O'Neil's Bicycle Shop

Overview
About
Location
Reviews

Overview

+1 978-632-7200
www.oneilsbicycleshop.com
108 Main St, Gardner, MA 01440, USA
Hours

Monday Closed

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 7:00 PM

Friday 10:00 AM - 5:00 PM

Saturday 9:00 AM - 4:00 PM

Sunday Closed

O'Neil's Bicycle Shop Introduce

O'Neil's Bicycle Shop, located at 108 Main St in Gardner, MA, is a bicycle store offering bicycle sales and services. As a platform category bicycle store, they cater to the needs of cyclists in the local area.

Customer reviews present mixed experiences. One customer reported a negative experience regarding a return of bike parts. Despite the discrepancy involving a small value item, the customer felt that their word was not trusted. This interaction suggests a potential lack of flexibility in customer service.

Another customer shared a negative interaction involving a visit with their child. They reported a lack of acknowledgment upon entering the store and an unpleasant encounter with the owner's dog, which barked aggressively without intervention from staff. This experience indicates potential issues with customer engagement and store environment management.

A further customer expressed frustration with changes to the store's points system, stating a lack of communication regarding the changes, and expressing concern about losing accumulated points. This speaks to concerns about customer communication and managing changes to loyalty programs.

Based on the reviews, potential services offered at O'Neil's Bicycle Shop may include:

Bicycle sales.
Bike repairs and maintenance.
Sales of bike parts and accessories.

However, the reviews indicate potential concerns about customer service and store policies. It is recommended that potential customers consider these factors before visiting the shop.

For inquiries about available products and services, you can contact O'Neil's Bicycle Shop at (978) 632-7200 or +1 978-632-7200. Located in Gardner, they serve the local community with bicycle sales and services. However, due to the reviews, it is recommended to manage expectations regarding customer service.

Location

Reviews

Sep 14, 2024

Years ago I had purchased some parts and ended up not installing any of them, so I brought all the parts back to return them. When they counted the parts there was one missing and I told them that I brought back everything I was given. We were only talking about a dollar, but they didn’t think that it was worth a dollar to take me at my word. I wanted to give this place another chance after having a wonderful conversation with a customer exiting the store while I was passing by, and so I walked in with my 2 year old daughter who’s been asking for a bike. We walked in and nobody acknowledged us, but they had other customers so that’s fine. My daughter gave a friendly pat to the owners dog as we passed. 30 seconds later after we passed the dog it started barking loudly at us when we weren’t even facing it. Nobody told the dog to stop barking and the only person who seemed to notice the misbehaving dog that was blocking our exit was another customer.
Oct 29, 2024

What's happening with the points. You should have at least let the people who had a bunch of points know ahead of time so we could have used them up. Not we have to nickel and dime away our points.
Feb 20, 2023

Excellent place to get your bike serviced. I don't have a garage to work on my bike for tuneups. I've dropped off my bikes there for a few years now for routine maintenance (dial in brakes, shifters, replace cables, etc..) They are honest in what they do and do it right. It feels like a brand new bike after I pick it up. Prices are reasonable. Wouldn't hesitate to to use them again. In fact, gonna drop off one of my bikes tomorrow for a spring tune up. If I could give them 10 stars I would.
Jun 06, 2021

Phenomenal customer service. Because of a shortage on new bikes, I was told up front that it would take about 4 weeks to get to my family's bikes. Everyone was keeping and fixing their current bikes. The area that would normally hold their new inventory was full of bikes waiting to be repaired. That was definitely understandable. When we picked up our bikes, the 5 yr old wisely took it for a spin in their parking lot. They noticed that his seat was too high and couldn't go any lower. So they took the seat back in and cut an inch off the stem. My son had a much easier time riding it. All of our bikes are riding great now.
Aug 08, 2021

Small, independently owned shop. I have brought two bikes to them for service in the last four months, and I was charged so much less than I have been at other stores. Turnaround time was exactly what they told me it would be. Owners are super friendly, did a great job, what else can I say? Highly recommended. Is doesn’t look like they have a ton variety with inventory if you are looking to go shopping, but as with any shop, they have the ability to special order parts you need. If you’re looking to walk into a warehouse with every bike brand and bike toy under the sun this isn’t that place. I’m sure they can order what you need…and they have all the basics, tubes, tires, lubes ect. that you might need in a pinch. Support your locally owned small businesses :)