O'Neil's Bicycle Shop, located at 108 Main St in Gardner, MA, is a bicycle store offering bicycle sales and services. As a platform category bicycle store, they cater to the needs of cyclists in the local area.
Customer reviews present mixed experiences. One customer reported a negative experience regarding a return of bike parts. Despite the discrepancy involving a small value item, the customer felt that their word was not trusted. This interaction suggests a potential lack of flexibility in customer service.
Another customer shared a negative interaction involving a visit with their child. They reported a lack of acknowledgment upon entering the store and an unpleasant encounter with the owner's dog, which barked aggressively without intervention from staff. This experience indicates potential issues with customer engagement and store environment management.
A further customer expressed frustration with changes to the store's points system, stating a lack of communication regarding the changes, and expressing concern about losing accumulated points. This speaks to concerns about customer communication and managing changes to loyalty programs.
Based on the reviews, potential services offered at O'Neil's Bicycle Shop may include:
- Bicycle sales.
- Bike repairs and maintenance.
- Sales of bike parts and accessories.
However, the reviews indicate potential concerns about customer service and store policies. It is recommended that potential customers consider these factors before visiting the shop.
For inquiries about available products and services, you can contact O'Neil's Bicycle Shop at (978) 632-7200 or +1 978-632-7200. Located in Gardner, they serve the local community with bicycle sales and services. However, due to the reviews, it is recommended to manage expectations regarding customer service.
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