Joe's Bike Shop

Overview
About
Location
Reviews

Overview

+1 410-323-2788
www.joesbikeshop.com
5813 Falls Rd, Baltimore, MD 21209, USA
Hours

Monday 11:00 AM - 7:00 PM

Tuesday 11:00 AM - 7:00 PM

Wednesday 11:00 AM - 7:00 PM

Thursday 11:00 AM - 7:00 PM

Friday 11:00 AM - 7:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday Closed

Joe's Bike Shop Introduce

Joe's Bike Shop is located at 5813 Falls Rd, Baltimore, MD 21209, USA. You can contact them at (410) 323-2788 or +1 410-323-2788.

Customer reviews for Joe's Bike Shop present a mixed picture. One long-term customer, who has been a patron for nearly 15 years, expressed strong support for the shop. They highlighted the shop's longevity in a challenging market and emphasized the importance of supporting local businesses. This customer praised the shop's service and willingness to correct any issues, noting their preference for Joe's Bike Shop over online retailers. They also acknowledged the slim profit margins in the bike shop industry and credited the shop's operation to passion.

However, another customer reported a negative experience, specifically regarding e-bike repairs. They expressed disappointment with the shop's refusal to work on their TRP DHR Evo brake lever once they discovered it was on an e-bike. The customer felt the staff's reaction was unprofessional and unaccommodating, particularly for a straightforward repair. They had offered to remove the lever and bring it in separately, but were still refused service.

These conflicting reviews suggest that customer experiences at Joe's Bike Shop may vary. Potential customers, especially those with e-bikes, should be aware of the reported service limitations and communication issues. It is advisable to contact the shop directly to discuss specific repair needs and expectations before entrusting them with bike services.

As a "Bicycle Shops Near Me" option, Joe's Bike Shop offers bike repair and likely sales. Potential customers should contact them directly for specific inquiries regarding their services and inventory. Due to the mixed reviews, it is recommended to discuss repair limitations, particularly regarding e-bikes, before utilizing their services.

Location

Reviews

Mar 15, 2025

Hard to believe I've been a customer for almost 15 years but haven't written a review! Consider the bike shops that have come and gone in that time, support this store. Even if you took the time to write negative review, what's your alternative!? All the shops are gone! Sure that doesn't mean you should brush off a negative experience, but give a shop like this the opportunity to correct the wrong. This business is a hard one. Very slim profit margins and largely operates out of pure passion. They've always treated me right. Even if they got something wrong, I gave them the opportunity to correct. And they did. All my bikes are serviced here. And they probably always will be. And considering I've had MORE disappointment from my online bike shopping experience than I've ever had here, my next bike is coming from this store or custom built by it
Mar 03, 2025

I was really disappointed with my experience at Joe’s Bike Shop on Falls Road. Initially, they said they were happy to fix my TRP DHR Evo brake lever, but as soon as I mentioned it was on an e-bike, their attitude completely changed. The staff member got visibly upset and flat-out refused to work on it—even after I offered to remove the lever and bring it in separately. I expected a more professional and accommodating approach, especially for something as straightforward as a brake lever repair. Definitely not the kind of customer service I was hoping for.
Sep 12, 2020

There are a lot of good bike shops in Baltimore but Joe’s is by far the best. Joe’s keeps you on the road, the dirt, gravel, whatever. They’ll put you on the right bike and keep you on it. Where else can you walk in on a Friday afternoon with a busted cable and get it fixed on the spot by Joe himself? No hassle, just “what’s the problem?” and a quick fix. This is during the craziest time for bike shops there is where other bike shops have a 4+ week wait for any service. This isn’t an exception at Joe’s, it’s the rule. Joe’s is like your favorite joint, no judgement, no snobbery, just a bunch of guys who ride bikes and run the best joint in town without acting like it. They’ve got all types of bikes, gear, accessories, cool water bottles, whatever you need or want. Shop here, buy here, service here, or just stop in to check it out, and whenever at Joe’s leave money in the beer and pizza jars as you leave - both of them.
Jul 26, 2023

I had a great experience at Joe's Bike Shop. As a new cyclist, I very much appreciated the level of help and recommendations I received from Joe. He was patient and walked me through all of the options and why certain brands/models/accessories were better for how I planned to use my new bike. I highly recommend checking them out!
Jan 20, 2022

I just wanted to take a moment and express my gratitude to Joe's Bike Shop for the wonderful service I received the past 2 days. I purchased a Specialized Allez Sprint Comp Disc from the Mt Washington shop a year or so ago. Yesterday, in anticipation for Baltimore Bike Party I realized my back brakes needed to be replaced. When I called your shop, the associate that helped me was very kind, helpful and engaging. My bike was in your shop and out in 1.5 days, covered by the 2 year service, and Joe even helped us put the bike in the trunk of our car. Often at other bicycle shops in Baltimore, I have found employees to be dismissive, arrogant, pretentious and unhelpful. I have never felt that at Joe's and it is refreshing. The customer service is world-class. At this point I would only buy a bike in Baltimore from JBS and I always tell people that this is the shop you want to go to. Thank you.