The Bike Way Omaha, located at 15115 Industrial Rd, Omaha, NE 68144, is a bicycle shop providing repair and service. You can reach them at (402) 392-2390 or +1 402-392-2390.
The Bike Way Omaha is recognized for its exceptional service and commitment to customers, particularly in emergency repair situations. Jaime, a staff member, is highly praised for his expertise and ability to handle complex repairs. One customer recounted a situation where their TT and road bikes were damaged by airline baggage handlers just before the USAT NATIONALS race. Jaime was able to repair both bikes, enabling the customer to qualify for the ITU WORLDS race, turning a potential disaster into a success story.
This level of dedication and expertise has earned the shop high recommendations for all bike needs. Customers appreciate the shop's ability to provide real customer service and go above and beyond to ensure customer satisfaction.
However, there are also customer concerns regarding transparency in pricing. One customer was surprised to find a 3% surcharge on their total purchase, along with a 7% tax on the surcharge, which was not communicated at the checkout. This lack of transparency negatively impacted the customer's experience, despite being satisfied with the bike itself.
Therefore, while The Bike Way Omaha is highly regarded for its expert repairs and exceptional service, customers should be aware of potential surcharges and clarify all pricing details before making a purchase. The shop is recommended for its repair expertise, especially in urgent situations, but customers should be mindful of potential extra charges.
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