Echelon Cycles, located at 151 W 19th St in New York, NY, is a bicycle store providing a comprehensive range of bike sales, services, and accessories, including specialized items like hard shell travel cases. As a platform category bicycle store, they are known for their exceptional customer service and knowledgeable staff.
Customer reviews consistently highlight the shop's fantastic customer service. One reviewer had multiple points of contact with the shop throughout the week and found them "super helpful at every stage." They were particularly impressed with the shop's ability to locate and set aside a hard shell travel case, which they had difficulty finding elsewhere. They praised the staff's knowledge and helpfulness, specifically mentioning a new employee, Adam, who was "super knowledgeable about everything in stock." They also commended the friendly and community-oriented atmosphere and the reasonable and respectful pricing from manager Curtis.
Another reviewer specifically praised Martin Andrade for his "attention and sympathy" in guiding them through their needs, describing him as "the best." They contrasted their positive experience with Echelon Cycles to a negative experience at another bike shop, highlighting the superior service.
Key features of Echelon Cycles include:
- Hard Shell Travel Cases: Offering specialized items like hard shell travel cases.
- Excellent Customer Service: Providing helpful and responsive service at every stage.
- Knowledgeable Staff: Employing staff with extensive bike knowledge.
- Friendly and Community Atmosphere: Creating a welcoming and supportive environment.
- Reasonable Pricing: Offering fair and respectful pricing.
- Expert Guidance: Providing personalized assistance and guidance.
For inquiries or to browse their selection, you can contact Echelon Cycles at (212) 206-7656 or +1 212-206-7656. Located in New York City, they serve the local and regional cycling community.
If you're looking for a bike shop that offers excellent customer service, knowledgeable staff, and a friendly atmosphere, Echelon Cycles is an excellent choice. Their commitment to customer satisfaction and their expertise in cycling make them a valuable resource for cyclists in the New York City area.
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