Trek Bicycle Baltimore Federal Hill

Overview
About
Location
Reviews

Overview

+1 410-986-0001
www.trekbikes.com
1414 Key Hwy, Baltimore, MD 21230, USA
Hours

Monday 11:00 AM - 7:00 PM

Tuesday 11:00 AM - 7:00 PM

Wednesday 11:00 AM - 7:00 PM

Thursday 11:00 AM - 7:00 PM

Friday 11:00 AM - 7:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 12:00 AM - 5:00 PM

Trek Bicycle Baltimore Federal Hill Introduce

Trek Bicycle Baltimore Federal Hill is located at 1414 Key Hwy, Baltimore, MD 21230, USA. You can contact them at (410) 986-0001 or +1 410-986-0001.

Customer reviews consistently praise Trek Bicycle Baltimore Federal Hill for its welcoming atmosphere and exceptional service. One customer described the store's atmosphere as "very nice" and expressed their enthusiasm for purchasing a bike. They spent a considerable amount of time testing multiple bikes and ultimately purchased a Merlin 7, specifically thanking Jonathan for his patience and dedicated assistance. This customer recommended the shop to others, highlighting the current discounts and shopping opportunities.

Another customer shared an overwhelmingly positive experience, describing the shop's warmth and welcoming environment. They were impressed by the comprehensive service, which included purchasing a bike, receiving a coupon, learning about free flat tire repair education, and information about regular group rides. This customer expressed gratitude for the friendly staff and the resources provided, noting that they left with a positive impression and money still in their pocket.

These reviews suggest that Trek Bicycle Baltimore Federal Hill is a highly recommended bike shop that prioritizes customer satisfaction and fosters a welcoming community. The shop's friendly staff, particularly Jonathan, and their commitment to providing comprehensive service and community resources make them a valuable resource for cyclists in Baltimore and surrounding areas.

As a "Bicycle Shops Near Me" option, Trek Bicycle Baltimore Federal Hill offers bike sales, repairs, and community resources like free repair education and group rides. Potential customers should contact them directly for specific inquiries regarding their inventory and services. The shop's focus on providing a welcoming atmosphere, exceptional service, and community engagement is a notable feature.

Location

Reviews

Feb 14, 2025

Very nice atmosphere in this store! Really want to buy something! I spent almost the whole day here. Tested 3 bikes and liked them all. It was hard to choose one of the three! But I coped with this task and by the end of the working time I left on a brand new Merlin 7. Special thanks to Jonathan for his patience!!! He was able to devote all his free time from other customers to me! I recommend it to everyone! Now there are good discounts and time for shopping!
Jan 29, 2025

Beyond amazing. The warmth hit me as soon as I walked into the supermarket like sliding door (something important to bikers). By the end, I left with my bike, a coupon, information about how to learn to fix my own flat tire - for free, Information about regular fellowship rides through town,.and blessings I'll think of later. I thank the Lord Jesus for the friendship and resources I left with. And, I still had some money in my pocket.
Jan 26, 2025

amazing customer service .. techs went the extra mile! I had a unique issue with my bike and the techs went out and bought a special automative tool needed to fix it! No extra charge. Just got it done.
Nov 01, 2024

Trek products are reliable and durable as far as we know, as we use them in the Police Department. Services are top-notch. I don't have the words to describe the service I received at Trek Federal Hill location. The attentiveness, communication, knowledge, and awareness of our needs were unparalleled. Trek Federal Hill has an all-star team, but I would like to point out two of their employees Jonathan (manager) and Lisa (Bicycle mechanic). Jonathan we very helpful and patient in the administrative process of getting the paperwork done and forwarded to the right people, since it was a relatively large order with a lot of moving parts and many changes which made this portion seamless. But above all his communication on every step of the matter is what I appreciated the most. Now Lisa she was completely amazing and very hard-working. Her knowledge of the Mountain Bikes we have was nothing less than amazing. Lisa communicated in detail the issues the bicycles had and why. Lisa would also explain when something could be fixed or if it needed to be replaced. I know she worked tirelessly to get our order done promptly which was hard for her due to the understaffing they have but she was able to pull it off which was amazing. Lisa is a huge asset to Trek Federal Hill due to her knowledge and experience but also her amazing customer service and trying her best to help everyone who comes into Trek Federal Hill. Myself and on behalf of the Baltimore Police Department Education and Training Unit extend our greatest gratitude to Trek Federal Hill and of course Jonathan and Lisa for making this happen. We will definitely be continuing business with this store. Thank you!!
Sep 28, 2024

On a tour across the US and popped in to investigate a small problem. Lisa, the tech here, was beyond helpful. She had the nicest advice, spoken like a friend, not a typical tech with an ego. I was able to fix my problem and learn a lot from her, all in about an hour. Probably the best bike store experience in my life. Thank you Lisa! 🙏💪🏻❤️