Mooncool is a bicycle store located at 1930 S Rochester Ave, Ontario, CA 91761, USA. They can be contacted at (626) 559-7016 or +1 626-559-7016.
Based on customer reviews, Mooncool has received significant negative feedback concerning their sales practices and customer service. Customers have reported issues with online orders, shipping, and product fulfillment.
Key concerns raised by customers include:
- Dishonest sales practices: Customers have reported instances where Mooncool attempted to cancel orders after selling items at a discounted price, only to relist them at a higher price. There are also reports of requesting customers to cancel orders to avoid platform fees.
- Shipping and fulfillment problems: Customers have experienced issues with receiving incomplete orders and incorrect shipments. One customer reported receiving only half of a purchased bicycle and other parts being shipped to the wrong location.
- Poor customer service: Customers have described slow and unresponsive customer service, with prolonged delays in resolving issues. One customer reported waiting several months for missing parts or a resolution.
- Concerns about targeting vulnerable customers: One reviewer specifically mentioned concerns about the company "ripping off" elderly customers.
- Negative reviews on other platforms: Customers have recommended checking Mooncool's reviews on other online platforms, such as Walmart, for additional feedback.
These reviews suggest that potential customers should exercise caution when considering purchasing from Mooncool. It is advisable to thoroughly research the company and consider alternative options before making a purchase.
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