Bike Shop present a mixed picture of their service quality. One customer reported a negative experience, stating that the owner refused to assist with a leaking tubeless tire repair that the shop had previously performed. The owner claimed they had no record of the repair and suggested purchasing a new tire without examining the issue. This customer described it as the worst customer experience they had at a bike shop.

Conversely, another customer had an overwhelmingly positive experience, praising the "outstanding customer service" provided by Carson and Anthony. They highlighted the shop's willingness to assist with a unique wheel set-up, something that other larger bike shops in the area were unable to do. The customer found the service to be professional, informed, and exceptionally gracious, recommending Big Bowl Bike Shop as one of the best in the North Bay.

These reviews indicate that Big Bowl Bike Shop can provide excellent service in certain situations, particularly with unique or challenging requests. However, there are also instances of poor customer service and a lack of willingness to resolve issues. Potential customers should be aware of these mixed reviews and consider them carefully before seeking services from this shop. It is advised to clearly communicate expectations and document any repairs or services performed.

As a "Bicycle Shops Near Me" option, Big Bowl Bike Shop offers bike repairs and assistance with specialized bike setups. It is recommended to contact them directly for specific inquiries regarding their services and to be prepared for potentially inconsistent customer service experiences.

Location

Reviews

Sep 01, 2024

They repaired my tubeless tire by adding a plug and sealant. A month later, it started leaking again, so I returned to the shop. The owner refused to help, claiming he never worked on my bike and couldn’t find my name in the system. Without even checking the previous repair, he suggested I buy a new tire. This was the worst customer experience I've had at a bike shop.
Feb 03, 2024

Outstanding customer service! Carson and Anthony at Big Bowl Bikes went out of their way into assist me with finding, what turned out to be a very unique wheel set-up. After visiting two other big name bike shops in Sonoma County (TBP, BB) and being told “we can’t help you”, the team at Big Bowl rolled up there sleeves and made things happen. The services was professional, informed and refreshingly gracious. This small gem of a bike store should be considered one of the best in the North Bay!
Nov 30, 2023

Rad, down to earth guys, and fairly priced parts & labor. I got a flat getting off of the SMART train at Petaluma station, and it was a quick walk over. They stayed open after their closing time to not only fix my flat, but replace my crumbling city tires with brand new ones better suited for the local biking conditions. I’ll definitely be back.
Jan 02, 2024

Super fair and honest price for bike assembly, friendly and chill vibe and staff. Bike was assembled perfectly. They've also helped us with a inner tube replacement for our BOB stroller too!
Mar 20, 2023

Nice to have a good local bike shop! They do fantastic work, mechanic is top notch. If you have anything you need done on your bike don't hesitate to use them. They've done work on my ibis Hakka mx and trek bikes. Good to have a local trek dealer. Shop is well stocked with bikes and gear.