Trek Bicycle Baltimore Charles Village

Trek Bicycle Baltimore Charles Village 2

Trek Bicycle Baltimore Charles Village 3

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Overview
About
Location
Reviews

Overview

+1 443-759-7078
www.trekbikes.com
3220 St Paul St, Baltimore, MD 21218, USA
Hours

Monday Closed

Tuesday 11:00 AM - 7:00 PM

Wednesday 11:00 AM - 7:00 PM

Thursday 11:00 AM - 7:00 PM

Friday 11:00 AM - 7:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday Closed

Trek Bicycle Baltimore Charles Village Introduce

Trek Bicycle Baltimore Charles Village is located at 3220 St Paul St, Baltimore, MD 21218, USA. You can contact them at (443) 759-7078 or +1 443-759-7078.

Customer reviews for Trek Bicycle Baltimore Charles Village present a mixed perspective. Some customers have reported negative experiences regarding the shop's availability and staff interactions. Several reviews mention the shop being closed during posted business hours, causing frustration. One customer also reported a negative experience with a sales representative who insulted their bike.

However, other customers have shared positive experiences, particularly regarding the customer service received during bike purchases. One customer praised Trey for his helpfulness, patience, and ability to answer questions, especially for someone returning to cycling after many years. They also appreciated the lack of pressure to make an immediate purchase, allowing them time to consider their options.

These conflicting reviews suggest that customer experiences at Trek Bicycle Baltimore Charles Village may vary. Potential customers should be aware of the reported issues with store availability and inconsistent staff interactions. If purchasing a bike, Trey is mentioned as a helpful employee. It is recommended to contact the shop directly to confirm their hours and discuss specific needs before visiting.

As a "Bicycle Shops Near Me" option, Trek Bicycle Baltimore Charles Village offers bike sales and likely repair services. Potential customers should contact them directly for specific inquiries regarding their inventory and services. Due to the mixed reviews, it is advisable to confirm store hours and discuss service expectations before visiting.

Location

Reviews

Sep 12, 2024

Every time I go there, they’re closed even though their hours say they’ll be open. I went in once and the sales guy immediately began insulting my bike. If there was another option to get a Trek bike near me, I’d go there. The picture is taken at 5:30. This has happened twice in the last 2 weeks. If you’re short staffed, I get it, but the solution is simple—change your hours on your door and on Google Maps until you can actually be open at the times you’re telling everyone to come on in.
May 27, 2024

I purchased a new bicycle here recently and the customer service is fantastic. It had been many years since I had ridden my last bike so I naturally had many questions and a bit of anxiety. Trey was able to answer them all, provide me with great information about what safety gear I would need and was able to help me feel comfortable on my new bike. I appreciated the lack of pressure to purchase anything on the spot. It gave me time to go home and think about things before returning. Thanks so much for the new bike and all the help! I had so much fun riding around with my dad and reacquainting myself with riding. I can’t wait to have some fun around the city this summer with my new bike!
Oct 18, 2024

When purchasing my new trek bike, I was assisted by the store manager, Dan, who was incredibly professional, friendly and helpful
Feb 25, 2025

I went here to replace a lost key, manager did everything possible to not help,even telling me the battery doesn't come off. Reps tried to help he even prevented that . I will go to another Trek store where the manager is not, so well, if you no you no
Sep 05, 2022

I was really grateful that the people that worked with me to get my "vintage" Fuji bicycle into shape were awesome. Matt talked to me about what was needed. He gave me the pricing. The follow up contacting was convenient. Everyone in the shop was helpful and patient even as they were helping other customers. I was at the shop with a year or so ago with a friend; I remembered the service was great then. I was there by myself this time and they still were great. I look forward to going again and again. I am riding again.