Infinity Bike Seat

Overview
About
Location
Reviews

Overview

infinitybikeseat.com
301 Main St, El Segundo, CA 90245, USA
Hours

Monday 9:00 AM - 5:00 PM

Tuesday 9:00 AM - 5:00 PM

Wednesday 9:00 AM - 5:00 PM

Thursday 9:00 AM - 5:00 PM

Friday 9:00 AM - 5:00 PM

Saturday Closed

Sunday Closed

Infinity Bike Seat Introduce

Welcome to Infinity Bike Seat, located at 301 Main St, El Segundo, CA 90245, USA.

As a specialized retailer in the "Bicycle Shops Near Me" category, Infinity Bike Seat focuses on selling ergonomic bike saddles. Customer reviews indicate that while the saddles are comfortable, after-sale support is inconsistent.

Our products include:

Ergonomic bike saddles: Offering specialized bike saddles designed for comfort.
Carbon rail bike saddles: Providing saddles with carbon rail construction.

What customers say:

Positive experiences: Customers report that the saddles are comfortable and suitable for long rides.
Negative experiences: Customers have reported difficulties obtaining after-sale support, including repairs and replacement parts.
Mixed opinions on support: Customer feedback regarding the company's support varies significantly.

Customer reviews present contrasting experiences. One customer praised the saddle's comfort and durability over 5,000 miles. However, they expressed dissatisfaction with the company's repair support, which directed them to a shoe repair shop.

Another customer reported excellent comfort with the seat, but stated there was zero after sales support. They were unable to find assistance for broken carbon rails, and mentioned a lack of phone support and email responsiveness. They do not recommend the company.

Due to the mixed customer reviews, particularly regarding after-sale support, potential customers are advised to carefully consider both the comfort and potential support limitations before purchasing from Infinity Bike Seat.

Location

Reviews

Dec 02, 2024

Saddle is great. I have about 5,000 miles on mine and like it. Took me several rides to get it figured out but have been great since. It’s an expensive saddle, when I contacted them about a repair, they told me to take it to a shoe repair shop. I’d have preferred more help than that
Sep 09, 2024

Infinity Bike seats are very comfortable. However from my experience, there is ZERO after-sale support. I broke the carbon rails on an E2X and three emaills later I dont know if/how i can buy a steel rail replacemeht. Their web site doesn't list a phone number and they don't respond to emails. I do not recommend this company.
Jun 04, 2022

After trying 2 other seats geared towards women and not finding relief from being mashed, I learned of the Infinity seat. Game changer. I no longer have pain in my lady bits nor my sit bones. The thin padded tri shirts really are the best for this seat. If I had one complaint it is that the leather does wear from the rear edge based on how I sit. This is the seat I have done century rides with, and there is no way I could have done them with my previous seats.
Apr 12, 2022

Hands down the best seats. Many solo Race Across America racers use them. Handmade in USA with genuine leather. I crossed the US with E3 seat and had 0 issues after 3500 miles in 3 weeks. They can even fit you on the spot in their shop in California.
Oct 16, 2021

If I could give Infinity 0 stars, I would. I am an avid cyclist and know my bikes and saddles. After needing groin area surgery from a massive ride month, I sought a different seat that would allow me to continue to ride 200+ miles a week. Infinity showed upon my search. I carefully followed their site to determine the best seat. The E2 (not custom!) was the best seat for me. Both myself, and my professional bike fitters at Landis bikes in AZ (love them!) watched all the videos and they set me up. It was awful! After many professional adjustments, it was a no go for sure. Most uncomfortable and "un-ridable" seat ever. I tried to contact Infinity - by the way, the have no phone number‐ and they were conveniently on vacation. I just wanted to return my brand me E2 seat for a refund. It is not custom. After multiple emails, I finally heard back and the woman said to send them pictures of me on the bike. It was too late. I let them know that I was diligent in my attempt to make the seat work and had to replace it, as I was completing a cancer ride for the month of September, then had foot surgery on September 21. I continued to message Infinity and requested a return phone call numerous times. Nothing. I finally heard from Infinity via one more email and they said, "contact us with video of me on the bike when I'm up and riding again." I will not be able to ride until January. A professional bike fitter is able to fit any saddle- these are not magical. We watched all the videos. I continue to try to contact them. Their "reaction" (I received no response) was to remove my ability to comment on their FB page posts. That was how I was trying to reach them, since they have no phone number. I am now stuck with a $340 seat that was not custom made for me. It is a brand new E2... the same E2 that anyone would get of purchased. Do NOT purchase a seat from this company! They are terrible and there is no customer service. I would love to speak to someone there and they will not call me - it's been months. Zero out of 5 stars for me. I am very well connected to the cycling community here in Arizona and will spread the word around like wildfire. I have never had such horrible - actually, non-existant -customer service with any company I have made a purchase from in all my life. DO NOT BUY FROM INFINITY BIKE SEATS!