Smartravel Ebike

  • Overview
  • About
  • Location
  • Reviews

Overview

  • +1 281-236-1311
  • smartravelbike.com
  • 19635 E Walnut Dr N, City of Industry, CA 91789, USA
  • Hours

    Monday 9:00 AM - 5:00 PM

    Tuesday 9:00 AM - 5:00 PM

    Wednesday 9:00 AM - 5:00 PM

    Thursday 9:00 AM - 5:00 PM

    Friday 9:00 AM - 5:00 PM

    Saturday Closed

    Sunday Closed

Smartravel Ebike Introduce

Smartravel Ebike, located at 19635 E Walnut Dr N in City of Industry, CA, is a bicycle store specializing in electric bikes (e-bikes) and related accessories. As a platform category bicycle store, they offer e-bikes and parts to consumers.

Customer reviews express significant dissatisfaction with the shop's customer service and product compatibility. Multiple reviews report a lack of responsiveness, with customers stating they were unable to reach the shop via text or phone. One customer, whose bike was broken, urgently needed assistance but could not get a response.

Another customer reported ordering a charger that did not fit their e-bike, leading to a "useless bike." They strongly advised against purchasing anything from the shop, claiming they would "leave you stranded." Overall, the reviews indicate a pattern of poor customer service and product issues.

Key features of Smartravel Ebike based on available information:

  • E-Bike Sales: Selling electric bikes.
  • Accessory Sales: Offering accessories such as chargers.

Important Considerations:

  • Lack of Responsiveness: Multiple customers report difficulty contacting the shop.
  • Product Compatibility Issues: Customers report issues with product compatibility, such as chargers not fitting e-bikes.
  • Poor Customer Service: Reviews indicate a pattern of poor customer service.

For inquiries, you can contact Smartravel Ebike at (281) 236-1311 or +1 281-236-1311. However, based on customer reviews, responsiveness may be limited. Located in City of Industry, they serve the local and potentially regional e-bike market.

Due to the overwhelmingly negative customer reviews, potential customers should exercise extreme caution when considering purchasing from Smartravel Ebike. The reported lack of responsiveness and product compatibility issues raise serious concerns about the shop's reliability and customer service. It is strongly recommended to explore alternative options before making a purchase.

Location

Reviews

  • Jan 07, 2025

    I would give him less than one star if it's possible. they do not deserve Stars!!!! I tried to text them no response. I tried to call them no response. However my bike is broken. And I need it fixed ASAP!! So if anyone have any solution how I can reach them and talk to them I would be really appreciate. it have a successful enjoyable day!!!! I personally from my experience I would regret using them!!!!!

  • Mar 06, 2025

    Ordered a charger for one of their bike and it doesnt even fit. Don't buy anything from them, they will leave you stranded with a useless bike.

  • Jul 04, 2024

    This company's bikes are of very poor quality and their business practices are poor as well. It's been a month. This nightmare has taken untold hours from assembling this giant paperweight then disassembling it, and all the hoops that have had to be jumped through just to get my money back. It's been a month. I never had a working bike, they had my money as soon as I hit "buy".... I regret it immensely. Don't do it....

  • Dec 12, 2024

    They do not answer phone or provide updates Total ripoff

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