Mike's Bikes of Pleasanton

Overview
About
Location
Reviews

Overview

+1 925-223-8267
mikesbikes.com
6754 Bernal Ave #710, Pleasanton, CA 94566, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 10:00 AM - 5:00 PM

Mike's Bikes of Pleasanton Introduce

Mike's Bikes of Pleasanton is located at 6754 Bernal Ave #710, Pleasanton, CA 94566, USA. You can contact them at (925) 223-8267 or +1 925-223-8267.

Customer reviews for Mike's Bikes of Pleasanton present a stark contrast. One customer reported an exceptionally positive experience, praising the shop's professional, courteous, and helpful staff. They specifically highlighted their interactions with Josh, who they found to be honest, thoughtful, and cost-conscious. This customer considered it one of the best customer service experiences they've had at any shop.

However, another customer had a significantly negative experience. They described walking into the store and being completely ignored by the staff, despite there being only a few other customers. After waiting for an extended period, they left without making a purchase, expressing their disappointment and recommending other shops.

These reviews suggest that Mike's Bikes of Pleasanton has inconsistent customer engagement. While some customers receive excellent service, particularly from staff members like Josh, others experience a complete lack of attention. This inconsistency could be due to varying staff availability or individual staff performance.

As a "Bicycle Shops Near Me" option, Mike's Bikes of Pleasanton offers bike sales and repairs. Potential customers should be aware of the mixed reviews and consider their tolerance for potentially inconsistent service. If they encounter a staff member like Josh, they may have a very positive experience. However, they may also encounter a lack of engagement, as described by the second reviewer.

Location

Reviews

Jan 21, 2023

One of the best customer experience you will have for for any shop call my let alone a bike shop. Whether you're buying or getting your bike fixed, the staff is extremely professional call Mike courteous, and helpful. I have had the pleasure of dealing with Josh after repair cite a couple of times. Extremely honest, thoughtful and has gone out of his way to save me money every time. Great experience, always.
Oct 18, 2024

Walked in around 330 on a Friday afternoon. Two other customers, both being helped in different parts of the store. No greeting, no we’ll be right with you, nothing. Searched for a new bike seat on my own for about 5-10min. Still nothing. Picked out a seat I thought might work and walked to the cash register. Waited. Nothing. Finally saw a staff member who glanced at me asking if I was good as he continued to walk away, not stopping to hear me say I’m ready to buy something. Waited a few more minutes. Nothing. Put down bike seat and walked out. You are much better off spending your $ and time elsewhere.
Nov 08, 2024

I asked about demos of two bike I'm trying to choose between and they told me it's discouraged and I could only demo one of them, if I was very sure I wanted to buy it. Also they didn't have the size and were going to have to transfer the bike from another store even for a test ride which they said they would only do if I was very sure I wanted to buy it. Not what I expect from the local shop at all. If I want to commit to a bike I've never seen I can order from a DTC brand for 30% less. They do get two stars for having a decent stock of parts and gear conveniently close to the trails, but I wouldn't drop 8k on a bike at a shop with this kind of service
Feb 25, 2025

Avid cyclist here. I forgot my thru axle at home and was attending a ride. I thought my day was over. I stepped in and “John” found me a replacement axle matching my bike thread at no time so I can join the ride. When I asked about the cost, he said it was the axle on his personal bike and I could borrow it, do the ride and return it to him afterwards and did not charge me a dime. He saved my day and my ride by providing the axle. But he went way above and beyond to give me, a stranger who has just stepped in, his personal property just so I save time and get to the group. Thank you John.
Dec 09, 2024

This is the worst experience we have had at Mike's bikes of Pleasanton in the last 8 years. We have got 2 different bikes and gadgets from them. This experience is about the recent BMC bike we purchased from them in May 2023. We gave the bike to them for repair for the failed brakes and they could not locate the problem in the bike for 4 weeks. The mechanic, Omar was very unprofessional and kept delaying the repair of the bike as well as they always tried to trick my 13 year old Son by selling spare parts and telling that some part of the bike does not work. They suggested the oil for the brakes and when we bought the oil and tried to bleed the brakes, they said we contaminated the bike by doing so. They replaced another part for free saying that was faulty and on 12/05/24 when my Son went to take the bike, they said the brakes are not working and since he opened them, the brakes need to be replaced for $70. We had an argument with them and they replaced the parts for free and denied any further service onwards. They are the worst, rude and unprofessional people I have come across. Please stay away from them and please check what they are doing to your bike. Do not TRUST them.