Echelon Cycles

Overview
About
Location
Reviews

Overview

+1 212-206-7656
www.echeloncyclesnyc.com
151 W 19th St, New York, NY 10011, USA
Hours

Monday 10:00 AM - 7:00 PM

Tuesday 10:00 AM - 7:00 PM

Wednesday 10:00 AM - 7:00 PM

Thursday 10:00 AM - 7:00 PM

Friday 10:00 AM - 7:00 PM

Saturday 10:00 AM - 7:00 PM

Sunday 10:00 AM - 5:00 PM

Echelon Cycles Introduce

Echelon Cycles, located at 151 W 19th St in New York, NY, is a bicycle store providing a comprehensive range of bike sales, services, and accessories, including specialized items like hard shell travel cases. As a platform category bicycle store, they are known for their exceptional customer service and knowledgeable staff.

Customer reviews consistently highlight the shop's fantastic customer service. One reviewer had multiple points of contact with the shop throughout the week and found them "super helpful at every stage." They were particularly impressed with the shop's ability to locate and set aside a hard shell travel case, which they had difficulty finding elsewhere. They praised the staff's knowledge and helpfulness, specifically mentioning a new employee, Adam, who was "super knowledgeable about everything in stock." They also commended the friendly and community-oriented atmosphere and the reasonable and respectful pricing from manager Curtis.

Another reviewer specifically praised Martin Andrade for his "attention and sympathy" in guiding them through their needs, describing him as "the best." They contrasted their positive experience with Echelon Cycles to a negative experience at another bike shop, highlighting the superior service.

Key features of Echelon Cycles include:

Hard Shell Travel Cases: Offering specialized items like hard shell travel cases.
Excellent Customer Service: Providing helpful and responsive service at every stage.
Knowledgeable Staff: Employing staff with extensive bike knowledge.
Friendly and Community Atmosphere: Creating a welcoming and supportive environment.
Reasonable Pricing: Offering fair and respectful pricing.
Expert Guidance: Providing personalized assistance and guidance.

For inquiries or to browse their selection, you can contact Echelon Cycles at (212) 206-7656 or +1 212-206-7656. Located in New York City, they serve the local and regional cycling community.

If you're looking for a bike shop that offers excellent customer service, knowledgeable staff, and a friendly atmosphere, Echelon Cycles is an excellent choice. Their commitment to customer satisfaction and their expertise in cycling make them a valuable resource for cyclists in the New York City area.

Location

Reviews

Sep 21, 2021

Fantastic experience from this shop! Had multiple points of customer service contact with them throughout the week and they were super helpful at every stage. I couldn’t find any shops that were carrying hard shell travel cases. I called echelon and they were super helpful with locating what they had in stock, and also asking if I’d it to be set aside for me to come for it another day. Then I came into shop a few days later, super helpful with getting me the case and letting me check it out. Helped figure out if it was what I needed and if it would fit my bike. I believed I was helped by a new employee named Adam, I may be wrong, it was his first day. They trained him excellently though, because he was super knowledgeable about everything in stock and answering any additional questions I had about other parts I was looking for. Chatted with a few other employees casually and they also were super knowledgeable about all things bike, but also just extremely friendly. Really had that community bike shop feel. Lastly spoke with Curtis, one of the managers, about item pricing and he was super reasonable and respectful as well. Overall I had such an excellent experience with this shop, I left a happy customer with the hard case I was looking for and a few other items. Their customer service is excellent and their bike knowledge is extensive. Other customers also seemed extremely well attended and had all their questions answered. I definitely recommend this shop!
Nov 04, 2024

Very nice and neat store with a special highlight to the service. Martin Andrade guided us through our needs with so much attention and sympathy - he is the best! We had first gone to Bicycle Habitat and the service was sooo poor I left the store without buying anything. Shame on them!
Aug 17, 2024

bought 3 bikes from echelon. Very nice staff and service when purchasing a bike, but a completely different story when servicing your bike for repair. You come in with one issue and leave with a completely different issue. Repair is sloppy at best from this shop and they don't seem to give a crap. They'll accuse you of having had a particular issue that they created beforehand. I've had a problem with a chain on a new bike purchased here and walked out after repair only to have the chain fall apart. These guys suck!
Aug 16, 2024

Shipped a road bicycle and the experience was seamless, great communication. The buyer of the bike was also very pleased with the packing. Thank you to the entire team! Would definitely return in the future, and recommend your services to others.
May 24, 2022

Mr. Gino is very enthusiastic and helpful. He guided me through my purchase well, and the bike I selected is nice and comfortable. I think echelon offers decent services. However, my bike's rear derailleur hanger broke after I had purchased it for only 22 hours. It's incredibly annoying, and the quality of the hanger is conspicuously poor. I cannot get an immediate fix for the bike in the store, which makes me somewhat awkward. I look forward to seeing my bicycle repaired, and I hope the store and the manufacturer of my bike can be more effective in this case.