Welcome to G & K Bicycles, a local bicycle shop located in North Hollywood, California. As part of the "Bicycle Shops Near Me" category, we aim to provide bicycle services and parts to our community.
Located at 6326 Laurel Canyon Blvd, North Hollywood, CA 91606, G & K Bicycles is accessible to local residents. You can contact us at (818) 509-9250 or +1 818-509-9250.
Based on customer reviews, experiences at G & K Bicycles have varied. There have been concerns raised regarding the shop's return policy and customer service. One customer reported a discrepancy between a promised refund and the actual policy, leading to dissatisfaction. Another customer expressed feeling mistreated during an attempt to clarify a misunderstanding, which they perceived as discriminatory.
It's important to note that while we strive to provide helpful services, customer feedback suggests potential inconsistencies in our policies and communication.
Here’s what our customers are saying:
- "They told me that they would be able to refund me for this part I bought from them. They said they would be able to give me less than half of what I paid for it, for one thing. Then they waited to tell me when I got to the store that they don’t accept Returns. Horrible service. Go somewhere else. Please ignore his comment back to me, because no they did not warn me that I won’t be able to return it. They told me on the phone that I would get 20 bucks for it (even though I paid $50). They did not follow through on their promise."
- "I am working on restoring my belated grampa's old bike that's been sitting in a shed for years. I came in asking to borrow a rench since I didn't have the tool I needed to loosen one last bolt to remove my back wheel so I can put new tires on that I had already had ready. And fairly, I was told that they don't allow for borrowing tools and that air was free. I came back with my bike to hopefully clarify any miscommunication on my end since I struggle with socializing thanks to cptsd I've sustained from my time in the military only to be told I'm acting aggressive. Frankly, it makes me feel very uncomfortable that you would treat any guest this way, and being the only person of light skin tone in the store felt very discriminatory. I really hope that's not the case, but the owners left no room for me to explain myself."
We recommend customers clarify policies and expectations before making purchases or seeking services. While we aim to serve our community, customer experiences indicate areas where we can improve our service.
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