Franklin Bicycle Company, located at 1110 Hillsboro Rd Suite B230, Franklin, TN 37064, has recently undergone a change in ownership. You can contact them at (615) 549-5563 or +1 615-549-5563.
Customer reviews indicate a shift in the shop's focus and customer experience:
- Change in Ownership: The shop was previously owned by Mac and has since been sold to new ownership.
- Specialization in E-bikes: The new ownership appears to specialize in e-bikes, particularly Aventon bikes, and caters to avid road cyclists.
- Limited Selection of Traditional Bikes: Customers have reported a limited selection of traditional bikes, particularly for children and mid-range options.
- Variable Customer Service: Customer service experiences have been mixed. Some customers have reported feeling rebuffed when seeking traditional bikes, while others have praised the knowledgeable and helpful staff, particularly David and John, regarding e-bike purchases.
- Positive Experience with Aventon Bikes: Customers who purchased Aventon e-bikes have reported positive experiences, including free assembly and accessory mounting.
- Price Matching and Assembly: The shop offers Aventon bikes at manufacturer prices and provides free assembly.
Franklin Bicycle Company has transitioned its focus to e-bikes, particularly Aventon, and may not be the ideal destination for those seeking traditional or children's bikes. Customers interested in e-bikes, especially Aventon, may find the shop's expertise and services beneficial.
Potential customers should be aware of the change in ownership and the shop's specialization before visiting. If you are interested in Aventon E-bikes, the shop appears to provide excellent service. For other types of bicycles, it may be beneficial to contact the shop directly to confirm current inventory and services.
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