Murf Electric Bikes

Overview
About
Location
Reviews

Overview

+1 949-218-5920
murfelectricbikes.com
1226 Puerta Del Sol, San Clemente, CA 92673, USA
Hours

Monday Closed

Tuesday Closed

Wednesday 10:00 AM - 5:00 PM

Thursday 11:00 AM - 4:00 PM

Friday 11:00 AM - 4:00 PM

Saturday 11:00 AM - 4:00 PM

Sunday 11:00 AM - 4:00 PM

Murf Electric Bikes Introduce

Murf Electric Bikes is located at 1226 Puerta Del Sol, San Clemente, CA 92673, USA. You can contact them at (949) 218-5920 or +1 949-218-5920.

Customer reviews for Murf Electric Bikes present a mixed experience. One customer had an exceptionally positive interaction with Shannon, the Retail Sales Manager. They praised the outdoor test ride setup, Shannon's helpfulness and knowledge, and the quality of the bikes and accessories, particularly "The HIGGS" e-bike. This customer was impressed with the no-pressure sales experience and the comprehensive selection of accessories.

However, another customer reported a frustrating experience regarding the use of a California e-bike incentive voucher and a promotional free trailer. They appreciated the helpfulness of the initial sales staff but encountered issues with the company's policy against "stacking" discounts. Despite being assured that the trailer would likely be included, they were ultimately denied the free trailer, leading to a negative experience and a decision not to purchase the bike. This customer felt their time was wasted due to miscommunication and a lack of clarity regarding the voucher and promotion.

These reviews suggest that Murf Electric Bikes offers quality e-bikes and accessories and can provide an excellent sales experience, particularly with staff like Shannon. However, potential customers should be aware of potential issues regarding discount policies and voucher handling. The company's policy against "stacking" discounts may cause confusion or frustration, especially when dealing with state-sponsored incentives.

As a "Bicycle Shops Near Me" option, Murf Electric Bikes offers a selection of electric bikes and accessories. Potential customers should contact them directly for specific inquiries regarding their models, pricing, and any applicable promotions or voucher handling procedures. It is recommended to clarify any potential discount or promotion issues before making a purchase.

Location

Reviews

Oct 10, 2024

Rolled into Murf Electric Bikes to see the bikes in person and check for sizing. Was greeted by Shannon - Retail Sales Manager, and Whatta great person! The setup at Murf Bikes is RAD! All outdoors and setup for test rides, Shannon gave me the entire low down with no stress no pressure and answered all my questions. Shannon was amazing and super helpful, Murf Bikes is lucky to have staff like Shannon! It was an easy decision to buy a bike from Shannon and Murf, absolute quality components at Murf Bikes. They have it all racks, drink holders different seats etc all right there ready to bolt on! Many thanks to Murf Bikes for the great customer service and a badass The HIGGS e-bike!
Jan 28, 2025

On 1-16 I made an appointment online to test ride their e-bikes. I indicated on the notes I wished to use my CA e-bike incentive voucher. On 1-18 (Saturday) I visited their location in San Clemente and was help by an older gentleman. He was really helpful and super nice. He answered all my questions I had regarding the bike and the technical details. The reason I chose Murf was the capacity of the e-bike and they have a promo of a free trailer with purchased of a bike. The trailer was the biggest seller as I was looking for a bike that had some cargo capacity. The sells person who helped me stated he didn’t know exactly how the CA voucher worked since I was the first person they helped who had one. This is when I was assisted by Taylor. She also mentioned she didn’t know how the whole processes worked and would need to contact her manager on Monday. I mentioned to her which bike I wanted and also mentioned the free trailer. She mentioned it probably wouldn’t be a problem since they would be getting full price for the bike. She took all my contact information that day and stated she would reach out to me. I appreciated her help as I drove from Newport Beach. 1-20 Taylor text me stated she spoke with her manager and she would be able to process the voucher. I informed her I would be stopping by on Saturday the 25th. 1-25 I drove to San Clemente from Newport Beach once again. As we were talking about the process I mentioned to her if I could get the trailer in the box. She mentioned I wouldn’t be able to get the free trailer since they couldn’t stack discounts. I informed her I wouldn’t be taking the bike as the whole purpose was the cargo capacity. She again mentioned she would talk to her manager on Monday the 27th to see about getting the trailer included. 1-27 Taylor text me stating her manager decided not to include it as it is their policy not to “stack” discounts. I informed I was disappointed to hear their decision. I had hear great things about their bikes before stopping by. After this experience, their bikes may be awesome but their customer service maybe not so much. I understand business not allowing stacking discounts, however this is not a discount. They are getting paid full price for the bike. I feel as I wasted time driving all the away to San Clemente twice when this could have been addressed when I first made my appointment and stated my intention of using the CA voucher. Just feels wrong and did not leave a good taste in my mouth.
Jan 14, 2025

We can’t say enough good things about our new Murf e-bikes! We purchased the Higgs Cargo and the Alpha ST, and they have quickly become an essential part of our daily lives. From picking up our kids from school to family trips to the park, date nights around town, and even leisurely rides to the beach, these bikes handle it all with ease and style. The Higgs Cargo is an absolute game-changer for hauling everything we need, whether it’s backpacks, groceries, or even beach gear. It’s sturdy, reliable, and has plenty of room for all our essentials. The Alpha ST is sleek, fun to ride, and perfect for zipping around town. Both bikes are impressively well-built, with thoughtful designs and incredible attention to detail. Murf has truly nailed the balance between performance, comfort, and sustainability. The electric assist makes every ride smooth and effortless, even on hills, and the battery life is outstanding – we’ve gone on longer rides without ever worrying about running out of power. We’ve also been blown away by the quality of materials and craftsmanship. These bikes are built to last, and you can tell Murf takes pride in every product they create. On top of that, the customer service has been phenomenal. The Murf team answered all our questions, helped us choose the perfect bikes for our family, and made the entire experience seamless. We’re so thrilled to support a brand like Murf that’s creating innovative, eco-friendly solutions for everyday transportation. These e-bikes have completely changed how we get around, and we honestly can’t imagine life without them now. If you’re considering a Murf e-bike, don’t hesitate – they’re worth every penny and then some!
Oct 19, 2022

Murf electric bikes this place is awesome. Bikes are nice quality. Customer service is outstanding everyone is super helpful, and very professional.we purchased six bikes from them. Some of it was done via email and some of it was done in person. Every transaction was easy and hassle free. If You’re looking for an electric bike I would highly recommend checking out murf bikes. Bruce
Sep 04, 2024

I can't say enough good things about Murph electric bikes. The bikes are good quality and they run great. More importantly, the customer service is incredible. They respond within the next day and they are detailed and friendly. You cant ask for much more than a good fun product that a company stands behind.