Smartravel Ebike, located at 19635 E Walnut Dr N in City of Industry, CA, is a bicycle store specializing in electric bikes (e-bikes) and related accessories. As a platform category bicycle store, they offer e-bikes and parts to consumers.
Customer reviews express significant dissatisfaction with the shop's customer service and product compatibility. Multiple reviews report a lack of responsiveness, with customers stating they were unable to reach the shop via text or phone. One customer, whose bike was broken, urgently needed assistance but could not get a response.
Another customer reported ordering a charger that did not fit their e-bike, leading to a "useless bike." They strongly advised against purchasing anything from the shop, claiming they would "leave you stranded." Overall, the reviews indicate a pattern of poor customer service and product issues.
Key features of Smartravel Ebike based on available information:
- E-Bike Sales: Selling electric bikes.
- Accessory Sales: Offering accessories such as chargers.
Important Considerations:
- Lack of Responsiveness: Multiple customers report difficulty contacting the shop.
- Product Compatibility Issues: Customers report issues with product compatibility, such as chargers not fitting e-bikes.
- Poor Customer Service: Reviews indicate a pattern of poor customer service.
For inquiries, you can contact Smartravel Ebike at (281) 236-1311 or +1 281-236-1311. However, based on customer reviews, responsiveness may be limited. Located in City of Industry, they serve the local and potentially regional e-bike market.
Due to the overwhelmingly negative customer reviews, potential customers should exercise extreme caution when considering purchasing from Smartravel Ebike. The reported lack of responsiveness and product compatibility issues raise serious concerns about the shop's reliability and customer service. It is strongly recommended to explore alternative options before making a purchase.
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