New England Bikes is a bicycle shop located at 512 College Hwy, Southwick, MA 01077, USA. This shop is known for its knowledgeable staff, fair prices, and strong community involvement.
Customer reviews consistently praise New England Bikes for its exceptional service and community focus. One customer highlighted the "great knowledgeable and respectable staff," mentioning Seth and Dana specifically. They appreciated the fair prices, lack of pressure, and helpful advice for DIY maintenance. They emphasized the shop's contribution to the community through supporting biking events and sponsoring group rides, labeling it "easily one of the best local businesses in the area." Another customer praised the shop for its "always helpful, fast, and no pressure sales," noting they had purchased five bikes without issue. They shared a positive experience during the COVID-19 pandemic, where they ordered a bike over the phone and received it built and sanitized within two days, praising the staff's adherence to safety protocols.
Based on customer feedback, New England Bikes offers:
- Bicycle Sales: The shop offers a variety of bicycles for sale.
- Bicycle Parts: The shop sells numerous bicycle parts at fair prices.
- Knowledgeable and Respectable Staff (Seth, Dana): Seth and Dana, among others, are praised for their knowledge and respectfulness.
- Fair Prices: The shop offers fair prices for its products and services.
- Helpful Advice for DIY Maintenance: The staff provides helpful advice for customers who perform their own maintenance.
- Community Support: The shop supports the community through biking events and group rides.
- Fast and No Pressure Sales: The shop offers fast and no pressure sales.
- COVID-19 Safety Measures: The shop adheres to safety protocols during the COVID-19 pandemic, including sanitized transactions and staff wearing masks and gloves.
- Efficient Phone Orders and Pickup: The shop efficiently handles phone orders and curbside pickups.
If you're in the Southwick area and are looking for a trusted and community-focused bike shop with knowledgeable staff and fair prices, New England Bikes is a highly recommended option. Their dedication to customer satisfaction and community involvement makes them a valuable asset. You can contact them at (413) 569-1874 or +1 413-569-1874 for more information.
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