Calabazas Cyclery, located at 6140 Bollinger Rd, San Jose, CA 95129, is a bicycle store offering a range of services. You can contact them at (408) 366-2453 or +1 408-366-2453.
Customer reviews reveal a significant disparity in experiences:
- Positive BMX Bike Services: Customers have praised the shop for its expertise in BMX bikes, particularly for children. Rob and his team are commended for their helpfulness, knowledge, and ability to build custom BMX bikes.
- Significant Concerns Regarding Custom Build Projects: However, a detailed review highlights severe issues with a custom trike wheel build project:
- Extended Delays and Lack of Progress: The project, started in 2019, remained unfinished after three years, with repeated excuses and delays.
- Poor Communication and Broken Promises: The customer reported consistent broken promises and a lack of clear communication from the owner's son, who took over the business.
- Unsatisfactory Work and Additional Costs: The customer was charged for unnecessary parts and incomplete work, resulting in further expenses to complete the project elsewhere.
- Confusing and Unclear Instructions: The customer reported that the shop's proposed solution for completing the project was unclear and not understood by other bike shops.
- Contrasting Experiences: There is a clear difference between the positive experiences related to BMX bikes and the negative experiences concerning custom build projects.
Calabazas Cyclery appears to excel in serving the BMX community, particularly for children. However, potential customers considering custom build projects should be aware of the reported issues and exercise caution. The reviews suggest a potential inconsistency in service quality depending on the type of work requested.
If you are looking for BMX bikes and related services, Calabazas Cyclery may be a good option. However, if you are considering a custom build project, it is advisable to thoroughly discuss your expectations and concerns with the shop and consider seeking multiple opinions.
For more specific information on services and to address concerns, it is recommended to contact Calabazas Cyclery directly or seek independent verification.
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