Big Bowl Bike Shop is located at 56B E Washington St, Petaluma, CA 94952, USA. You can contact them at (707) 723-5035 or +1 707-723-5035.
Customer reviews for Big Bowl Bike Shop present a mixed picture of their service quality. One customer reported a negative experience, stating that the owner refused to assist with a leaking tubeless tire repair that the shop had previously performed. The owner claimed they had no record of the repair and suggested purchasing a new tire without examining the issue. This customer described it as the worst customer experience they had at a bike shop.
Conversely, another customer had an overwhelmingly positive experience, praising the "outstanding customer service" provided by Carson and Anthony. They highlighted the shop's willingness to assist with a unique wheel set-up, something that other larger bike shops in the area were unable to do. The customer found the service to be professional, informed, and exceptionally gracious, recommending Big Bowl Bike Shop as one of the best in the North Bay.
These reviews indicate that Big Bowl Bike Shop can provide excellent service in certain situations, particularly with unique or challenging requests. However, there are also instances of poor customer service and a lack of willingness to resolve issues. Potential customers should be aware of these mixed reviews and consider them carefully before seeking services from this shop. It is advised to clearly communicate expectations and document any repairs or services performed.
As a "Bicycle Shops Near Me" option, Big Bowl Bike Shop offers bike repairs and assistance with specialized bike setups. It is recommended to contact them directly for specific inquiries regarding their services and to be prepared for potentially inconsistent customer service experiences.
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