Mooncool

Overview
About
Location
Reviews

Overview

+1 626-559-7016
mooncool.com
1930 S Rochester Ave, Ontario, CA 91761, USA
Hours

Monday 9:00 AM - 5:30 PM

Tuesday 9:00 AM - 5:30 PM

Wednesday 9:00 AM - 5:30 PM

Thursday 9:00 AM - 5:30 PM

Friday 9:00 AM - 5:30 PM

Saturday Closed

Sunday Closed

Mooncool Introduce

Mooncool is a bicycle store located at 1930 S Rochester Ave, Ontario, CA 91761, USA. They can be contacted at (626) 559-7016 or +1 626-559-7016.

Based on customer reviews, Mooncool has received significant negative feedback concerning their sales practices and customer service. Customers have reported issues with online orders, shipping, and product fulfillment.

Key concerns raised by customers include:

Dishonest sales practices: Customers have reported instances where Mooncool attempted to cancel orders after selling items at a discounted price, only to relist them at a higher price. There are also reports of requesting customers to cancel orders to avoid platform fees.
Shipping and fulfillment problems: Customers have experienced issues with receiving incomplete orders and incorrect shipments. One customer reported receiving only half of a purchased bicycle and other parts being shipped to the wrong location.
Poor customer service: Customers have described slow and unresponsive customer service, with prolonged delays in resolving issues. One customer reported waiting several months for missing parts or a resolution.
Concerns about targeting vulnerable customers: One reviewer specifically mentioned concerns about the company "ripping off" elderly customers.
Negative reviews on other platforms: Customers have recommended checking Mooncool's reviews on other online platforms, such as Walmart, for additional feedback.

These reviews suggest that potential customers should exercise caution when considering purchasing from Mooncool. It is advisable to thoroughly research the company and consider alternative options before making a purchase.

Location

Reviews

Dec 25, 2024

Seller sold an item at a good price, than sent me a private text message, asking ME to cancel the order, because THEY only had one item in stock and it was broken. I saw the item still being sold, but at more than double the price. The seller just didn't want me to get the item at the discounted price they offered it for, requested me to cancel it to make it my fault so they don't have to pay the online platform fee, and assumingly buy again at the higher price. After I refused they canceled the order due to location. I live in a regular city within USA mainland – there are no location issues. This is the most dishonest seller I came ever across buying online. Also, check their reviews on Wal-Mart – it will be enlightening.
Sep 20, 2024

BUYER BEWARE! This company is a rip off, especially to elderly. My mom bought a bike in the Spring so she would have it all summer to ride. Mooncool sent half the bike. Additional parts, like extra battery, were sent to Texas when we are in North Dakota. The contacted customer service once every other week if not once a week to get parts or get a shipping label to return the bike and get her money bike. The response was the same 'Ya ya we're sending it.' if you were sending it, it would not take from March to September to send it. Poor shipping, poor customer service, and they drag issues out rather than resolve them. They obviously don't care about their customers. As for the product, since we never received all the parts, I cannot review whether the bike is worth the money. At this point, it is not. Update: Thank you for your acknowledgement, but that is the same response we got from the multiple interactions from customer service with no resolution...as stated above.
Jan 30, 2024

Great service. Super fast and efficient shipping. Excellent packing. PrasadManjunath