New Horizons Bikes

Overview
About
Location
Reviews

Overview

+1 413-562-5237
www.newhorizonsbikes.com
55 Franklin St, Westfield, MA 01085, USA
Hours

Monday Closed

Tuesday 10:00 AM - 5:30 PM

Wednesday 10:00 AM - 5:30 PM

Thursday 10:00 AM - 5:30 PM

Friday 10:00 AM - 5:30 PM

Saturday 10:00 AM - 4:00 PM

Sunday Closed

New Horizons Bikes Introduce

New Horizons Bikes is a bicycle store located at 55 Franklin St, Westfield, MA 01085, USA. They can be contacted by phone at (413) 562-5237 or mobile at +1 413-562-5237. As a platform category bicycle store, New Horizons Bikes provides a variety of services and goods to cater to cycling enthusiasts in the local area.

Based on customer reviews, New Horizons Bikes is known for its exceptional customer service and personalized attention. Customers consistently highlight the friendly and knowledgeable staff. One reviewer mentioned that the staff took the time to understand their son's needs, resulting in the perfect birthday gift. Another customer praised "Mary" for her knowledge and friendly demeanor during their bike purchase, expressing their love for their new bike. This indicates that New Horizons Bikes prioritizes customer satisfaction and takes a personalized approach to sales.

Key features of New Horizons Bikes include:

Sales of new bicycles.
Friendly and knowledgeable staff.
Personalized customer service, focusing on understanding individual needs.
No pressure sales environment.
Attention to detail.

If you are looking for a bicycle store in Westfield, MA, that offers a welcoming and supportive environment, New Horizons Bikes is a great option. Their focus on personalized service and customer satisfaction makes them a reliable choice for purchasing new bikes. Their ability to cater to individual needs, as demonstrated by the positive customer feedback, suggests a commitment to providing the best possible cycling experience. For more information, please contact them at the provided phone numbers or visit their location.

Location

Reviews

Mar 30, 2024

Amazing people great attention detail they did not rush the sale or pressure anything more expensive the gentleman talked with my son found out exactly what he needed and set him up with the best birthday gift thankyou so much definitely recommend to anyone!!!! 10/10
Sep 17, 2022

Mary was very knowledgeable and friendly, we had a great experience buying our new bikes here. I LOVE my new bike!!!
Jun 26, 2024

What a great experience! Bought my first ebike today, an Aventon Aventure.2. Sean was knowledgeable and patient with all my questions. I was most impressed with how thorough he was in the tutorial. He made sure I fully understood the functionality of the bike and provided excellent instruction with examples of when to use the pedal assist. I’m so glad we purchased in the store instead of buying online. The test drive taught me so much and provided me with confidence that I could handle such a big bike. Sean also gave me handling tips that I would not have realized on my own. Paid a small fee for assembly but worth it as they service and tune the bike and for no extra charge provide a follow up service within 60 days. If you are looking for a bike shop in Westfield MA, I highly recommend New Horizons.
Jun 19, 2024

Needed to buy 2 new bikes for our new kids. Started in West Springfield at a shop where they were going to put the boys on bikes that were obviously too large for them. Wasn’t feeling like this was our best option so we headed to Westfield…best thing I did today!! When we walked into New Horizons we received a friendly greeting and when I explained we were looking for all purpose bikes the gentleman knew exactly what I was looking for and started to share the options we had. The boys were put on a bike that might have worked but clearly did not on the “stand over test”. The gentleman helping us went upstairs to get a bike that would fit them. He put the boys on the bike, made sure they could touch the ground safely, adjusted the seat, got them helmets, took us outside for test drives, and explained how everything worked on the bike. The time that was spent with us has been the best customer service we’ve had in a very long time. I definitely recommend this shop they are amazing!!!!
Nov 02, 2021

New Horizons is a great bike shop. They offer new and used bikes. They do a good job keeping your bicycle rolling. They donate proceeds from the Great River Ride to Friends of the Columbia Greenway.